Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

921 dead?


  • Please log in to reply
18 replies to this topic

#1 OFFLINE   4HiMarks

4HiMarks

    Hall Of Fame

  • Registered
  • 1,329 posts
  • LocationLaurel, MD
Joined: Jan 21, 2004

Posted 18 October 2007 - 08:48 AM

I tried to turn on my 921 for the first time in months (I have a 622 now), and nothing happened. Nothing, nada, zilch. It looks like it is still plugged in, although I guess the outlet on the UPS might have gone bad. Any suggestions on resurrecting it before I contact E* about an RMA?

What can I hope for if it turns out to be dead? It's long out of warranty, but I have the DHP. I just don't know if that applies to purchased equipment.

-Chris
Dish subscriber since 2000, HD since 2004.

...Ads Help To Support This SIte...

#2 OFFLINE   Grandude

Grandude

    RichardParker II

  • Registered
  • 868 posts
Joined: Oct 21, 2004

Posted 18 October 2007 - 12:17 PM

I tried to turn on my 921 for the first time in months (I have a 622 now), and nothing happened. Nothing, nada, zilch. It looks like it is still plugged in, although I guess the outlet on the UPS might have gone bad. Any suggestions on resurrecting it before I contact E* about an RMA?

What can I hope for if it turns out to be dead? It's long out of warranty, but I have the DHP. I just don't know if that applies to purchased equipment. -Chris

Go ahead and call them after confirming that the power connection is live. Note, it might take a while for the 921 to come on after being off for a long time. I just hooked up an old 501 and it appeared dead for a while but finally turned on.

I believe that they will replace your purchased 921. They replaced mine once under the old DHP and I think the only way to get them at the time was purchase.

Brian...reporting from the left coast
 2 Hoppers,1 Joey, 1 VIP211K active receivers
 I still believe in magic
!


#3 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,935 posts
Joined: Oct 27, 2004

Posted 18 October 2007 - 12:32 PM

Is it still activated on the account?
An E* subscriber continuously since February 1997.

#4 OFFLINE   4HiMarks

4HiMarks

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,329 posts
  • LocationLaurel, MD
Joined: Jan 21, 2004

Posted 18 October 2007 - 12:46 PM

Unfortunately no. Does that make a difference?

-Chris
Dish subscriber since 2000, HD since 2004.

#5 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,935 posts
Joined: Oct 27, 2004

Posted 18 October 2007 - 02:56 PM

Possibly. They would be less likely to do a warranty replacement on a receiver that is not activated.
An E* subscriber continuously since February 1997.

#6 OFFLINE   jeffg369

jeffg369

    Cool Member

  • Registered
  • 12 posts
Joined: Sep 09, 2002

Posted 22 October 2007 - 09:36 AM

Have you rebooted - pull the plug. Mine goes dead for no reason and rebooting brings it back to normal. This happens onece or twice a month. Anyone know why?

#7 OFFLINE   doxieland

doxieland

    Duplicate User (Account Closed)

  • Banned User
  • 32 posts
Joined: Mar 25, 2007

Posted 22 October 2007 - 11:08 AM

Have you rebooted - pull the plug. Mine goes dead for no reason and rebooting brings it back to normal. This happens onece or twice a month. Anyone know why?


Don't know how long you have had your 921 but they seem to have "imploded" around the end of January 2007 with the L332 software.

Check the thread below about the L332 software. Please list your issues there too, since perhaps the software techies monitor the site. If they hear about our issues enough, maybe there will be revisions. The software before (278) was excellent - it's a real shame that a fix for the time change could cause so much grief.

By the way, I have daily reboots and black overlays, lockups when using guide that require the reboot, recording that don't exist, even though I see the dvr guide indicate program is being recorded and 37 minutes recordings of an hour program.

Have had perhaps 10 replacements, all with same issues - all since end of Jan. Welcome to the wild world of the 921. (and I am envious if you haven't had issues until now!)

thanks,
doxieland

#8 OFFLINE   4HiMarks

4HiMarks

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,329 posts
  • LocationLaurel, MD
Joined: Jan 21, 2004

Posted 23 October 2007 - 05:19 AM

I pulled the plug, and am getting something, but response is extremely slow, and there are ominous noises coming from the case. Sounds like the hard drive is dying. It also seems to have lost almost all the OTA channels. I'm doing a rescan.

-Chris
Dish subscriber since 2000, HD since 2004.

#9 OFFLINE   David*r

David*r

    New Member

  • Registered
  • 3 posts
Joined: May 20, 2005

Posted 20 December 2007 - 10:48 PM

My out-of-warranty 921 went belly-up. Dish sent me a new 942 for$20. Not bad!!

