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Guest Message by DevFuse

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DirecTV sent me one too may HR20s


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18 replies to this topic

#1 OFFLINE   iowaberg

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Posted 30 August 2007 - 08:36 PM

D* sent me one too many replacement HR20s for my one that died on me over the weekend. I received the second one today. What are the chances they just let me keep this second one to replace my DTivo R10?

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#2 OFFLINE   Sirshagg

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Posted 30 August 2007 - 09:19 PM

For $299 - 100% :)
Who is this "Vod Kanockers" that you speak of?

#3 OFFLINE   Stuart Sweet

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Posted 30 August 2007 - 09:20 PM

(moderator hat off for a second)

iowaberg... Karma is a wonderful thing. Be honest with them, tell them as quickly as you can and see what they say.
Opinions expressed by me are my own and do not necessarily reflect
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#4 OFFLINE   iowaberg

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Posted 30 August 2007 - 10:01 PM

I just have quite a few recordings on the R10 that i dont want to lose. The lady so far has told me that I would have to return the R10.

#5 OFFLINE   iowaberg

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Posted 30 August 2007 - 10:20 PM

Ok...here is what the "equipment specialist" (the 2nd rep I spoke to.) told me...If I send back my R10, most likely I wouldn't get charged anything. because the R10 boxes are relatively old and it may just sit in a wharehouse somewhere for months....but I could get a $299 bill 6 months down the road. She couldn't tell me 100% either way. If I don't return ANYTHING at all, then it's also possible I could get charged, but it may be 6 months down the road.

It's just funny that throughout the whole conversation, she could never say under any certany, whether or not I would be charged anything at all. One thing is, she certainly wasn't demanding the HR20 back.

What I may end up doing is keep the second Hr20, my old R10, and take the chances I don't get billed anything. She said if I did ever get billed for the HR20 in the future, I could simply return it at that time, and get the fee reversed.

Hard to follow....I know.

#6 ONLINE   armophob

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Posted 30 August 2007 - 10:26 PM

Ok...here is what she told me...If I send back my R10, most likely I woudn't get charged anything...but I could get a $299 bill 6 months down the road. She couldn't tell me 100% either way. If I don't return ANYTHING at all, then I would likely be charged a fee.

It's just funny that throughout the whole conversation, she could never say under any certany, whether or not I would be charged anything at all. One thing is, she certainly was demanding the HR20 back.

What I may end up doing is keep the second Hr20, my old R10, and take the chances I don't get billed anything. She said if I did ever get billed for the HR20 in the future, I could simply return it at that time, and get the fee reversed.

Hard to follow....I know.


Exactly what I would do. And don't activate it until you feel comfortable about not getting billed. New in box return if they get pissy about the return later.

#7 OFFLINE   iowaberg

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Posted 30 August 2007 - 10:45 PM

Exactly what I would do. And don't activate it until you feel comfortable about not getting billed. New in box return if they get pissy about the return later.


What would you feel a comfortable amount of time?

#8 OFFLINE   or270

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Posted 30 August 2007 - 10:47 PM

Did you receive a Fed-Ex return shipping label, usually in a red bag attached to the shipping box?

If you did you will probably see a charge within a couple of weeks.
HR34, H24-100

#9 OFFLINE   Tom Robertson

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Posted 30 August 2007 - 10:49 PM

Call again, but to keep it, you likely want to activate it soon. And you can likely keep the R10, but it would have to be activated as well.

Cheers,
Tom

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#10 OFFLINE   iowaberg

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Posted 30 August 2007 - 10:57 PM

Did you receive a Fed-Ex return shipping label, usually in a red bag attached to the shipping box?

If you did you will probably see a charge within a couple of weeks.


Yes.

#11 OFFLINE   Dr. Booda

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Posted 31 August 2007 - 05:13 AM

Has anyone been required to surrender their old HR10 to upgrade to a HR20? I have one HR20 and called D* yesterday to get a second one, but was told that the Technician would have to take the old unit. I find this strange as I own the HR10 and wanted to keep it as a backup receiver in case of any issues with the second HR20.

