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Should I switch?
Posted 22 August 2007 - 06:53 AM
Anyhow, after being a loyal subscriber for 12 years, it seems that I still need to pay $299 for the privelege of leasing a D* HD DVR.
Dish would be happy to take me on as a new user at a much lower cost, but I don't know how they stack up against DirecTV.
I don't subscribe to any of the sports packs or premium movie channels. Pretty much we just watch the Major Networks (we get ZERO OTA reception), Discovery, TLC, HGTV, Cartoon Network, Boomerang, Nick, G4, Spike, Sci-Fi, ESPN, and Speed.
I saw the great comparison of HD DVRs that has been started and after that, I wonder why I shouldn't just switch to Dish. With neither of the companies offering a Tivo based solution, it doesn't really matter.
I'm just looking for some input on this. I'm not looking to start a "DirecTV is just better, period" or "Dish rules!" flame war, I'm looking for some real input, mainly on the HD side of things, but also in customer experience and other issues.
Posted 22 August 2007 - 07:02 AM
The switch is up to you. But since you would not be bluffing, Tell them what you want or you are going. I called Monday to order a second HR20 and told them that I did not want to pay for it. Had a number of issues with the first one and before I found this site and they transferred me to a "Win Back" dept. Retold my story and I have an HR20 being delivered today, hopefully, and it only cost me $21 for shipping. Why I'm paying for shipping if the guy has to deliver it, I don't understand but it is better than full price.
So hopefully you'll have some luck that way. And if you don't have any luck with one CSR, call back and try again.
And hopefully my HR20 will be here in the next 3 hours.
Posted 22 August 2007 - 10:31 AM