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  1. DIRECTV General Discussion
    Growing pains...across the new enterprise, training schedules are in full swing. With a little patience, the eventual combo will be much more seamless and beneficial to customers. Look for new promos that combine TV, internet and mobile... Wow, I sound like a press release...lol.
  2. DIRECTV General Discussion
    Probably correct, at least for the newer models.
  3. DIRECTV HD DVR/Receiver Discussion
    There are several options, depending on technical ability. Simplest is the external drive, with built-in eSATA connection & cable (not many out there, usually USB3.0 instead). Another option is exactly what you were referencing--buy the HDD (hard drive), then insert into eSATA enclosure for...
  4. DIRECTV Connected Home
    I think you may have mistaken how it works. The Genie has 5 tuners built in. The SWiM 8 does not have tuners, but is able to connect up to 8 TVs, provided enough tuners are available. The SWiM 8 would correctly recognize (and handle) the 7 tuners you mentioned above. Going beyond the 8 tuners...
  5. DIRECTV Installation/MDU Discussion
    With regard to the install question... 1) what exactly is "fall protection"? ---I envision some kind of rope setup, or maybe it's a net or something else that's cool 2) if good LOS from mid-roof, but default to "on ladder only" nixes the install, then would customer be eligible for pole mount...
  6. DIRECTV HD DVR/Receiver Discussion
    Good idea, asking for his receiver model numbers. We don't know if he has DVRs or HD-DVRs I was under the impression HD-DVRs could not share playlists with each other (including the Genie)--only with HD receivers. By default, SD-DVRs cannot share recordings, since they do not participate in...
  7. DIRECTV General Discussion
    The HR44 is one Genie model (the other being the previous generation HR34). D* considers either model a "Genie", so any promise of a specific model is untrue. The system does not display model numbers to CSRs, only model "types"...such as Standard Receiver, Standard DVR, HD Receiver, HD-DVR and...
  8. DIRECTV General Discussion
    More than likely, any changes will nullify the 3rd year $10/month discount. I remember when that came out, and it was only for a quarter (if memory serves). That discount basically keeps 3rd year pricing the same as 2nd year, although the agreement is still only 24 months. You may be best served...
  9. DIRECTV Programming
    Some basic info on Packages (English only--Spanish packages are slightly different), from most expensive to least expensive: 1) Premier (includes all 4 Premium Networks, including HBO, Showtime, Starz and Cinemax, as well as the Sports Pack and Outdoor Channel) 2) Ultra 3) Xtra 4) Choice 5)...
  10. DIRECTV General Discussion
    Correct. Correct, and good point--Genie requires SWiM. HR24 does not. Good idea to follow the advice from all the above posts. On another note--If purchasing an owned Genie and something happens to it, you are out the full purchase price. D* is not responsible for repair or replacement. On a...
  11. DIRECTV HD DVR/Receiver Discussion
    Sounds like you are in a strong negotiating position (depending on account history). If all is well, then there should be no problem with upgrade and no charges for equipment. Please be aware that any equipment upgrade will require a 24 month commitment--possibly with promo package prices with...
  12. DIRECTV Programming
    Try what trh wrote first. Always always always attempt to work with CSR as an active customer. Don't be afraid to call several different times if the first offer is not to your liking. Typically, all CSRs should provide the same info and options, but as we know, not all CSRs are the same. Keep...
  13. DIRECTV HD DVR/Receiver Discussion
    Yes. DVRs were never intended to be long-term storage for programming. Anyone who depends on them will be sorely disappointed---one day. They are designed to be used as temporary storage, to be used and re-used. In the mean time, you can "watch down" your favorite recordings. In addition, there...
  14. DIRECTV HD DVR/Receiver Discussion
    That sucks about your Genie. I know how frustrating it can be, even before calling in. Try to be patient. All electronics fail or need repair sooner or later. The more complex, the more likely some kind of failure will occur. For the moment, be sure to "watch down" as much recorded content as...
  15. Tech Talk - Gadgets, Gizmos and Technology
    If you haven't already google'd your idea, try udemy.com (search IP or CISCO), khanacademy.com, youtube.com, et al...it's a start. Good luck! -=K=-
  16. DIRECTV General Discussion
    Based on your description, this is an unusual situation. Typically, ABP (auto bill pay) customers who have no outstanding balance and an excellent account history are able to qualify for the best "reconnect" offers. It wouldn't hurt to keep trying. Although few would admit it, sometimes there...
  17. DIRECTV Installation/MDU Discussion
    Thanks! My mistake..
  18. DIRECTV Installation/MDU Discussion
    As a returning customer (over 2 years), you'll qualify for new customer promotions. Keep in mind, the initial sales process involves a credit check on the person designated as "account holder" (you, for example). If you are the account holder, it's a good idea to add your spouse (and anyone else...
  19. DIRECTV General Discussion
    Nearly all spam comes from within the computer on which it happens, due to user interaction with the internet. Either via website or email/file click, the infection is installed on the computer and operates from within. Of course it looks like it's constantly coming from outside. It's a...
  20. DIRECTV General Discussion
    Sounds like you have some options. First, you can enter into a new 24 month agreement with leased equipment. During that 24 months, you have the option to suspend your Active account (for up to 6 months per year---all at once or split a few times). If you do suspend the account in the first...
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