Just as a Data Point Eagle. About a month ago CC topic came up and I went and looked at my locals that were having CC issues and found that CC seemed to have improved for me a lot on my Dish HD locals. The wording was not jumbled and I did not take a software update so I can only assume that some changes up stream were made that improved things so I am still of the theory CC issues are both in box and up stream.
The one thing I did notice, I am by no means a CC expert since I don't use it at all and only check it when discussions pop up, was that my Dish HD locals did still seem to be a bit lagged though it could just be the nature of CC and I have not had a lot of time to dig into it. IF there is any CC viewers in SoCal, It would be interesting to get there thoughts given I am in the same area.
Thanks for the reply. As a CC expert by necessity I pretty much saw the same thing you describe. You are correct about the Dish HD locals and CC support or lack of it. It is not software related. This is something Dish continues to work on with the providers to get all the glitches out.
I have been making a nuisance of myself to Dish for well over a year to try to get some of these other software related CC issues resolved. I will cut and paste one of my e-mails to Dish which describes some of the CC bugs I'm trying to get fixed for anyone who is interested.
The problem with something like this is that it's such a low priority as far as Dish is concerned because it affects such a small percentage of customers. I do understand this, but it is still frustrating. I'll just keep on trying.
E-MAIL TO DISH SENT SEPT, 2006:
Thanks again for your assistance with this. What I will be sending you will be some screen shots and short video clips in an attempt to highlight the problems I'm describing. Because of the file size of some of the video clips and a limit placed on e-mail attachments by the server, I will be sending a number of separate e-mails in order to accommodate all the information. Each one may have some additional narrative information. The attached files in this e-mail contain the relevant system info screen shot and a short video clip displaying the problematic CC display in the cursive font setting.
There are three issues that are a concern.
#1 No Closed Captioning Support on Dish HD Locals. (Known issue Dish is working to correct)
#2 Optional display settings are generally all messed up. One of the great features on the 622 is the ability to display the CC in many different ways, shapes, colors, and fonts. Being able to make the background transparent is a great feature, especially on a large wide screen TV. It makes the viewing experience so much more enjoyable. This worked great on the 921. Once again, these clips are just a couple of examples of a larger problem. The "proportional w/o font" seems to be the only font that is even close to OK. Look closely at the "FOREGROUND OPACITY" settings in the CC menu. This controls how the lettering is displayed. As far as I can tell it is not working at all and may be part of a larger problem. If you set the background opacity to transparent as to only show the lettering this becomes obvious. There is no difference in the lettering display if you choose transparent, translucent or solid.
#3 - CC is out of sync. I know Dish may argue this, but aside from live broadcasts the CC, when working properly should be in sync. This is my opinion based on the fact that I have been using it for years, and have never seen this problem except on the 921 & the 622. Also as the video clips will show, the CC information stream coming in from the satellite is good and in sync. Please see my video clips which show CC display coming from the same channels and shows on different tuners. The 625 vs. the 622. I realize that the 625 does not decode the CC as the 622 does, it just passes thru to the TV decoder. That is my point. If the CC info coming from the satellite was out of sync, it would be displayed out of sync while viewing the 625 also. As you will see it is not. Something seems to be lost in translation when the CC info coming from the satellite enters the 622. For someone like myself who can still hear some of the dialog, I have learned to glance at the CC as necessary. When it's out of sync it's really unwatchable for me. This would be equivalent to a person with good hearing viewing a show where the audio is way out of sync with the video or the audio has dropouts every couple of seconds.
The funny thing with this is that all shows on these channels are not out of sync on the 622. There seems to be no pattern. All of my SD Dish locals are fine. I know that Nip/Tuck and Rescue Me on FX are always out of sync, while other shows on that channel are fine. The same applies with different shows on A&E, Disc, and Court TV ect, some are fine some are out of sync on the 622, while they are always fine on my other receivers. The information I'm sending is just a small example of a larger problem. Maybe your tech people can conduct some more extensive testing to figure out why this is happening.
I will be sending a total of five e-mails including this one. Please let me know if you received them and if you were able to successfully open up the zip files.
Let me know if you need any more information. I will be glad to help.
PS: I just found out that L3.65 downloaded last night. I don't know if any of these problems were
addressed. All information I'm sending here was under SW version L3.63.