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Should I lose my signal everytime it rains?


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75 replies to this topic

#1 OFFLINE   75sides

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Posted 01 September 2007 - 12:26 PM

I am a new DirecTV customer (about a month) and every single time it has rained this month (4 or 5 times) I lost my signal to the satellite. Is this common? Before I switched I talked to some people who said that they very rarely lose signal. There are no trees nearby to interfere and when I go out to look at the dish, it isn't moving in the wind. Is there something the installer could have done wrong to make my dish more sensitive to rain? If I call customer service will they just tell me that this is common and they can't do anything about it?


Thanks for the info. :)

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#2 OFFLINE   ryu

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Posted 01 September 2007 - 12:32 PM

No you shouldn't. I had the same problem, get your dish aligned.

What is your signal strength when it isn't raining?

#3 OFFLINE   boba

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Posted 01 September 2007 - 12:33 PM

You are in Fl. so your rains can be brief and heavy. Tell us what you have which dish, how many receivers, what models are they? What are your signal strengths on the satellite(s)?

#4 OFFLINE   Kevin Dupuy

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Posted 01 September 2007 - 12:46 PM

Which dish do you have, by the way? I rarely lose signal, but maybe twice in a month for two minutes each.

It's possible that your dish may not have a good lock, or maybe a little off on the signal from the sats. The 5-LNB Slimline is really susceptible to that.
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#5 OFFLINE   JLucPicard

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Posted 01 September 2007 - 12:47 PM

75sides,

If this is a dish alignment issue (sounds on the surface like it is), there should be no charge for the realignment within 90 days of the install, so I wouldn't hesitate to call and have it done.

#6 OFFLINE   armophob

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Posted 01 September 2007 - 12:50 PM

Your signal levels should be in the 80's or higher for each satellite you can get. Check them in the setup menu.

I lose mine in big storms briefly, but usually just before as the thunderstorm clouds block the horizon.

Even lotto loses signal in heavy rain.:)

#7 OFFLINE   toph

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Posted 01 September 2007 - 01:01 PM

I lose my signal during heavy thunderstorms like we've been having in Tampa. It gets very old, but no one else has the Sunday Ticket, sigh.
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#8 OFFLINE   Redlinetire

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Posted 01 September 2007 - 01:25 PM

I've found that my 5-LNB is much better (if aligned properly) than the 3-LNB I had previously. We get plenty of steady rain and thunderstorms here in Michigan but I lost signal for a total of 5 minutes for the 10 straight days of rain we had a few weeks back. But since it was during a tornado warning, I was in the basement anyway!

I understand the storms in FL may be smaller and more intense but I would still check into the dish alignment. You shouldn't lose signal in an average rainstorm in my experience.
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#9 OFFLINE   Herdfan

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Posted 01 September 2007 - 02:52 PM

One thing to remember is that in FL and other southern locales, the dish is pointed at a much higher elevation that in the north. As a result, it takes less extreme rain to produce rain fade. This makes dish pointing more important than up north.

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#10 OFFLINE   cbeckner80

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Posted 01 September 2007 - 02:57 PM

No you shouldn't. I had the same problem, get your dish aligned.

What is your signal strength when it isn't raining?


I have had the same problem since I had my D* installed. I have two R15's and one HR20.

My signals are over 96% on 101 and 119 and 86% on 110, but I still loose the signal when we have rain, and sometimes even when it doesn't seem that heavy. Based on what I've read in other posts, I shouldn't have a problem with that kind of signal strength. I just live with it and look at something I've recorded.

#11 OFFLINE   donshan

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Posted 01 September 2007 - 03:05 PM

I have had D* since 1999 and only had three times that it was raining hard enough to cause a loss of signal. In one of them I noticed I lost the signal when the thunderhead cloud hit the path to the satellite some 20 minutes before we got any rain at all.

However, I live in the desert area of SE Washington State where our rains rarely exceed 0.1 inch in an hour and 0.5 inches in a day is exceptional. I mention this because my experience is it is not just any rainstorm that is the problem with D*, but rather it is the intensity of the thunderstorm and rain that is the problem. When we get normal steady rains ( 0.1 inch /hr type), that can last hours, but without thunderstorm activity, we never lose the D* signal.

I think it is those high altitude, severe thunderstorm clouds with intense internal rain and hail that really block the signal. I expect that is common in Florida. I grew up in Texas and know what 'real" thunderstorms are like and tell my wife that I had yet to see a "real" rainstorm here in WA.

Edit: Forgot I had one incident where enough snow stuck to the dish to block it. Brushed it with a long handled push broom and it was back OK right away.
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#12 OFFLINE   Stuart Sweet

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Posted 01 September 2007 - 03:19 PM

Agreed, get your dish repointed right away.
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#13 OFFLINE   75sides

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Posted 01 September 2007 - 05:50 PM

5 LNB dish, HR 20 and 3 regular receivers
(A:222, E:50, T:58)

I waited until the rain was over and ran my signal tests in clear weather.

Signal Strength:
I assume the 0s are bad. Is 77 considered low? Also, my readings for the 99 (B) satellite seem low as well.

