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HR54/C61K Discussion

93K views 875 replies 123 participants last post by  Douglas Strate 
#1 ·
I didn't see where anyone had started a thread about the combinations of these two units. I thought it might be a good idea to start a thread where people can discuss issues, likes, and dislikes about this setup. I have had my setup long enough to notice a few issues. The most noticeable is when trying to access recordings from the client, actions inside the list of recordings tends to be slow at times and sometimes unresponsive. Meaning I click select on a show and nothing happens for up to a minute. The other thing I have noticed, and this is relatively minor is something I mentioned in another thread. The on screen graphics on the client arent quite as crisp and detailed as when viewing directly on the Genie. I have the resolution on the client all the way up as well.

My current firmware on the client I think is ox859. I think it starts with ox but I'm positive the last 3 numbers are 859.
 
#283 · (Edited)
I know this post is old, but this is the 2nd mention of this issue in this thread.

I actually have the exact same issue. C61k is hooked up to my JVC RS420 projector, and when I go from channel 104 or 106 to any other non-4K channel the HDMI handshake is lost.

I spoke with D* tech support and they acted like they had never heard of this issue and told me I should get a replacement. For reasons I won't state here, I decided against it.

I'm wondering, however, if anyone has a C61k that doesn't have that issue.

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#107 ·
I had an equipment upgrade done at my parents home for their new 4k TV. The tech called me and told me the the 4k does not work, he rarely has been successful in getting it to work. I said to install anyway. I called my parents after the install. They said 4k did not work. I asked what boxes were where. The 4k tv is connected to the HR 54, not the C61. Would just swapping the two units around fix the problem, or is there wiring issues that would prevent this? Yes, I know I should call directv and have someone go to their house to fix it. But, since everything but the 4k works, the extreme stress service calls cause my elderly parents, I do not think it is worth the disruption it would cause to their lives.
 
#108 ·
Who's doing the swap? You I hope? There probably isn't a separate power supply for the dish so the hr54 is likely being used as the pi. That's how it should be anyway. This means if you swap locations you would also need to swap ports on the splitter but otherwise you'd be good and it'd be easy. Assuming the splitter is easy to get to.

And this guy hasn't been trained right if that's how he's hooking it up and then says no ones ever works. Well that's because he's not connecting the boxes right!
 
#111 ·
I was watching the Rose Parade in 4k and I had noticed that the picture kept going to black. Did anyone else experience this? Also I wish Directv fixed the buffer problem.
 
#112 ·
Hi guys I have a HR54 . And just upgrade my tv to 4k . Samsung serie 7000 this has a RVU .so I need call dtv,need different equipment to see 4k . When I put ch 104 and don't authorized.when I use my RVU a message says all clients are in use.am apologize for my English thanks

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#113 ·
There probably isn't a separate power supply for the dish so the hr54 is likely being used as the pi. That's how it should be anyway.
This caught my eye. I recently had an HR54 installed as a replacement for a dead HR34. During the swap the tech asked if I had 4k and did I want to watch any 4k programming. I agreed and he added a C61K (and the $7 a month) to the install. I asked him if I could save the $7 and de-clutter the install with RVU. Short answer, no to savings, yes to de-clutter but he recommended not to as they have "nothing but trouble" with RVU 4k installs.

I went with the C61K. It never worked for 4k. Channel 104-5-6 not authorized at this location along with no channel 1104 and audio dropouts everywhere else using the C61K. Spent a long time on phone with second level tech. System and programming was good. One of the checks was to determine if I had an external PI. I do. After many attempts to fix I was told they know about both problems and don't know when fixes are coming so I sent it back.

My questions are:
Could having an external PI be a possible cause of my 4k problem authorization issue?
Could an RVU be a better solution/install for 4k?
Is using the PI in the HR54 a better set up? I would love to get rid of the external one.
 
#114 ·
My questions are:

Could having an external PI be a possible cause of my 4k problem authorization issue?

Could an RVU be a better solution/install for 4k?

Is using the PI in the HR54 a better set up? I would love to get rid of the external one.
1. No.

2. Maybe. You can easily try by "replacing a client" during the RVU TV set up.

3. It really doesn't matter. One advantage of having an external PI is that if you have multiple receivers not clients, the other receivers would continue to work even if the Genie is down. If all you have are clients then it really doesn't matter.

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#116 ·
Since you don't have any clients then you can't just replace one as you are aware. If you want to test drive your RVU TV you would need DIRECTV to activated that for you which can be a PITA. They will tell you that you need a truck roll.


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#117 ·
Brand new to DirecTV so please bear with me, it's been a month trying to get them to install everything correctly.

Here is my setup: HR54 with a C61K attached to my Samsung UN65HU8550 4K UHD TV

Here is the issue: The 8550 TV will only receive 4K when connected to my HDMI 3 port [MHL] which appears to be the only HDMI2.2 compliant port.

Here are my questions: Is the C61K only compatible with HDMI 2.2? Does anyone have specs and/or a compatibility chart?

