Do you think they'll drop ship one to me, or will it be necessary for a tech to come out?
i had this same exact issue with my 1st hr20. i was fortunate enough to get help from earl and others here on the forum that helped me troubleshoot the issue enough to be 99.9% sure i had a bad 2nd tuner. i called d*, (i always call late at night b/c there is no wait and the cust serv reps seem to be much easier to talk to), explained to tech supp my issue, the steps i had already gone through, and was told that was exactly what he would tell me to do and wasn't going to put me through any other diagnostics. he told me that he would be dropshipping a new receiver the next day and i would not have to set up a service call. i assumed i would get the receiver in a week or so, but i got it the very next day!! i really couldn't believe it. it was also brand new, not refurbished, and came with more cables than my original receiver. i've been basically problem free since that time.