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HR54/C61K Discussion

93K views 875 replies 123 participants last post by  Douglas Strate 
#1 ·
I didn't see where anyone had started a thread about the combinations of these two units. I thought it might be a good idea to start a thread where people can discuss issues, likes, and dislikes about this setup. I have had my setup long enough to notice a few issues. The most noticeable is when trying to access recordings from the client, actions inside the list of recordings tends to be slow at times and sometimes unresponsive. Meaning I click select on a show and nothing happens for up to a minute. The other thing I have noticed, and this is relatively minor is something I mentioned in another thread. The on screen graphics on the client arent quite as crisp and detailed as when viewing directly on the Genie. I have the resolution on the client all the way up as well.

My current firmware on the client I think is ox859. I think it starts with ox but I'm positive the last 3 numbers are 859.
 
#517 ·
Not really anymore, except for the blanket statement ‘under the hood fixes’.
 
#519 ·
Watching the olympics in HDR, I noticed that every few minutes the screen would go blank for a couple of seconds. It’s as if the signal was lost for a moment. Thinking it might be the hdmi cable, I replaced it with an 18gbps certified cable and no improvement. The issue happens on both 104 and 106 with hdr content. I have a 2017 LG C7, denon x4300h receiver and c61k. Anyone else have this issue or a suggestion to try?


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#520 ·
Watching the olympics in HDR, I noticed that every few minutes the screen would go blank for a couple of seconds. It's as if the signal was lost for a moment. Thinking it might be the hdmi cable, I replaced it with an 18gbps certified cable and no improvement. The issue happens on both 104 and 106 with hdr content. I have a 2017 LG C7, denon x4300h receiver and c61k. Anyone else have this issue or a suggestion to try?

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I have read posts that say the problem is in the Denon. Try bypassing it and use digital cable / optical cable to the Denon from the C61k.
 
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#526 ·
So just finished my upgrade today... tech left... 4k channel won't load... it actually causes my tv to think it lost the signal. The C61K doesn't seem to think my TV is compatible. HR54 with C61K client hooked up to an LG OLED65C7. All ports are 4k HDMI ports. My apple TV 4k works just fine... same HDMI cable brand etc
 
#527 ·
Check the settings in the C61k. I have seen posts stating that the c61k changes the resolution and you have to go back and recheck the 4k setting.
 
#532 ·
End up performing a force update to the 54 that restored C61 connectivity...this release is the old school GUI but at least it works.
Late update...the 54 did download the current FW release that night so all is back to normal. Still wish D would fix the handshake lag between the C61 and TV at startup.
 
#534 ·
What a great thread! Glad I remebered dbstalk, things have changed in DTV land. A lot of this is reported (I read the whole thread)but as a long time DTV user but new 4k user...And new gui user.... All of these are issues in my new setup:
-Also get the The c61k says my tv does not support 4k....it does and I manually have to re-select every day. Knowledgeable on site tech said it is a known issue. Bjamin82- when your 4k box is unchecked and you think it is still 4k, does hitting the TV info button confirm this?

- If you use "discover 4k" movies and choose one (at least for murder on orient and downsizing), when you get to info it was the 1080p version. You need to search "other showings" to get the 4k version.
- I can stream 4k from every other service as I have a fast pipe. However the movie would not stream and having it download/"record" took over 6 hours. Deca is hooked up to gigabit switch. Speed test 100mbps. This is probably the worst issue.
- TV recognizes all my 4k UHD disc as UHD. The DTV movie shows as 4k but does not trigger UHD on TV and HDMI is direct to tv.
- My am21 does work with the HR54
- I use HR54 for all viewing, C61k for 4k.
- Audio dropouts- Out of optical and coax on receiver, so running HDMI to tv and optical to receiver. My TV passes through Dolby digital 5.1. Still some dropouts on live 4k.
- My 61k does go blank at turn on sometimes and you need to turn it back on and off a time or 2.
- you will get not authorized error until new GUI is pushed out. Took a while for mine.

Question. The HR54 supports concurrent RF and IR remote. Can I set the C61k to IR code 2 so different from hr54 while still having rf active?

Hopefully firmware upgrades fix some of this..
Thanks for any further insights.
BJB
 
#537 ·
My new HR54 and C61k d/l the new GUI tonight. Not a big fan of it...visually, operationally, etc. Guess I’ll get used to it.. if it is going to look and work like this, are there any actual benefits of it, such as some cool new features?? When using the guide, how does one jump automatically to a time/date? Old GUI used to do this with the DASH button... using DASH in the new one goes to search, not the time/date jump. How does one jump now in the new GUI?
 
#539 · (Edited)
Does the HR54/C61k not record up to 5 shows concurrently like the HR44 could? I am recording 3 shows and now DLB won’t work. I had to cancel a recording for DLB to work.

