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Guest Message by DevFuse

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Forced Download of VOD Not Working


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5 replies to this topic

#1 OFFLINE   mrcon0728

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Posted 25 October 2007 - 08:07 PM

I tried to force this download to access the new VOD channels with no success. I entered 02468, and the receiver found the update and the receiver appeared to install it but after the system rebooted the old version was still there not the updated one. I called D* and they told me it might be a bad receiver (HR20-700 DVR), then after reading his notes he told me it said not to replace the receiver at this time and wait for automatic download and do not force it again. Does anyone know why the update is not working properly?

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#2 OFFLINE   Earl Bonovich

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Posted 25 October 2007 - 08:08 PM

You can't force the software version.

If it is not available for your area... you can't force it down, during the staggered rollout.
Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#3 OFFLINE   mrcon0728

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Posted 25 October 2007 - 08:13 PM

Thanks, It would be nice if D* could have given me that answer. I wasted 30 minutes with a Tech Rep and he almost had me send in my receiver for replacement.

#4 OFFLINE   jheda

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Posted 26 October 2007 - 08:40 AM

the beauty of earl, my friend, the beauty of this site and earl...

JHEDA

we miss you EARL

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#5 OFFLINE   Wisegoat

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Posted 26 October 2007 - 08:42 AM

You can't force the software version.

If it is not available for your area... you can't force it down, during the staggered rollout.


If it is available in my area, would the reboot>02468 method force the new version?

Don't want to do an reboot it it is not needed.

Thanks.

#6 OFFLINE   Earl Bonovich

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Posted 26 October 2007 - 09:07 AM

If it is available in my area, would the reboot>02468 method force the new version?

Don't want to do an reboot it it is not needed.

Thanks.


If it is available in your area.... you would already have it.
About 15 minutes after it is available... the HR20 starts to see the announcement in the stream... and downloads it at the next available window (based on your activity on the system itself)

So in the off chance... you think it is in your area... you will have about a 15-30 minute window to get it early by forcing it.

And most of the "expansion" to the update area happen at early hours of the morning.
Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV




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