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Guest Message by DevFuse

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Need some advice on my HR20...


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3 replies to this topic

#1 OFFLINE   apfrost

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Posted 28 July 2007 - 09:21 PM

So.. my HR20 receiver was bad. I took it back to best buy with my service plan after 8 months a got a replacement. When I call up to activate my new one the said they want the old one back and that if I don't return it to them I get a $400+ fee. !?!?!?

It seems as there is a communication problem between the 2 companys and I'm getting the short straw...

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#2 OFFLINE   veryoldschool

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Posted 28 July 2007 - 09:32 PM

So.. my HR20 receiver was bad. I took it back to best buy with my service plan after 8 months a got a replacement. When I call up to activate my new one the said they want the old one back and that if I don't return it to them I get a $400+ fee. !?!?!?

It seems as there is a communication problem between the 2 companys and I'm getting the short straw...

As they say: "I knew this was going to happen" when I first heard about the BB plan.
I hope you have some paperwork that you can send [a copy of] to D*, since you're counting on BB to send the unit back to D* and get it cleared off your account.
A.K.A VOS

#3 OFFLINE   Stuart Sweet

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Posted 29 July 2007 - 08:07 AM

Best Buy is at fault here, they should not have sold you a service plan on a leased item. Keep detailed notes of everything that happens.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#4 OFFLINE   apfrost

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Posted 29 July 2007 - 10:56 AM

Well the thing is when I purchased my first HR20 nothing indicated it was leased. However on this new receiver they are stickers all over is saying it's leased and I even had to sign something to say I understood it was leased.

I also spoke to another DirectTV rep and was informed that Best Buy do send the receivers back to them, but if for some reason then don't get it I get charged for it. So the receiver is in limbo at the moment. Makes me feel a little better, but still its a shabby setup.




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