#10 OFFLINE   Mike D-CO5

Mike D-CO5

    Hall Of Fame

  • Registered
  • 3,099 posts
Joined: Mar 11, 2003

Posted 21 December 2007 - 10:28 AM

My out-of-warranty 921 went belly-up. Dish sent me a new 942 for$20. Not bad!!


Definately a step up, but you will love the 622/722 dvrs even better. OF course I don't think you have to pay for your ota locals with the 942 and you get your analog channels too.

#11 OFFLINE   waynehartwig

waynehartwig

    New Member

  • Registered
  • 1 posts
Joined: Feb 05, 2008

Posted 05 February 2008 - 05:35 PM

My out-of-warranty 921 went belly-up. Dish sent me a new 942 for$20. Not bad!!


What hoops did you have to jump through to get that deal? Is the 942 a DVR with dual tuners (oh and HD?)? I would love to get rid of my 921 - the biggest piece of crap I've ever wasted over $1k on in my life!!!! I've been with Dish for like 13 years and have bought every receiver I've used. 301-508-921.... Still have the 508 in the bedroom and love it. They're still upgrading software and I really like the new enhancements. The 921 was a piece, they know it and shuffled it off...

#12 OFFLINE   mattfast1

mattfast1

    Legend

  • Registered
  • 249 posts
Joined: Mar 26, 2008

Posted 28 March 2008 - 07:55 PM

921s blow.

Just use it until it dies, then call for replacement to the 942.

Oh, and DHP/DHPP DOES cover purchased receivers. Those warranties cover any equipment on your account.

Might want to reactivate the 921 before you try to have it replaced.
~ mattfast1 ~

Avatar: Echo3 Launch Team Badge

Please note that none of my opinions here are necessarily the opinion of my employer (DISH Network) or of Echostar Holdings Corporation (EHC). For these opinions, please visit DishNetwork.com or Echostar.com.

#13 OFFLINE   722921

722921

    Legend

  • Registered
  • 233 posts
Joined: Jan 03, 2008

Posted 30 March 2008 - 10:31 AM

Except for the need for a reboot every so often, my 921 is okay...
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#14 OFFLINE   HemiTy

HemiTy

    New Member

  • Registered
  • 5 posts
Joined: Apr 01, 2007

Posted 09 May 2008 - 12:01 PM

My 921 is dead so I called dish, I told them I had the 921 hooked up to a SD T.V. and the hard drive went out. They told me they where sending me a replacement, I said OK and hung up. The following week I got home from work and there was a box on my front stoop so I took it inside and opened it. Once I looked in the box I thought there was a mistake a brand new 622 was there, so I once again called dish. They told me that was the correct replacement and now my little girl is all gitty and I am happy. This is the first time in a very long time they have done me right. So I would like to pat them on the back.....that was until I tried to activate it, but 5 calls later its up and running and guess what, she can watch the HD channels on a SD T.V. who knew?

#15 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 19,929 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 09 May 2008 - 12:12 PM

Yes, she would watch them OK. Now tell me ( or check it with CSR ) what new lease term you've been locked ? 12 or 18 or 24 months ?

#16 OFFLINE   HemiTy

HemiTy

    New Member

  • Registered
  • 5 posts
Joined: Apr 01, 2007

Posted 11 May 2008 - 12:41 PM

there was no change in what terms I have now.... the only change was the dvr fee, it went from 5 to 7 $

#17 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 19,929 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 11 May 2008 - 05:48 PM

You should check it with CSR first, I bet it will surprise you.

#18 OFFLINE   BobaBird

BobaBird

    EKB Editor

  • DBSTalk Club
  • 4,022 posts
Joined: Mar 30, 2002

Posted 12 May 2008 - 10:46 AM

The DVR fee was and is $5.98 unless this is your first DVR with DVR Advantage or you have AEP.

The additional receiver fee for MPEG4 models is higher at $7.
Charles @dishuser - a dynamic employee of Massive Veridian
Visit the EchoStar Knowledge Base
"The other guys charge $9.95/month to use tapeless record" - Dish Network Tech Forum, 8-6-01
"dual" is NOT the same as "Twin" - here's why

#19 OFFLINE   skippytym99

skippytym99

    Mentor

  • Registered
  • 46 posts
Joined: Apr 14, 2008

Posted 19 May 2008 - 05:36 PM

The DVR fee was and is $5.98 unless this is your first DVR with DVR Advantage or you have AEP.

The additional receiver fee for MPEG4 models is higher at $7.


although the fee is larger if you dont have a phone line dish will now wave the fee on the rceceiver due to it the fact that it reall y doesnt madder




Protected By... spam firewall...And...