The HR54 is turned off and I am watching the C61k so it’s not as if the HR54 is tuned to one channel, the C61k is tuned to a second, and then 3 other channels are being recorded. Where is the extra missing channel? Somehow I only have 4?? Everything I see says genie can record 5 shows.
 
#541 ·
Does the HR54/C61k not record up to 5 shows concurrently like the HR44 could? I am recording 3 shows and now DLB won't work. I had to cancel a recording for DLB to work.

The HR54 is turned off and I am watching the C61k so it's not as if the HR54 is tuned to one channel, the C61k is tuned to a second, and then 3 other channels are being recorded. Where is the extra missing channel? Somehow I only have 4?? Everything I see says genie can revord 5 shows.
I gave you an answer/a tip in other thread - no need to post your same question in many threads :(
 
#540 ·
Mine records 5 channels often, even tonight. Not sure what is going on with your setup.....
 
#542 ·
Thanks..just saw it. I also noticed that pressing down arrow for DLB, repeatedly caused the unit to lock up. Programming would still show but any remote button press after that did nothing..just blink the unit’s front light. Turning it off and on ‘fixed’ it until I pressed down again. Also got a message about the tv not doing copyright protection of programming or something and that component cables should be used... very odd. I use HDMI for everything.
 
#543 ·
Thanks..just saw it. I also noticed that pressing down arrow for DLB, repeatedly caused the unit to lock up. Programming would still show but any remote button press after that did nothing..just blink the unit's front light. Turning it off and on 'fixed' it until I pressed down again. Also got a message about the tv not doing copyright protection of programming or something and that component cables should be used... very odd. I use HDMI for everything.
If DLB stands for Double Play, Double Play does use 2 of your tuners while it is active.
 
#544 ·
3 tuners were recording and one was watching live TV. That counts to 4. Turning on DLB did nothing other than lock up the unit. It would not flip to the 5th tuner. I tried about 15 times since the only ‘fix’ was to turn off the unit. Turning it back on repeatedly did the same thing. I could not access the 5th tuner as DLB was not active. No idea why. I have one HR54 and one C61k.
 
#548 ·
Hi, I set up my HR-54 with 2 C61K-700 clients last week and all is good.... except, that when I try to watch one of the 4K channels (104 or 106) on the 2 C61K clients simultaneously I get an on-screen message on 1 of the 2 clients saying that I have reached my "limit" of 4K content (ie. I could only watch 4K on one of the 2 clients at the same time)....

I called DTV Advanced Tech Support this afternoon and they said it was a known issue and that their engineers would send me an e-mail within 24 hours with information on when they would send a software update to my receivers to resolve this issue.... Does this make any sense to you guys ? And in theory, should one not be able to watch the 4K channels on 2 C61K clients simultaneously ?

The client software I have is: 0xfbf Thanks !
 
#549 ·
Hi, I set up my HR-54 with 2 C61K-700 clients last week and all is good.... except, that when I try to watch one of the 4K channels (104 or 106) on the 2 C61K clients simultaneously I get an on-screen message on 1 of the 2 clients saying that I have reached my "limit" of 4K content (ie. I could only watch 4K on one of the 2 clients at the same time)....

I called DTV Advanced Tech Support this afternoon and they said it was a known issue and that their engineers would send me an e-mail within 24 hours with information on when they would send a software update to my receivers to resolve this issue.... Does this make any sense to you guys ? And in theory, should one not be able to watch the 4K channels on 2 C61K clients simultaneously ?

The client software I have is: 0xfbf Thanks !
From what I have read on here,
You can have 2 C61Ks but can not view but 1 at a time on a 4k channel with the HR54. It takes the HS17 to run 2 TVs at once.
 
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#552 ·
I’ve noticed some new weird thing recently.. I have an LG 4k TV. Seems everytime I want to watch a 4k program, the C61k tells me my TV is not 4k compatible and will only do 720p. I have to turn off the C61k, turn it back on, go to Display in Settings, and add all of the resolutions back (1080i, 1080p, and 4k)..then I can watch 4k content. I’ve done this several times. Why does the C61k not save this setting?? Anyone else have this problem?
 
#560 ·
So my C61K to my HR54 went out for the 4th time this year, the screen freezes then goes to No Servers Detected. D admits this is a known issue. After a very lengthy phone call they are sending a C51 in the interim till they figure out and fix the problem taking away my 4K. Amazing they can launch and communicate with satellites but can't fix a bug between 2 wired components?
 
#563 · (Edited)
Not sure if this is related, but when I turn on my TV and C61k, the TV comes right on and the C61k's front LED comes on, but it takes ~8 secs for the C61k to display programming. Is this a bug?
 
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