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Guest Message by DevFuse

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Sky Angel to transistion IPTV over the next year


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118 replies to this topic

#101 OFFLINE   Corkykn

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Posted 09 December 2007 - 01:00 PM

I totally agree with the post about getting the Christian message out to the secular world. I think we need a number of these good religious and wholesome broadcasts out there in secular packages. I also like the idea that some of the religious stations like GTN broadcast clean secular movies and re-runs of shows. So some pre-Christian might get hooked on Magnum re-runs and "accidently" run across some good preaching! How cool is that?

Some of your want to keep your DISH satellite equipment and go to DISH Family Package. They do offer Angel 1, TBN, EWTN and Daystar. I believe that is the route I'll go as soon as S.A. switches to the outrageously expensive (for some of us), IPTV.

I wrote to GTN (Guardian Television Network) today and asked them to consider moving to DISH Family Package. (Okay, so I do LOVE Magnum, P.I. - and GTN even broadcasts a "cleaned up version where the swear words are deleted. :) I also wrote to DISH and encouraged them to try to obtain GTN in their family package. I'm going to run through my SkyAngel TV guide to see which others have good specials and will do the same with them.

I don't know how all of this works, but perhaps if enough of us write to both the network and to DISH, they might add more networks???

Corky

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#102 OFFLINE   quiverof8

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Posted 09 December 2007 - 10:34 PM

I agree it might work. dish can't offer some of skyangles channels until skyangel stops broadcasting via dbs. that is why I wouldn't be in a hurry to make a choice yet

Besides I don't think GTN is on the IPTV line up yet, is it?

#103 OFFLINE   bgskyangel

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Posted 19 December 2007 - 02:12 AM

Sky Angel IPTV is no longer available in Canada. It is almost impossible to find this out by searching the internet. I had a paid up subscription when in mid October the set top box could no longer get the TV channels (only radio) then eventually it said the box was not authorized. Phone calls and emails were not returned. They eventually followed through when I asked to stop the monthly automatic payments but without any explanation or refund for half a month of no service. This left me with a useless $120 set top box. After lots of searching I figured out what was going on and left an inquiry on the American website. The Canadian SkyAngel website became unavailable and on the American SkyAngel website they had removed all references to Sky Angel in Canada. Following is the response I received from SkyAngel on 03Dec2007:

**********
"Thank you for contacting Sky Angel. Sky Angel had granted a Canadian company, ShifTV, the right to carry our service over their IPTV system in Canada. That company is now operating under a new name and new management and their business plan, which includes adult entertainment, is no longer compatible with ours. The parties have decided to terminate our technical agreement. We are currently seeking additional ways to provide Sky Angel programming again in Canada. Please feel free to check back to our Web site at ... for any further developments regarding this.

If you are a ShifTV subscriber to Sky Angel programming and have any questions about your service, you will need to contact them directly at 1-866-640-7938."
**********

I found that ShifTV and BroadShift are two companies both owned by Morey Chaplick of Canada. ShifTV operated OverSeaTV and BroadShift had purchased a Nevada company called ITVN whose ‘XBIZ’ division is a pornography distributer. It appears that BroadShift was the new name being used for international programming (OverSeaTV), Christian programming (SkyAngel IPTV), and pornography (ITVN). Since the last two are content-wise incompatible, SkyAngel IPTV has ceased to be a service provided by either of ShifTV or BroadShift.


On Dec 15 I received this positive reply from Sky Angel:

Thank you for contacting Sky Angel. We do apologize for what has
happened. We did try our best, but it doesn't always work out as
planned. We will send you a refund for the amount of $120.00. Please
email your address so we can mail the check to you. A refund will be
processed in 4 to 6 weeks once we receive your information.

#104 OFFLINE   abesbirthday

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Posted 29 December 2007 - 08:49 AM

On Dec 15 I received this positive reply from Sky Angel:

Thank you for contacting Sky Angel. We do apologize for what has
happened. We did try our best, but it doesn't always work out as
planned. We will send you a refund for the amount of $120.00. Please
email your address so we can mail the check to you. A refund will be
processed in 4 to 6 weeks once we receive your information.


Good for you, BG. SkyAngel did the right thing with you. It's sad those of us who are lifetime subscribers are being ignored by this company. I wrote a letter to the VP a few weeks ago and still, no reply. Shouldn't be surprised, though. SkyAngel hasn't said one word to us lifetimers that our contract is soon to be null & void. Someone said in an earlier post that SA is ignoring us....thinking we'll just go away. Not me.....and I hope not a lot of others, either. It's really a pity that "some" within the company are conducting this company's business in such an unprofessional manner. I would expect more (much more) from a company broadcasting programs teaching the Christian lifestyle. As the old adage goes, Practice what you preach.

#105 OFFLINE   quiverof8

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Posted 29 December 2007 - 11:05 PM

I think Nancy, the VP has stopped answering everyone. IN the beginning she would nswer once or twice and then ignore your following email. Same with customer service

#106 OFFLINE   abesbirthday

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Posted 04 January 2008 - 11:07 AM

I think Nancy, the VP has stopped answering everyone. IN the beginning she would nswer once or twice and then ignore your following email. Same with customer service


Apparently so............as of today, still not one word from SA.

