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Guest Message by DevFuse

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Movie Timers Disappearing


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57 replies to this topic

#51 OFFLINE   Ernie7410

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Posted 10 May 2008 - 02:20 PM

I refer you to the following thread for the gory history behind this problem:

http://www.dbstalk.c...ad.php?t=104450

After many attempts by Dish and others to solve the problem, the solution came with NEW replacement VIP722 receivers. My original 2 new receivers and 4 replacement receivers were all defective. But after 2 1/2 months and countless sessions on the phone with Dish, one of the Advanced Tech Support people sent a service rep to my house with 2 NEW receivers. Problem Solved !

If you are having schedule events mysteriously be deleted, you may want to read the full thread above and push for a new receiver.

Ernie

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#52 OFFLINE   TulsaOK

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Posted 10 May 2008 - 10:23 PM

I refer you to the following thread for the gory history behind this problem:

http://www.dbstalk.c...ad.php?t=104450

After many attempts by Dish and others to solve the problem, the solution came with NEW replacement VIP722 receivers. My original 2 new receivers and 4 replacement receivers were all defective. But after 2 1/2 months and countless sessions on the phone with Dish, one of the Advanced Tech Support people sent a service rep to my house with 2 NEW receivers. Problem Solved !

If you are having schedule events mysteriously be deleted, you may want to read the full thread above and push for a new receiver.

Ernie


I'm glad that you finally got that solved!
I find it really hard to accept that a problem like that can be caused by hardware. That makes no sense to me whatsoever. But, I guess the proof is in the pudding, as they say. Obviously, your new receivers don't have the same problems as the old ones. Another example of inconsistent hardware in production runs and lack of quality control (IMO).
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

#53 OFFLINE   TulsaOK

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Posted 10 May 2008 - 10:39 PM

1. ) The problem obviously was in the receivers, not the software.
2. ) Dish's collection of reman. 722 receivers contains an abundance of defective units.


It's been posted here that refurbished units are "spot checked" and sent back out for replacements. If you can insist on new replacements, I would definitely do so. There have been way too many people reporting less than acceptable performance when receiving refurbished units.
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

#54 OFFLINE   BNUMM

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Posted 11 May 2008 - 08:19 AM

Thanks for posting the resolution. I have not encountered this problem on any service calls. I would not have thought this would have been hardware related so I will try to remember this in case I happen to see it in the future.

#55 OFFLINE   Ernie7410

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Posted 11 May 2008 - 09:28 AM

I refer you to the following thread for the gory history behind this problem:

http://www.dbstalk.c...ad.php?t=104450

After many attempts by Dish and others to solve the problem, the solution came with NEW replacement VIP722 receivers. My original 2 new receivers and 4 replacement receivers were all defective. But after 2 1/2 months and countless sessions on the phone with Dish, one of the Advanced Tech Support people sent a service rep to my house with 2 NEW receivers. Problem Solved !

If you are having schedule events mysteriously be deleted, you may want to read the full thread above and push for a new receiver.

Ernie


To All: I apologize for declaring victory too soon. I got the 2 new 722 receivers on Friday. The service tech and I set the same PPV movie timers on each of the receivers (I had previously authorized payment for the movies) and then turned the receivers off, waited 20 minutes, turned them on, and verified the scheduled recordings were still on the daily schedule list. Just before switching receivers that same test caused the events to be deleted. Then, for the acid test, we did a check switch, which forces a download and program guide update at the completion of the test. Previously this would also cause the timer events to be deleted from the schedule. Again no deletions. So we concluded that the problem had been solved.

On Saturday the events were still on the schedule of both receivers.

But today, Sunday, they were missing from the schedule on one of the receivers but still present on the other.

If I had any hair left I would be pulling it out now! What could be causing this problem? Why so erratic?

The one component that we have not changed out that could conceivably be the cause is the LNB / Switch, located on the dish antenna. When the technician was here on Friday, our plan had been to check out or replace the LNB / Switch arrangement if the receiver swap had proved ineffective. But since we thought the receiver swap had solved the problem, we did not bother with the LNB / Switch. Now I think that is where I need to take this problem solving quest.

