Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Now that DoD is National ... How should DoD menu navigation work?


  • This topic is locked This topic is locked
31 replies to this topic

Poll: Should DoD menu navigation be changed? (Please read first post before you vote!) (223 member(s) have cast votes)

Should DoD menu navigation be changed? (Please read first post before you vote!)

  1. Yes - change it: Use CH/PG-UP/DN for in-menu navigation and use RED/GREEN to switch to the previous or next DoD screen (118 votes [52.91%])

    Percentage of vote: 52.91%

  2. Yes - change it: Use CH/PG-UP/DN for in-menu navigation and use some other way to switch to the previous or next DoD screen (describe in a response below) (34 votes [15.25%])

    Percentage of vote: 15.25%

  3. No - leave it as is: Continue using CH//PG-UP/DN to switch to the next or previous DoD screen; use single arrow UP/DN for in-menu navigation (50 votes [22.42%])

    Percentage of vote: 22.42%

  4. I don't care / I don't use DoD (21 votes [9.42%])

    Percentage of vote: 9.42%

Vote

#21 OFFLINE   Mixer

Mixer

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 28, 2006

Posted 01 November 2007 - 10:09 AM

I would agree that CH Up and Down should be a menu item as long as there was a way to page through the DoD Channels as described in choice 1. Red and Green is fine by me. If they did that I would make my up and down arrows on my Harmony 880 Red and Green and I would be a very happy person with the best of both worlds.
HR20-700:Component, TV:Mitsubishi WS65807, Audio is connected using Digital Toslink cable. OTA:NO, Locals:New York, Native:Off, Network:Yes, eSata:No, AT9 dish, BBC: Yes, Harmony 880. HR20 is wired, Streaming Music and Photos through Twonky Media Server and internet connection is 5MB DSL.

...Ads Help To Support This SIte...

#22 OFFLINE   say-what

say-what

    Hall Of Fame

  • DBSTalk Club
  • 5,689 posts
  • LocationNew Orleans
Joined: Dec 13, 2006

Posted 01 November 2007 - 10:52 AM

I think that's really the question: What will the average user think when they see a DoD screen? That they're in a channel or in a menu? If they think they're in a menu, they'll probably expect menu-like behavior. If they think they're in a channel ... they'd expect CH+/- to change channels.

My belief is most users will think they're in a menu screen, just like the screen displayed when they hit LIST+YELLOW to get to their To Do List and their prioritizer, or MENU + SETUP, with the PIG in the top-right and a list of options down the left side of the screen.

Well, I view them as a hybrid - individual channels with menu options. I use the nav buttons in the center of the remote to choose my options and the channel up/down to change VOD channels. Most people will look at it this way - if it's in the guide and has a channel number, I expect to be able to flip channels. I've never thought to use channel up/down to navigate the menu options outside of the GUI.

#23 OFFLINE   Drew2k

Drew2k

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 14,054 posts
Joined: Aug 16, 2006

Posted 01 November 2007 - 03:35 PM

Well, I view them as a hybrid - individual channels with menu options. I use the nav buttons in the center of the remote to choose my options and the channel up/down to change VOD channels. Most people will look at it this way - if it's in the guide and has a channel number, I expect to be able to flip channels. I've never thought to use channel up/down to navigate the menu options outside of the GUI.

I guess the next question is .... How are people more likely to access Dod? From the Quick Menu, or from the Guide? I think the individual manner people use to access DoD will color their perception of whether or not they are looking at a menu or at a channel.

In addition, I think the persistence of the PIG for the channel being viewed prior to going to DoD also lends credence to the fact that a menu is on screen, not a channel. (After all, the PIG continues to show the current channel when you're in any other menu, and if you change channels, you lose the buffer. That's not the case with DoD. Punch in 1000 and you don't lose the buffer on whatever you were watching, so the effect doesn't "seem" like the channel changed.)\

#24 OFFLINE   fluffybear

fluffybear

    Hall Of Fame

  • DBSTalk Club
  • 7,226 posts
  • LocationPeachtree City, GA.
Joined: Jun 19, 2004

Posted 02 November 2007 - 10:59 AM

The only thing I want is a one single screen with the alphabet on it which would allow me to select the first letter of the show rather than having to go through them in alphabetical order.