#107 OFFLINE   myjoy2go

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Posted 14 January 2008 - 08:25 AM

I contacted Sky Angel in early December to find out more about the IPTV since I got a brochure in the mail after signing up for their contest. That's when I learned that they would be dropping the DBS in the first quarter of 2008 and only offering IPTV. My questions to the customer service agent was, "When were you going to tell us and what part of the first quarter?" :confused: She had no answer. I even searched the Sky Angel Website.

I then called Dish Network to see what would it cost me to go back to Dish once Sky Angel was off. There would be no fee for the transfer. We were previous Dish Network customers in 1996 to 2000. So I asked the question to the customer service agent was Dish also going to IPTV and she said yes but she didn't know when and to call the tech department they might have that answer.

I did get a letter this week from Dominion Sky Angel explaining their decision for the change. The new company name is Sky Angel U.S., LLC. And the letter does state that at the end of the first quarter 2008 the operating life of Dominion and Dominion Video Satellite, Inc. and will no longer be able to provide programming to your home by was of Satellite. :nono:

So now I have to make a decision go back to Dish Network or Sky Angel IPTV. IPTV does require DSL of 1.5 mg. If choose IPTV I will not be able to use our TV Guardian Box that blocks 98% of the bad words. Because IPTV does not work with closed caption and TVG Box reads the closed caption. If I choose Dish Network than I will have the same dilemma when they switch over to IPTV. And I will have to have a tech come and change the dish direction. :eek2: The cost for either the family pack with Dish/local or Sky Angel will be around 25.00 + tax.

I have been with Sky Angel 8 years. Those that don't have DSL can't get the new programming. I can see where this will move people over to Cable. :nono2:

But life will go on!

#108 OFFLINE   James Long

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Posted 14 January 2008 - 12:45 PM

If I choose Dish Network than I will have the same dilemma when they switch over to IPTV.

DISH is offering an "IPTV "service (via satellite) to bulk business customers but do not plan on going out of the normal satellite service and move to IPTV. Using a TV Guardian with any satellite receiver is a trick ... but if it is working for your SkyAngel receiver it will work if you move over to DISH Service.

BTW: It gte the full "DISHFamily" package you will need to upgrade your dish to a Dish 500. Most of the channels are on 119° but a couple are on 110°. You should be able to get a Dish 500 reasonably cheap on eBay or talk to any local installer. A decent installer may just sway the dish when they come to re-aim from 61.5°. It all depends on their personality.

#109 OFFLINE   Bill R

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Posted 14 January 2008 - 01:04 PM

You should be able to get a Dish 500 reasonably cheap on eBay or talk to any local installer. A decent installer may just sway the dish when they come to re-aim from 61.5°. It all depends on their personality.


And just a note: Some Sky Angel (only) customers may already have a Dish 500. Around here, since about 2001, the only dish that they installed for Sky Angel service was a Dish 500 (with twin LNBs). It could be that they didn't want to carry inventory for Dish 300s.
Bill R

#110 OFFLINE   quiverof8

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Posted 14 January 2008 - 10:50 PM

I would go with DISH. they have been around longer and are still going strong :) also I believe that IF/when dish offers IPTV it will be in addition, not in place of

#111 OFFLINE   FTA Michael

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Posted 15 January 2008 - 10:34 AM

I really enjoy my Dish Network subscription, but for the sheer number of Christian channels, I'd have to recommend FTA. Plus it's cheaper. :)
Yes, FTABlog is active again. Why do you ask?

#112 OFFLINE   myjoy2go

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Posted 15 January 2008 - 07:22 PM

BTW: It gte the full "DISHFamily" package you will need to upgrade your dish to a Dish 500. Most of the channels are on 119° but a couple are on 110°. You should be able to get a Dish 500 reasonably cheap on eBay or talk to any local installer. A decent installer may just sway the dish when they come to re-aim from 61.5°. It all depends on their personality.


I do believe ours is a Dish 500 since we moved here in 2006. We are going to go with Dish Family and get our local stations. We also checked DirectTV Family but Dish Family fits our budget. I was also concerned that SA US IPTV would do the same that they did in Canada shut down the IPTV if they did it there they can do it here. And they have done it with Dominion Satellite.

Thanks for the comments.

Oh check out the free wwITV just add the dot com.
It wouldn't let me add the link, sorry.

