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I haven't spoken to a US rep in ages, except for Retention. I typically get the Philippines. Today I spoke to El Salvador, which is also where I...
Last night I needed to activate a replacement DVR, so I called the normal 800-531-5000 number at 9:15pm CDT. The computer phone tree recognized...
I had a very similar situation. What solved it for me was a BBB complaint. That got a phone call from the office of the President and they took...
Trust me. If a private equity firm buys it then it's likely to be much worse than AT&T has ever been. Private equity wants their money back,...
As I wrote, I went with the cloud DVR. $9.99 a month for 100 series/1 year storage. Unless I'm reading their FAQ wrong there is no tuner limit...
21 year customer. Had a $50 a month discount roll off last month. Didn't have much hope of renewing it, given how hard I had to fight to get it...
I had a somewhat similar situation. Promised $50 a month for 12 months discount to stay (20+ years) and got confirmation email. Discount never...
If you go to their home page siriusxm.com you should see an offer of $5 a month for a year, for car + internet streaming. It's for Select. It...
Not sure if it works the same on the HR54 as it does on a desktop/mobile but if you don't donate at least $5 a month then you'll get a spinning...
AT&T reportedly considers offloading its DirecTV satellite unit Great news but, and there's always a but, if AT&T saddles the spinoff with a...
I think that AT&T has buyer's remorse and wish they had never bought DTV. Based on what they say publicly they don't care about the loss of...
Update: I filed a complaint with the BBB last Friday. Today I got a call from an AT&T rep who not only gave me the promised $50/12 month...
I'm in the same boat. DirecTV is my only AT&T service and it really bugs me that I have to do all my dealings with AT&T and their CSRs.
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