The other 3 ports on the 8550 TV are HDMI 2.0 including the ARC port which is essential to my setup. I will be a little upset if my Samsung TV is (mostly) incompatible for 4k. Here are the specs that it supports:

Rectangle Font Material property Parallel Screenshot
 
#120 ·
Brand new to DirecTV so please bear with me, it's been a month trying to get them to install everything correctly.

Here is my setup: HR54 with a C61K attached to my Samsung UN65HU8550 4K UHD TV

Here is the issue: The 8550 TV will only receive 4K when connected to my HDMI 3 port [MHL] which appears to be the only HDMI2.2 compliant port.

Here are my questions: Is the C61K only compatible with HDMI 2.2? Does anyone have specs and/or a compatibility chart?

The other 3 ports on the 8550 TV are HDMI 2.0 including the ARC port which is essential to my setup. I will be a little upset if my Samsung TV is (mostly) incompatible for 4k. Here are the specs that it supports:

View attachment 28556
This appears to be a 2015 model. Have you set the TV to Auto Update the software / firmware ?
Most TVs the HDMI 1 is the best and default for the best connection.
Some of the higher models are configurable for the HDMI ports. Have you tried to do that ?
 
#118 ·
There is no such thing as HDMI 2.2. There is HDCP 2.2, and yes the C61K requires that to output 4K, and you'll find that's the case with almost anything that outputs 4K (set top box, 4K Blu Ray, streaming box, etc.) because of content providers' requirements.

If you have only one HDCP 2.2 compliant port (common in a lot of the 'early adopter' 4K TVs) and have more than one HDCP 2.2 device to connect to it, you are SOL. You bought too early without knowing all the hidden gotchas the companies trying to sell you TVs didn't advertise when they knew they were selling TVs that were not future proof. You'll need to buy something else (AVR, switcher, etc.) that has HDMI 2.0/HDCP 2.2 in and multiple HDCP 2.2 outs to connect those multiple devices to the single input on your TV that can handle it.
 
#132 ·
Brand new to DirecTV so please bear with me, it's been a month trying to get them to install everything correctly.

Here is my setup: HR54 with a C61K attached to my Samsung UN65HU8550 4K UHD TV

Here is the issue: The 8550 TV will only receive 4K when connected to my HDMI 3 port [MHL] which appears to be the only HDMI2.2 compliant port.

Here are my questions: Is the C61K only compatible with HDMI 2.2? Does anyone have specs and/or a compatibility chart?

The other 3 ports on the 8550 TV are HDMI 2.0 including the ARC port which is essential to my setup. I will be a little upset if my Samsung TV is (mostly) incompatible for 4k. Here are the specs that it supports:

View attachment 28556
I thought I remembered that those TV were Future Proof as follows.
UHD 4K Standard Future-Ready
This Samsung Smart TV is designed to help you stay current as UHD 4K standards continue to advance. Not only does the One Connect Box update your TV with software and features, it also makes the TV compatible for all possible 4K formats. The TV's integrated One Connect port allows you to interface the optional One Connect Box to help facilitate future updates.
Have you talked to Support at Samsung ?
 
#141 ·
It looks like my 1080p is about to go out and I am going to get a 4k TV but I hope it lasts until the CES 2017 models come out. Does AT&T offer free upgrades to the HR-54 and C61k? and 4k dish or do they still charge for it? I wonder if getting a 4k RVU TV would be better than the client box and if the 4k and HD PQ would be the same on either one? Thanks.
 
#144 ·
If you have a 4K TV in hand or nearly so, I wouldn't wait for a rumored server, which may or may not up-convert an HD signal. Besides, I think the Tvs do the heavy lifting on that score.

I am waiting for my plasma to sputter....
 
#145 · (Edited)
If you have a 4K TV in hand or nearly so, I wouldn't wait for a rumored server, which may or may not up-convert an HD signal. Besides, I think the Tvs do the heavy lifting on that score.

I am waiting for my plasma to sputter....
The only thing I would like is if they did a server that outputted to 4k over HDMI. Or is their future still to have the client only output to 4k?

Just curious can the HR-54 be used as a Deca Adapter with a 4k RVU TV?
 
#147 ·
4k is still in its infancy and the 4k system that will eventually be used is not set in stone yet. So if your into challenges with getting your 4k tv to work and the lack of programming for it. Then stick with 4K TV other wise stick with the reliable HDTV and the infant available programming.
 
#148 ·
What exactly are these challenges with getting a 4K Ultra HDTV to work you speak of? Last July I upgraded to a Sony XBR-55X900C 4K Ultra HDTV. The only challenge it presented was getting it out of the box. Initial set up was quick and easy. Through the years I've always needed to have my high end HDTVs professionally calibrated. Not so with todays high end 4K Ultra HDTVs. A few minor adjustments and you're good to go. Other's have stated this about their 4K sets too. Today's 4K sets also do a marvelous job upscaling. As for programing, there's DIRECTV's three 4K channels, streaming, and a host of physical media that can be played with 4K Ultra HD Blu-ray players. 4K may be in it's infancy but the flood gates have been opened.
 
#149 ·
Have they got the C61K audio drop outs and inability to connect to 4k channels bugs solidly worked out? A few weeks ago I sent mine back because they couldn't get it to work. Per second level tech support: known issues with no current timeline for being fixed.
 
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