#113 OFFLINE   quiverof8

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Posted 15 January 2008 - 08:19 PM

the dish itself will say dish 500 on it

#114 OFFLINE   abesbirthday

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Posted 25 January 2008 - 11:05 AM

I, too, as a life time SA subscriber have received "the letter" that should have been sent out months and months before now. The way SA has handled this is disappointing, to say the least. There was no mention in "the letter" of the FCC approving on September 28, 2007, Sky Angel's (Dominion) sale of its satellite transponder licenses to Dish Network (Echostar).........only that the satellite had come to the end of it's operating lifetime. End of it's operating lifetime? Really? Excuse me for being cynical, but why would any company (Echostar) purchase something that is no longer working? I also noticed that SA has now changed their name to SkyAngel U.S. I would imagine they had to change the name to create a loop hole for SA to be able to terminate the contract lifetimers had with SA as my contract says the contract is valid as long as the old name they were using (Dominion) is still in business. Frankly, this is no different than a secular company going out of business to relieve itself of current obligations, and then reopening with a new name...free from any past obligations. Shameful! The last sentence of "the letter" asks us lifetimers to "support" SkyAngel U.S. Are they serious? Why should I support an organization that seemingly cares nothing for those who supported them when they were first getting started? All it would have taken was for SA to do the right thing by bringing over the lifetime subscriptions to the "new?" company. How much would that have cost them? In my opinion, not near as much as the ill will they have created. Had they simply brought us over to SA U.S., I believe many, if not most, of us lifetimers would have dished out the $'s to purchase the needed equipment to receive IPTV.
I think SA's days are numbered. The unprofessional manner in which this whole transition has taken place has not gone unnoticed. I certainly want the Gospel message to have a medium to be broadcast and I hope another opportunity will come about soon to continue the glorious vision of SA's founder; however, in the long run, I don't think it will be SA. I can only hope a "Christian" company will come along and pick-up where SA went wrong.

#115 OFFLINE   James Long

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Posted 25 January 2008 - 06:11 PM

DISH purchased the licenses ... they already owned the satellite. DISH didn't purchase anything that "wasn't working". DISH's 11 year old satellite, one that SkyAngel relied on since they never launched their own, is falling apart.

The rest ... well it is opinion that is shared by others here.

#116 OFFLINE   quiverof8

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Posted 25 January 2008 - 11:01 PM

My feeling (said too often according to some) is that it is NOT dead, so sky angel is/was obligated to continue dbs for lifetimers. As they never attempted to launch a new one in 02 per contract they owe us something morally if not legally.

#117 OFFLINE   James Long

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Posted 25 January 2008 - 11:31 PM

In a couple of months SkyAngel satellite will be gone and the satellite that SkyAngel borrowed space on to provide their service will no longer be there. The satellite has (as of the beginning of 2007 - a year ago) lost 59% of it's ability to transmit. It is going, going and will soon be gone.

As for SkyAngel's other failings (not keeping their promise to launch their own satellite or even build their own uplink center) it seems a bit late to be complaining. The time to fix those problems has passed as well.

So ... within the realm of the possible ... what do you want? The last time I asked that question you wanted SkyAngel to tell their customers that the satellite service was ending. Now they have done that.

#118 OFFLINE   quiverof8

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Posted 26 January 2008 - 03:09 AM

Too little, too late :(

Sky angel should offer lifetime IPTV to those who can use it. It won't please everyone but it would be a step in the right direction.

At the least, sky angel should have continued DBS until the satellite REALLY was "dead". In the meantime they could have started up their IPTV service. It appears they sold the DBS license (funded in part by lifetimers) to finance their new IPTV venture.

Late or not what sky angel has done reflects poorly on them.


In retrospect you are right, people should have forced the breach of contract issue back when they didn't fulfill launching the new satellite. No one dreamed that sky angel would treat its life timers so shabbily.

#119 OFFLINE   James Long

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Posted 26 January 2008 - 10:35 AM

At the least, sky angel should have continued DBS until the satellite REALLY was "dead".

The way the timing is working out SkyAngel DBS service will end within a month or so of the satellite being removed from service at 61.5°.

In retrospect you are right, people should have forced the breach of contract issue back when they didn't fulfill launching the new satellite. No one dreamed that sky angel would treat its life timers so shabbily.

Back in the day people were not ready to listen. The SkyAngel service was there and the few people screaming about "the Dominion" and their broken promises were pretty much ignored (or shouted out of the conversation).

While it would be easy to peg SkyAngel as yet another ministry where Jr didn't keep pop's vision alive, SkyAngel' "Dominion" service has had public moral and ethical problems for years.

I believe their problems started with the deal that put the SkyAngel service on EchoStar's satellite in the first place ... which included a non-compete clause. EchoStar signed a deal with the Dominion not to add any more religious channels to EchoStar's service. While SkyAngel had a clear stated mission to fulfill the Great Commission (by selling satellite service to Christians for $$$ per month?) they were blocking the spread of the Gospel via the larger platform. Their deal prevented others from spreading the Gospel via EchoStar ... and when EchoStar dared to add a couple channels with some religious content (including re-adding one that was on DISH before SkyAngel) the Dominion sued and got the channels removed.

The later problems of never building a satellite, removing religious content for secular "family" channels with content that needed blocking, threatening to charge lifetime members for that secular content (even though the contract states that SkyAngel can add additional content NOT included in lifetime) and now going out of business all are part of the same problem. Having actions contrary to the stated goal of the company.

They should have done better ... but at this point - they are done.




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