Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

ViP622 stuck in endless auto-reboot cycle


  • Please log in to reply
43 replies to this topic

#41 OFFLINE   radio_davio

radio_davio

    New Member

  • Registered
  • 3 posts
Joined: May 16, 2008

Posted 16 May 2008 - 06:05 PM

DEMAND a free upgrade to a 722!!! And hope for the best

...Ads Help To Support This SIte...

#42 OFFLINE   kktk

kktk

    Mentor

  • Registered
  • 32 posts
Joined: Jul 06, 2007

Posted 12 June 2008 - 03:52 PM

Aaahh! many more of us having the same issues :)

Sounds like I am beating a dead horse--but I've had the same issue for the last 4 weeks now.

I've had my 622 for 11 months and it ran without an issue.
I did have it connected to a power surge suppressor.
The unit failed with a bad HDMI port(it took me 2 days to convince the tech on it).
They send me a replacement 5 days later. Worked for 3 days...then power cycling starts.

Once again, I complain...they promise to send one over night. I land up taking the day off to be home. It shows up 4 days later in UPS ground. Lasts 2 days....then power cycling starts again. I buy an EHD to get my programs off of it---but the receiver never comes back up for me to do that.

I call--bi$ch like crazy...they promise another overnighter....same ****. UPS ground 5 days later. This one starts up. I call to activate--their systems are down! I call the next day....power cycling starts again.

Then they finally give me the BS about how they are taking care of me by
1. Crediting me for the 3 weeks of loss of service.
2. Sending a tech out after 4 weeks of issues.

Boy--was I mad!
Now a tech is coming on sunday with a new 722.

I got a months' credit to my account.
Free external hard drive activation.
Free 722 and no long term contract.

I still wish I got a receiver that works instead of all this hassle.
DISH talks a lot of BS and really doesn't care about you(us).

I will fill you in with what the tech finds this weekend.

#43 OFFLINE   TulsaOK

TulsaOK

    Hall Of Fame

  • DBSTalk Club
  • 3,469 posts
Joined: Feb 23, 2004

Posted 12 June 2008 - 08:22 PM

"I got a months' credit to my account.
Free external hard drive activation.
Free 722 and no long term contract."

DISH talks a lot of BS and really doesn't care about you(us).


Sorry you had trouble, but the above quote kind of disputes your latter statement. It sounds like they cared enough to rectify the problem with some perks thrown in. :confused:
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

#44 OFFLINE   kktk

kktk

    Mentor

  • Registered
  • 32 posts
Joined: Jul 06, 2007

Posted 13 June 2008 - 02:16 PM

Sorry you had trouble, but the above quote kind of disputes your latter statement. It sounds like they cared enough to rectify the problem with some perks thrown in. :confused:


Well depends on how you look at it.

I didnt ask or want a free upgrade.
I didnt ask or want a free EHD option.
I didnt ask or want a no contract agreement.

What I did want was a 622 and no interruption in my service.
what I did expect was a credit to my account for the loss of service.

Both of these I had to fight for to get.

Moreover, dish made it sound like they are doing me a favor my crediting me for the loss of service and sending a tech out!

Its not even just this....even prior conversations with them have always resulted in some haggling over fees, subscriptions, offers. Not exactly high on the customer service aspect of it.




Protected By... spam firewall...And...