Proud DirecTV customer since July, 1994

My Q4 2014 Set-Up


#25 OFFLINE   Drew2k

Drew2k

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 14,054 posts
Joined: Aug 16, 2006

Posted 06 November 2007 - 03:59 PM

It's dropped from 72% in favor of a navigation change to 70%, but that's still a good margin of voters asking for a change!

#26 OFFLINE   mpoyner

mpoyner

    Legend

  • Registered
  • 176 posts
Joined: Aug 17, 2006

Posted 09 November 2007 - 09:54 PM

I guess the answer is when operating in a displayed menu the CHAN/PAGE button should always be PAGE. Even if the menu is a channel itself.


And there is the problem in a nutshell. Our DoD menus are considered to be both channels AND menus.

I must be the only person bothered by this, because I never get any responses when I post this complaint, but I can't for the life of me understand why the designers have chosen to make these channels (with channel numbers and some channel-type behavior).

These should be menus, with no channel numbers and no behavior that remotely resembles channels.

All this confusion would then be gone. The ch UP/DOWN buttons would behave the same as they do on all other UI menus, and that would make sense. You still have the picture in picture in the top right, so I don't think anything is taken away by using this approach.

#27 OFFLINE   mpoyner

mpoyner

    Legend

  • Registered
  • 176 posts
Joined: Aug 17, 2006

Posted 09 November 2007 - 09:56 PM

My belief is most users will think they're in a menu screen


Drew, didn't see this post from you when I put up my previous one. I agree, most folks expect these to be menus, so any channel behavior is confusing to end users.

#28 OFFLINE   mpoyner

mpoyner

    Legend

  • Registered
  • 176 posts
Joined: Aug 17, 2006

Posted 09 November 2007 - 09:59 PM

Also, I'd like to renew my question from a few weeks ago: is there a specifically-assigned User Interface Specialist with knowledge of usability testing techniques assigned to this software team?

Because it's certainly not a coder's fault if usability problems are showing up on these menus, if in fact there is no one with UI interactivity experience involved.

Does anyone who has more knowledge of the team members know if there is such a person? Just curious. I'm happy with the HR20 overall, btw. Just see some small areas for improvement.

#29 OFFLINE   Drew2k

Drew2k

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 14,054 posts
Joined: Aug 16, 2006

Posted 09 November 2007 - 10:35 PM

I can't answer as to process DIRECTV has in place for UI creation and improvements, but it's clear from the results of this poll that many people are dissatisfied with the behavior of navigation within the DoD screens.

As mentioned, they look just like the menus prevalent in the UI, and when selecting On Demand from the quick menu, or even when typing in a DoD channel number (ex: 1202), the buffer retains what it was previously storing. This adds credence to the argument that users are not switching channels so much as displaying a menu system over the existing buffer. Since this is the case, the DoD menu system should be consistent with the rest of the GUI. 71% of the poll respondents agree ... Page-down should be page-down, not channel-down. Page-up should be page-up, not channel-up.

#30 OFFLINE   geneb11

geneb11

    Legend

  • Registered
  • 143 posts
Joined: Mar 24, 2002

Posted 10 November 2007 - 12:00 PM

If you spy that nice "More VOD" menu option at the bottom of the screen and try to get there with one CH-DN ... Woops! You're thrown out of DoD and taken to ... an XM station!



I do that every time i'm in there.it's anoying.

#31 OFFLINE   Drew2k

Drew2k

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 14,054 posts
Joined: Aug 16, 2006

Posted 15 November 2007 - 07:36 PM

And we're back up over 71% asking for a change to menu navigation ... Keep those votes coming! :)

#32 OFFLINE   Drew2k

Drew2k

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 14,054 posts
Joined: Aug 16, 2006

Posted 03 February 2008 - 01:14 PM

And we're back up over 71% asking for a change to menu navigation ... Keep those votes coming! :)

I should have posted an update much earlier than this, but DIRECTV has sent a new national update to all users in the past month fixing navigation as we had hoped! Thank you DIRECTV! :)




Protected By... spam firewall...And...