101 - Tuner 1
----
96 98 96 0 96 100 95 100
96 100 97 77 97 100 96 100
97 0 96 100 96 100 96 100
96 0 93 100 94 100 95 100

101 - Tuner 2
----
97 97 96 0 97 100 96 100
95 99 96 77 96 100 96 100
96 0 96 100 96 100 95 100
96 0 92 100 93 100 95 100

110 - Tuner 1
----
8=96 10 = 91 12 = 95 , rest N/A

110 - Tuner 2
----
8=96 10 = 88 12 = 95 , rest N/A

119 - Tuner 1
----
N/A until 22, then
100 91 98 96 100 100 100 100 100 0 100

119 - Tuner 2
----
N/A until 22, then
100 91 98 96 100 100 100 100 100 0 100

99 (B) - Tuner 1
----
0 59 0 51 0 53 rest N/A

99 (B) - Tuner 2
----
0 57 0 50 0 57 rest N/A

103 (a) - Tuner 1
----
89 92 91 92 90 94 17=0, rest N/A

103 (a) - Tuner 2
----
91 93 92 93 91 95 17=0, rest N/A

103 (B) Tuner 1
----
All 0 and N/A

103 (B) Tuner 2
----
All 0 and N/A

Thanks for all the responses.

#14 OFFLINE   RobertE

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Posted 01 September 2007 - 05:57 PM

5 LNB dish, HR 20 and 3 regular receivers
(A:222, E:50, T:58)

I waited until the rain was over and ran my signal tests in clear weather.

Signal Strength:
I assume the 0s are bad. Is 77 considered low? Also, my readings for the 99 (B) satellite seem low as well.

101 - Tuner 1
----
96 98 96 0 96 100 95 100
96 100 97 77 97 100 96 100
97 0 96 100 96 100 96 100
96 0 93 100 94 100 95 100


The 0's and the 77 are for spot beams not aimed at you. From those levels and from the ones I snipped, your getting great signals.

At this end, I'd rule out an alignment issue. I'd look for a connection/cable issue somewhere where moisture may be getting in the lines an causing an issue when it rains. Moisture could also be getting in the LNB as well, causing an issue.
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#15 OFFLINE   davring

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Posted 01 September 2007 - 06:16 PM

75, which channels are you losing? The reason I ask is because your MPG4(HD locals) are far more prone to rain fade. Depending where you are in Florida your HD locals come in from 99 or 103. I live in Laud (99) Tampa/Orlando(103). I am not sure on the rest of the state. If you get yours on 99, the signal is too low.

#16 OFFLINE   75sides

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Posted 01 September 2007 - 06:39 PM

75, which channels are you losing? The reason I ask is because your MPG4(HD locals) are far more prone to rain fade. Depending where you are in Florida your HD locals come in from 99 or 103. I live in Laud (99) Tampa/Orlando(103). I am not sure on the rest of the state. If you get yours on 99, the signal is too low.


I am in Orlando so it sounds like those are fine.

I lose all of them that I tried at least. Today I lost the big ten network for half of the third quarter of the game I was watching. I get a message that it is trying to locate the satellite.

#17 OFFLINE   armophob

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Posted 01 September 2007 - 07:01 PM

I just lost mine for 2min if you want to check Fort Pierce weather.

#18 OFFLINE   davring

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Posted 01 September 2007 - 07:10 PM

I am in Orlando so it sounds like those are fine.

I lose all of them that I tried at least. Today I lost the big ten network for half of the third quarter of the game I was watching. I get a message that it is trying to locate the satellite.


BTN comes from the 101, I believe. It is the hardest to get knocked out by the rain. It must have been a real gully washer. Trust me, I know how hard it can rain in Florida. We lose our signal at times, and on occasson for longer periods, but rarely for more than more than a couple of minutes. I have had D* for many years and have not found it to be a problem. When cable went out because of weather, it was out for hours. After Wilma, (huricane) my neighbors were without their precious cable for two to three weeks, I was up after one pull on the generator.

#19 OFFLINE   Tom Robertson

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Posted 01 September 2007 - 07:21 PM

RobertE knows of what he writes. You signals are actually quite awesome and balanced across all the Ku satellites (101°, 110°, and 119°) and look very good for 103°. Your problem is almost guaranteed to be something other than dish alignment.

So his analysis of water entering the parts of the system where water shouldn't oughta enter is most likely spot on. Sometimes an LNB cover can be cracked, letting water inside. Loose connectors, loose connections, or cable splits all can ruin a great signal, alas.

Since your install is less than 90 days ago, call DIRECTV. If the first CSR doesn't help, ask for installation support(?). This is not correct.

And welcome to the forums and DIRECTV! :welcome_s

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#20 OFFLINE   davring

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Posted 01 September 2007 - 07:27 PM

RobertE knows of what he writes. You signals are actually quite awesome and balanced across all the Ku satellites (101°, 110°, and 119°) and look very good for 103°. Your problem is almost guaranteed to be something other than dish alignment.

So his analysis of water entering the parts of the system where water shouldn't oughta enter is most likely spot on. Sometimes an LNB cover can be cracked, letting water inside. Loose connectors, loose connections, or cable splits all can ruin a great signal, alas.

Since your install is less than 90 days ago, call DIRECTV. If the first CSR doesn't help, ask for installation support(?). This is not correct.

And welcome to the forums and DIRECTV! :welcome_s

Cheers,
Tom


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