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Guest Message by DevFuse

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Now that DoD is National ... How should DoD menu navigation work?


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31 replies to this topic

Poll: Should DoD menu navigation be changed? (Please read first post before you vote!) (223 member(s) have cast votes)

Should DoD menu navigation be changed? (Please read first post before you vote!)

  1. Yes - change it: Use CH/PG-UP/DN for in-menu navigation and use RED/GREEN to switch to the previous or next DoD screen (118 votes [52.91%])

    Percentage of vote: 52.91%

  2. Yes - change it: Use CH/PG-UP/DN for in-menu navigation and use some other way to switch to the previous or next DoD screen (describe in a response below) (34 votes [15.25%])

    Percentage of vote: 15.25%

  3. No - leave it as is: Continue using CH//PG-UP/DN to switch to the next or previous DoD screen; use single arrow UP/DN for in-menu navigation (50 votes [22.42%])

    Percentage of vote: 22.42%

  4. I don't care / I don't use DoD (21 votes [9.42%])

    Percentage of vote: 9.42%

Vote

#26 OFFLINE   mpoyner

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Posted 09 November 2007 - 09:54 PM

I guess the answer is when operating in a displayed menu the CHAN/PAGE button should always be PAGE. Even if the menu is a channel itself.


And there is the problem in a nutshell. Our DoD menus are considered to be both channels AND menus.

I must be the only person bothered by this, because I never get any responses when I post this complaint, but I can't for the life of me understand why the designers have chosen to make these channels (with channel numbers and some channel-type behavior).

These should be menus, with no channel numbers and no behavior that remotely resembles channels.

All this confusion would then be gone. The ch UP/DOWN buttons would behave the same as they do on all other UI menus, and that would make sense. You still have the picture in picture in the top right, so I don't think anything is taken away by using this approach.

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#27 OFFLINE   mpoyner

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Posted 09 November 2007 - 09:56 PM

My belief is most users will think they're in a menu screen


Drew, didn't see this post from you when I put up my previous one. I agree, most folks expect these to be menus, so any channel behavior is confusing to end users.

#28 OFFLINE   mpoyner

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Posted 09 November 2007 - 09:59 PM

Also, I'd like to renew my question from a few weeks ago: is there a specifically-assigned User Interface Specialist with knowledge of usability testing techniques assigned to this software team?

Because it's certainly not a coder's fault if usability problems are showing up on these menus, if in fact there is no one with UI interactivity experience involved.

Does anyone who has more knowledge of the team members know if there is such a person? Just curious. I'm happy with the HR20 overall, btw. Just see some small areas for improvement.

#29 OFFLINE   Drew2k

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Posted 09 November 2007 - 10:35 PM

I can't answer as to process DIRECTV has in place for UI creation and improvements, but it's clear from the results of this poll that many people are dissatisfied with the behavior of navigation within the DoD screens.

As mentioned, they look just like the menus prevalent in the UI, and when selecting On Demand from the quick menu, or even when typing in a DoD channel number (ex: 1202), the buffer retains what it was previously storing. This adds credence to the argument that users are not switching channels so much as displaying a menu system over the existing buffer. Since this is the case, the DoD menu system should be consistent with the rest of the GUI. 71% of the poll respondents agree ... Page-down should be page-down, not channel-down. Page-up should be page-up, not channel-up.

#30 OFFLINE   geneb11

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Posted 10 November 2007 - 12:00 PM

If you spy that nice "More VOD" menu option at the bottom of the screen and try to get there with one CH-DN ... Woops! You're thrown out of DoD and taken to ... an XM station!



I do that every time i'm in there.it's anoying.

#31 OFFLINE   Drew2k

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Posted 15 November 2007 - 07:36 PM

And we're back up over 71% asking for a change to menu navigation ... Keep those votes coming! :)

#32 OFFLINE   Drew2k

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Posted 03 February 2008 - 01:14 PM

And we're back up over 71% asking for a change to menu navigation ... Keep those votes coming! :)

I should have posted an update much earlier than this, but DIRECTV has sent a new national update to all users in the past month fixing navigation as we had hoped! Thank you DIRECTV! :)




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