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Guest Message by DevFuse

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Have you had to return your HR20 for a replacement?


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99 replies to this topic

Poll: Have you had to return your HR20 for a replacement? (165 member(s) have cast votes)

Have you had to return your HR20 for a replacement?

  1. I have not had to return my HR20. (106 votes [64.24%] - View)

    Percentage of vote: 64.24%

  2. I have had to return my HR20 and received a replacement. (59 votes [35.76%] - View)

    Percentage of vote: 35.76%

Vote

#1 OFFLINE   bto4wd

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Posted 23 July 2007 - 03:28 PM

I've only had mine for 4 weeks, but wondering how many have had to get replacement units?
HR20-100
HR20-700
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#2 OFFLINE   Michael D'Angelo

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Posted 23 July 2007 - 03:29 PM

I've only had mine for 4 weeks, but wondering how many have had to get replacement units?


I have had two HR20's since September and added a 3rd in May. I have not had to replace any of them.

#3 OFFLINE   houskamp

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Posted 23 July 2007 - 03:30 PM

1 but that wasn't the boxes fault ;)

AKA: SMOKE
MRV was all that's left on my wishlist (wishlist done) :D


#4 OFFLINE   Michael D'Angelo

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Posted 23 July 2007 - 03:31 PM

1 but that wasn't the boxes fault ;)


Yea smoke. :lol:

#5 OFFLINE   houskamp

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Posted 23 July 2007 - 03:32 PM

Yea smoke. :lol:

Wondered how long that would take :rolleyes:

AKA: SMOKE
MRV was all that's left on my wishlist (wishlist done) :D


#6 OFFLINE   bto4wd

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Posted 23 July 2007 - 03:33 PM

1 but that wasn't the boxes fault ;)

So what happened? User Error? :lol:
HR20-100
HR20-700
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#7 OFFLINE   Earl Bonovich

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Posted 23 July 2007 - 03:36 PM

So what happened? User Error? :lol:


Actually... it was... he connected the power output of the SWM to the input of his HR20.
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#8 OFFLINE   RobertE

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Posted 23 July 2007 - 03:37 PM

All three here working just fine. One since Aug/Sep 06, the other two since March. No replacements needed.
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#9 OFFLINE   lwilli201

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Posted 23 July 2007 - 03:37 PM

Have three, 2 from ebay and one from Costco. Have not returned any. I did have an H20 replaced. It was overheating.
1-HR21-100, 2-HR21-700, 1 w/eSATA, all networked, unsupported MRV. AT9 Dish(110 & 119 disabled) and SWM8.

#10 OFFLINE   SoCool

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Posted 23 July 2007 - 03:38 PM

Both of mine good since i got'em

4-HR24 100's, 2-H25 100's, connected Whole Home,

Sharp Aquos Quattron 3D LC60C8470U
Philips 42" Plasma w/Ambilight 42PF9630A/37, Magnavox 42" LCD 42MF531D/37,
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DIRECTV subscriber since 1996, Premier Pkg


#11 OFFLINE   me_ccie

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Posted 23 July 2007 - 03:38 PM

Had to replace mine right after it was installed. It started with a flaky 2nd tuner. After troubleshooting with D* and the whole plug unplug deal the unit would no longer boot up.

#12 OFFLINE   machavez00

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Posted 23 July 2007 - 03:39 PM

I've had mine since Sept. '06

#13 OFFLINE   houskamp

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Posted 23 July 2007 - 03:40 PM

Actually... it was... he connected the power output of the SWM to the input of his HR20.

Your no fun.. was going to let them keep guessing :D

AKA: SMOKE
MRV was all that's left on my wishlist (wishlist done) :D


#14 OFFLINE   Earl Bonovich

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Posted 23 July 2007 - 03:41 PM

The HR20-700 that was used for the review, is 1 year old next week..
It is still up and running as the primary HR20.

The HR20-700 that I got shortly after, was shutdown and replaced by the HR20-100...

None of the three had been replaced
Earl - Gotta Love Karma

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#15 OFFLINE   chevroletman20042000

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Posted 23 July 2007 - 03:43 PM

i had to return mine about a month after i got it cause tuner 2 was messing up and wasnt getting a signal on two of the sats.

#16 OFFLINE   jbstix

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Posted 23 July 2007 - 03:43 PM

I wish you had a few more choices in the poll, since I've had one box replaced twice...

I had one HR20 replaced *2 times* after the original was stuck at Step 1 of 2....

Was replaced with another unit, that only lasted about a week, then it crapped out, thus replaced 2 times.

My other original unit - has been performing fine since day one. fingers crossed!
jbstix
AT9 5LNB
Zinwell WB68
OTA Antenna CM 4228 w/Rotor
2 - HR20-700s SW(both1CD)2xHDMI-Optical Audio/ 2x Native ON/ 2x Networked/ 1 OTA / 1 CID / 2x BBCs
1 - HR10-250 500gb - networked, etc.
1 - DSR6000 - networked, etc.
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Sony STR-DG800

#17 OFFLINE   davring

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Posted 23 July 2007 - 03:44 PM

Since November and only one RBR, I think I caused it though.
HR20-700(2.0TB)>Sony XBR-55HX929
HR20-700>Sony KDL40V2500
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#18 OFFLINE   houskamp

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Posted 23 July 2007 - 03:46 PM

Oh by the way I have 2 perfectly running units here for several months..

AKA: SMOKE
MRV was all that's left on my wishlist (wishlist done) :D


#19 OFFLINE   Gary Toma

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Posted 23 July 2007 - 03:48 PM

Back in September, 2006, I had two HR20's replaced. The first was great -- except HDMI didn't work, just got a scrambled screen. The second was great -- except the OTA capability wasn't there.

Now the third HR20 -- has been with me for ten months now and has performed with very few problems.


#20 OFFLINE   Doug Brott

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Posted 23 July 2007 - 03:50 PM

I wish there were more choices, too as I have two boxes since last September with no replacements.

Perhaps the question could have been directed toward more recent times. We (milominderbinder2 and myself) developed a Site Survey early this year that identified a number of issues that were distinctly related to the software. CSRs where diligently replacing HR20s from October through January for issues that were unrelated to the actual HR20 hardware. Yes, they were problems, but swapping the hardware did nothing other than cost DIRECTV money - it didn't solve the customer's problem.

I'm sure the return rate was high prior to this time period. Since the software works much better now, your poll should really be since April, or perhaps as early as March.
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