I have an upgrade for LIL's today. New dish and 2 new HD DVR's.
How much should I tip installer?
Thoughts?
How much should I tip installer?
Thoughts?
Slowly? The tip is slim and none, and slim left the building two hours ago.willis3 said:The tip is slowly fading away. I was scheduled for a 12- 4 install.
He called here at 1230 and said he would be here at 230.
It is 3:10 now, just got called again. He now say he should be here in 35 mins. If he isn't here by 4 I will cancel the install..
Might not be 100% the installer's fault though. Years ago when I upgraded to Slimline and HD my installer called me like 4 times saying he was "on his way". When he got there he apologized up and down that he got held up by a difficult customer before me. He said it as delicately as he could without sounding like he was making excuses. It sounded like a situation where the husband scheduled the install but left the wife home to "handle things". The husband showed up midway through and didnt like anything, basically making the installer spend half of his day on one person. Of course that backed him up for the rest of the day.willis3 said:The tip is slowly fading away. I was scheduled for a 12- 4 install.
He called here at 1230 and said he would be here at 230.
It is 3:10 now, just got called again. He now say he should be here in 35 mins. If he isn't here by 4 I will cancel the install..
Clearly this guy never intended to do work when he got to you. Call Dtv, explain the situation, and hint you'd like to be compensated.willis3 said:Alright here is how my day finished.. the installer pulled in at 3:41.
I met him at the front door and we walk to the back of my house to see the Dish.
I knew I was in trouble when on the way there he said "boy I have a 3 hour trip home still".
We got to the Dish and he said, "That's bad you shouldn't even get signal there."
I said "Well i do, all transporters are high 90's.
He went to his van and brought back a device he looked through like a scope. He stood under the Dish (dish is 12 ft off of the ground) then said "nope.. won't work here".
Then he said roof install the only option.. I asked if we could try another spot on my back wall and if he had a meter.. he said roof or nothing..
I said then nothing .. he then left.. I checked my watch he pulled out at 3:48.
Thats right he spent 7 minutes here... wow
Well obviously there only going to tip the good techs lol.SledgeHammer said:Why would you tip these guys anything? Every time I've had a DirecTV guy over it was a horrible experience.
He should have tipped you.marker101 said:My install was scheduled on Christmas Eve (December 24) a few years ago in the morning. Being more advanced and critical of things being done right and having as little outside involvement as possible, I had already done over 95% of the install, including all cable runs and even mounting and pointing an AU9S dish (bought my own, as the DirecTV supplied one was going to the summer home for when I'm there to use). When the installer arrived about 9am, he was shocked to hear that all the work was about done (and done right) and all that he had to do was run a ground wire and install the receivers into their locations and verify they were working. He immediately called his wife and told her to hold all plans to work around him not being there because his only job of the day (mine) was going to be wrapped up within a half hour, and he'd be home a lot earlier to spend the rest of the day with his family.
So, although not a monetary tip, I did give my installer a huge break and let him be where he should have been to begin with.
Yes, and it's not just Directv. It's Dish when I had them years ago. It's Comcast as well, although they generally show up - they just are completely incapable of doing anything outside of a routine, even if you agree to pay for a custom installatiion. Years ago my Dish installer was apparently in jail the morning he was supposed to install.SledgeHammer said:Why would you tip these guys anything? Every time I've had a DirecTV guy over it was a horrible experience.
That is EXACTLY the problem. The last time I called them in was for a simple dish re-alignment. 5 minute job, tops. Cliffs of my experience:Inkosaurus said:Well obviously there only going to tip the good techs lol.
Ive tipped them about 20$ in the past as well, though afterwards i sometimes felt like it was to small of a tip considering how much work they actually do lol.