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  1. DIRECTV HD DVR/Receiver Discussion
    The most recent software update appears to have solved the issue for me. The C61K will now show 4K content on my Vizio P55-C1. I haven't tried it again on the LG OLED since I've made peace with using RVU on the LG.
  2. DIRECTV HD DVR/Receiver Discussion
    Hi, I've been fighting with this off and on since November. Nobody at DirecTV seems to be able to help. I have a C61K-700 client and HR54-200 Genie. All is working fine on most channels, but 4K channels (104, 105, 106) and 4K recordings always come up with this not authorized message. The...
  3. DIRECTV General Discussion
    The tech suspected the splitters from the SWM might be bad and replaced them. I have to admit I was skeptical. I have a lingering notion that there's not that much to go wrong or deteriorate with splitters, but no real basis to think that. It's too early to say that it solved the problem...
  4. DIRECTV General Discussion
    There are 2 4-way splitters coming from the SWM16 feeding 8 runs. 7 to different rooms plus one to the internet DECA. I'd estimate that the 4 upstairs cable runs where we're having the most trouble are 100 feet or less from the SWM. Downstairs runs are shorter than that, 50 feet or less...
  5. DIRECTV General Discussion
    Good to know. I have 6 connected boxes, 4 HR24, 1 HR20, 1 HR54. All are using built-in DECA connectivity except the HR20 which is using an external DECA. In other words, no straight ethernet connection, though I do have GigE available at most locations. There is also a standalone Cinema...
  6. DIRECTV General Discussion
    Thanks again for the suggestions. I was able to get the Harmony to go reliably to RVU by going first to the LG Home and selecting RVU there rather than trying from the input list. RVU is working pretty well. Just a couple of minor issues: Split second audio dropouts when viewing live tv. This...
  7. DIRECTV General Discussion
    Darn it ;). You gave me another idea that I'll have to try in the morning. There are two ways to start RVU on the tv. One is by cycling through inputs. I've focused efforts there because it seemed simpler and I've always thought in terms of switching inputs with the harmony. The other is by...
  8. DIRECTV General Discussion
    Thanks for the suggestion. That's the approach I took with the Harmony. It works sometimes, but isn't reliable. The tv behaves a little differently when it is first powered on by the activity vs. switching from another source. Also the newer harmony desktop software apparently doesn't allow...
  9. DIRECTV General Discussion
    Just an update on this. If i use the RVU on the TV itself, the 4K works consistently (albeit with frequent split-second audio dropouts). So, that would seem to rule out an authorization problem with my account or the HR54. With the C61K clients connected to the same TV (LG OLED55B6P) via...
  10. DIRECTV General Discussion
    So just to be sure I understand, you're saying that replacing the HR54 (not the clients) was required to correct this? Even though 4K is working with RVU, just not the C61K and the LG TV? Was there anything you can point to that was different about the replacement HR54? Do you think a...
  11. DIRECTV General Discussion
    C61K-700 Thanks
  12. DIRECTV General Discussion
    So, another installer came today and was here on the phone about 2 hours. He thought it was an account problem too at first. Eventually we tried using RVU instead of the C61 mini. 4K worked fine using RVU, but the C61 mini still gets the "could not be authorized" message. I'm wondering if there...
  13. DIRECTV General Discussion
    Thanks, we are on Premier.
  14. DIRECTV General Discussion
    Recent activity on the website includes these: 11/09/2016 XXXXXXXX3809 DIRECTV 4K VOD Service - Charge 11/09/2016 XXXXXXXX3809 4K Service - Charge $0.00 $0.00 Is that what we're after? Thanks, Michael
  15. DIRECTV General Discussion
    Yes, normal 1080 HD channels are working fine. I'm not in front of it now, but the message is or is very close to "The content you selected could not be authorized for this location. Try again later or call customer service." Thanks
  16. DIRECTV General Discussion
    Thanks. I know the installer did this and saw it flash the firmware yesterday. Tried rbr again, but no change.
  17. DIRECTV General Discussion
    Thanks, but I can't get the 4K to work on either one let alone both. It immediately gets the not authorized message.
  18. DIRECTV General Discussion
    Yesterday, an installer came and left me with an HR54 and two C61K clients. Both clients are connected to 4K TVs and show 4K available. The 4K channels (104, 105, 106) are in the guide, but trying to tune to any of them gives a "could not be authorized for this location" message. The...
  19. DIRECTV Installation/MDU Discussion
    I appreciate the advice on the LNB. It does sound like a more elegant, future-proof solution. I'm not up for climbing a ladder that tall though, and the pitch of the roof is too steep to walk around comfortably. I'm also out just about out of rooms to put a TV in, so OK with the SWM 16...
  20. DIRECTV Installation/MDU Discussion
    The installer seemed reasonably knowledgeable and competent. No change to the LNB, which might be just as well since it is so high up and hard to reach. He just added one coax run from the existing SWM 16 to accommodate one more box than I previously had. So now have 5 x HR2x, with one of those...
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