#12 OFFLINE   Blurayfan

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Posted 31 August 2007 - 05:37 AM

Has anyone been required to surrender their old HR10 to upgrade to a HR20? I have one HR20 and called D* yesterday to get a second one, but was told that the Technician would have to take the old unit. I find this strange as I own the HR10 and wanted to keep it as a backup receiver in case of any issues with the second HR20.

I got to keep my HR10 when upgrading to an HR20. I was told to be able to keep the HR10 it must be owned if it's leased they're requesting that they be returned.

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Internet: Comcast 105/20


#13 OFFLINE   fredandbetty

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Posted 31 August 2007 - 06:41 AM

Did you receive a Fed-Ex return shipping label, usually in a red bag attached to the shipping box?

If you did you will probably see a charge within a couple of weeks.


I certainly would return it because but call first and get the name and employee id# of who you talk to so you have a step by step record of EVERYTHING along the way so there are no 'problems'...
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#14 OFFLINE   Stuart Sweet

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Posted 31 August 2007 - 07:35 AM

Call again, but to keep it, you likely want to activate it soon. And you can likely keep the R10, but it would have to be activated as well.

Cheers,
Tom


I have to second this. A worst-case scenario would be that you get charged the full $800 because you didn't activate in time.

I would also say, call again and don't stop until you get someone who answers your question completely, then get their name.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#15 OFFLINE   obxterra

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Posted 31 August 2007 - 07:52 AM

When I tried to upgrade to the HR20 the other day I was told by three different CSR's that they could not ship my replacement direct. The reason was that the tech had to pickup my H10.

I decided to buy from Solid Signal at retail. To say the least I had a frustrating time. If I decide to upgrade the other H10 I pick it up on one of their deals.:confused: :confused: :confused:

#16 OFFLINE   Tom Robertson

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Posted 31 August 2007 - 07:56 AM

It seems that typically DIRECTV wants to make certain the new HR20s are installed correctly so won't ship directly. They also have a very active campaign to have people test their HD setup because of the new HD launch coming very soon.

Cheers,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#17 OFFLINE   johnp37

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Posted 31 August 2007 - 08:38 AM

Ok...here is what the "equipment specialist" (the 2nd rep I spoke to.) told me...If I send back my R10, most likely I wouldn't get charged anything. because the R10 boxes are relatively old and it may just sit in a wharehouse somewhere for months....but I could get a $299 bill 6 months down the road. She couldn't tell me 100% either way. If I don't return ANYTHING at all, then it's also possible I could get charged, but it may be 6 months down the road.

It's just funny that throughout the whole conversation, she could never say under any certany, whether or not I would be charged anything at all. One thing is, she certainly wasn't demanding the HR20 back.

What I may end up doing is keep the second Hr20, my old R10, and take the chances I don't get billed anything. She said if I did ever get billed for the HR20 in the future, I could simply return it at that time, and get the fee reversed.

Hard to follow....I know.

Here's my experience with a D* rep. via e-mail (I printed it out so I have a hard copy as proof). "Your Hr10-250 receiver is indicated as owned on your account as well as all other receivers on your account." The others on my account are 3 D10 receivers all active and in use.

#18 OFFLINE   finaldiet

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Posted 31 August 2007 - 09:02 AM

They told me to keep my HR10.:D

#19 OFFLINE   Lord Vader

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Posted 31 August 2007 - 09:07 AM

I got to keep my HR10 when upgrading to an HR20. I was told to be able to keep the HR10 it must be owned if it's leased they're requesting that they be returned.


Poppycock! I have three HR10-250s on my account, one I own, the other two "leased." I just got three HR20s (one HR20-100 and two HR20-700s) as "upgrades." Nothing was ever said about returning any of the HR10-250s. In fact, they're all still active and will be until they're essentially useless.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.





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