See the following explanation of LNB / Switch function:

http://www.solidsign...ech_faqs_04.asp

It talks about needing a powered switch if cable runs exceed 100 feet. I'd say that my cable runs from dish to receiver are approaching that distance. Maybe I should have a powered multi-switch? Or maybe my multi-switch is bad? Could improper or erratic switch operation cause my problem?

Unless someone with expert knowledge in this area is able to definitively answer these questions, I think I have to pursue a switch replacement, possibly with an external powered switch, with my Dish installer.

Again, sorry for indicating a solution prematurely.

Ernie

Update: After reading everything I could find about LNBs and Multi-Switches, I think I have gained a basic understanding of what they do and how they work. My conclusion is that the problem I am having is not likely the result of the LNB / Multi-Switch hardware. Reason: The function of the switch is to switch to the correct satellite and transponder for the channel selected by the receiver. This works just fine for both my receivers. So I don't think this hardware is likely the source of my problem.

What about Power? Clean power? Power surges or dips? I was reading in another thread about spurious rebooting of the receiver. A couple dish installers weighed in on the importance of having good clean power. They suggested using a UPS. I am going to try a UPS to see if it makes any difference. Also, I am going to disconnect my X-10 timer used to turn on and off outside lights as a further precaution in case the X-10 signal, which is a modulation of the normal home power supply voltage, is affecting the 722 receiver.

#56 OFFLINE   Ernie7410

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Posted 11 May 2008 - 09:35 AM

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#57 OFFLINE   dbrakob

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Posted 12 May 2008 - 10:22 AM

If there was a patch or fix.. it was done on the stream side of the equation... No software updates have happened from what I can see. If you have L449 dbrakob then no update has occurred.

People having this issue... if it has indeed gone away, update in a week or so if you run into it again update this thread with as much info as possible. These type of Ghost type bugs are hard to track down and fix from my experience.


It's been a week now since the "phatom fix" for me and my movie timers are still doing fine. Have no idea what happened as it had been a problem for 8 months and then presto the problem was gone. Oh well, I am not complaining.

#58 OFFLINE   Ernie7410

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Posted 24 May 2008 - 11:02 AM

This is an update for the benefit of anyone who may be experiencing this problem and for DISH reps who may be monitoring this forum.

See my previous posts for gory details of persistent problem of DVR timers that auto delete. Have gone through total of 4 new 722 receivers and 4 refurbished 722 receivers and only 1 (a new one) of these 8 receivers does not have this problem.

UPDATE:
Of the last 2 new receivers I received (recently brought to my home by local installer), the one marked Made In Mexico (Receiver #8 ) does NOT have the problem. [DNASP241 DshH01]

The one marked Made In India (Receiver #7) DOES HAVE the same problem as all the other receivers I have worked with since February, when I upgraded my two 508 DVR receivers to the 722's. [DNASP206 Dsh78A]

Notice the DNASP number differences (from the sysinfo screen). Only Receiver #8 has a DNASP number other than 206. The other 7 receivers, all WITH the deleting timer problem, had DNASP numbers of 206 ...

Could this be a software version tag that is an indicator for this problem?

Well, I tried to find out by going to the Dish Tech Portal online help site and got a live technician. After explaining my problem with 7 receivers, I asked about the DNASP number differences. He responded that this did indicate different software, but would have nothing to do with timers. I tried to get him to explain the SW differences but he refused to discuss further. He asked if I wanted him to send another receiver to replace the one that still was not functioning and I responded that it would just be a "crap shoot", since so far 7 of 8 were bad. Well, then he just disconnected me without so much as a goodby. (Great Customer Service Attidude !!)

For a while I thought the problem might have to do with my installation, my home power (clean or dirty?), etc. But now I am convinced it is really just in the receiver(s). With these last two recievers, I have swapped their locations in my house: Upstairs <=> Downstairs. Sure enough, Receiver #8 continues to be problem free and Receiver #7 continues to drop the timers.

So I have one good one and one bad one. I think I'll just live with that rather than put in any more time on the phone with Dish or with further trouble shooting on my own.

EOS (end of story)

Thanks to all who have tried to help. If anyone has further insight and wants to discuss, I'm willing to engage out of desire to help others or to help DISH get it right.

Ernie




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