0x80d RVU Issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jkal25, Sep 9, 2017.

  1. Sep 9, 2017 #1 of 24
    jkal25

    jkal25 New Member

    9
    0
    Aug 26, 2007
    There is something wrong with the 0xd80 firmware and non-Samsung RVU clients.

    I have an LG TV and was using the RVU client in it with an HR-44 since I got the TV in December 2016. No DECA involved, no problems. As soon as I got the 0xd80 firmware on the HR-44, the LG TV kept reporting the location is not authorized. If I hard cycle the power on the TV (unplug it), I can see a picture, but as soon as I cycle the power on the TV, the unauthorized message comes back. Tech replaced the HR-44 with an HR-54, no change. I also have a Samsung RVU TV (also no DECA) and that's been working fine on the HR-44 or HR-54. The timing aligns perfectly with the 0xd80 firmware. All the networking is back to a 1Gb switch.

    I had a tech here today 6 hours, put in DECA's, still nothing. The tech would not leave a C61K to replace the RVU in the TV because it was a service call and he couldn't provide new equipment, so I asked DTV to just send one, but they had to roll a truck again because a tech needs to setup the C61K.

    I do have an escalated case with DTV. I did notice that on the tech's Android device, the MAC address of the LG TV was the sn and not the MAC, but he couldn't change it, and when we called DTV they said in their system the MAC was correct.

    My gut says is that this 0xd80 firmware tightened some security features and my LG TV never was setup right on my account but this firmware brought that to the forefront. I can't prove it, but that's my guess. This'll never get resolved though unless DTV really digs into the 0x80d code...

    I'm curious if there are any LG RVU users with a Genie running 0xd80?
     
  2. P Smith

    P Smith Mr. FixAnything

    25,890
    505
    Jul 25, 2002
    W.Mdtrn Sea
    you forget to provide FW version of your TVs, especially RVU client version
    without the info it's impossible to compare different configs
     
  3. jkal25

    jkal25 New Member

    9
    0
    Aug 26, 2007
    DTV has it all, but if I can get help here too, that would be even better and beyond what I was expecting... I was just looking for company for my misery. :)

    It's an LG OLED65C6P running 05.30.02 and the DTV app is version 2.2.14 (from 8/26/2016). The HR54 is 0xd80.
     
  4. texasbrit

    texasbrit Well-Known Member

    5,593
    174
    Aug 9, 2006
    This problem has been reported by several people. It's an incompatibility between the LG RVU and the newest DirecTV release 0xd80. It might be a bug in the DirecTV firmware, or ic could be a problem with the LG which the new DirecTV firmware has "exposed" (since the new firmware works fine with other TVs). Whichever, nothing you or a service tech can do to fix it. Either LG or DirecTV (or both) has to come up with a solution.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

    34,172
    1,513
    Feb 22, 2007
    Piscataway, NJ
    From your post it would seem the LG set is at fault...if the rest of the TVs don't have this problem...

    Rich
     
  6. texasbrit

    texasbrit Well-Known Member

    5,593
    174
    Aug 9, 2006
    Yes, almost certainly the LG. But something happened with the latest DirecTV firmware that exposed the issue with the LG: the new firmware is working slightly differently from the old firmware
     
    Rich likes this.
  7. jstewart0131

    jstewart0131 New Member

    26
    3
    Jul 29, 2015
    Ohio
    My 2017 Sony XBR-65A1E is doing the same thing with the 0xd80 firmware so it is not an issue that is limited to the LG RVU firmware. Whether the next DirecTV firmware fixes it or if we will have to wait for a firmware update on the RVU side is yet to be seen.
     
  8. edenkers

    edenkers Mentor

    41
    3
    Dec 17, 2007
    I have a LG OLED65C6P TV which is a listed DirecTV ready TV. It currently has SW File Version 05.30.02 and the DirecTV Ready app version 2.2.14. My home network is wired for full Gigabit and I will used a wired connection over wireless whenever possible. The TV is Ethernet connected directly to my router.

    I have a Genie Gen 2 (HR44-700). It is Ethernet connected directly to my router. I also have an HR22-100, which is connected to my network with a receiver DECA. There are no other DECA units in my setup.

    Everything was working perfectly until the Genie was updated with Software version 0xd80. That is when I started having the issue with the "This location is not authorized" message and no picture. Sometimes a RBR on the Genie would fix this, but more often it would not until I powered off the LG TV too.

    After contacting DirecTV support yesterday and not getting any resolution, they setup a on site support call. The technician who came to my home has only worked for DirecTV for the last 4 months, so no help there. However, he did call his supervisor who told him to call their support line, which we did. He left about 30 minutes ago and I am now working again.

    I will sum up what happened during the phone call with DirecTV's online support engineer (I think they called him an ISS).

    The online support engineer said that they were having reports of people with LG TV's using RVU were having issues after the last Genie software update.

    He said that before we can start to do any real troubleshooting, my location must be setup and wired with an official supported DirecTV configuration. That meant putting DECAs where they needed to be.

    Once I unplugged the Ethernet cable from my TV and put a powered DECA at the back of the LG TV and connected it's Ethernet cable to the TV, it immediately got connected to the Genie and I had a picture.

    We also connected a powered DECA to my router and then removed the Ethernet cable from the Genie since it has a DECA unit built into it.

    The technician left and everything has been working perfectly since.

    I do think that there is some issue with the LG TV's RVU that was exposed after the last software update to the Genie. Why else would everything have been working perfectly for the last 6 months or so.

    I hope that at some point, DirecTV get things worked with LG, perhaps an update to the DirecTV RVU app is needed from LG. I don't know, but for now, I am happy once again.

    I am posting this so that other's who are having this issue may follow what we did and get working again.
     
    Rich likes this.
  9. inkahauts

    inkahauts Well-Known Member

    24,561
    1,418
    Nov 13, 2006
    Or DIRECTV is not checking and not concerned about people using Ethernet connections instead of approved deca connections to RVU tvs, and this is what happens sometimes because of that. I actually think that is the most realistic reason.
     
  10. edenkers

    edenkers Mentor

    41
    3
    Dec 17, 2007
    I did the RVU setup myself with activation done with DirecTV support via the phone. If they would have told me that the RVU requires a DECA I would have put one on a long time ago. Perhaps maybe I would never have experienced the issue after the software update in the first place.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

    34,172
    1,513
    Feb 22, 2007
    Piscataway, NJ
    Just gets more interesting. Now it's on other sets than the LGs.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

    34,172
    1,513
    Feb 22, 2007
    Piscataway, NJ
    D* not concerned about issues other than issues with the 17s? I don't remember this kind of emphasis on any D* device in the past.

    Rich
     
  13. edenkers

    edenkers Mentor

    41
    3
    Dec 17, 2007
    It worked fine for several days but came back on my TV today. I have not changed anything in my environment and everything is still as it was when the technician left. I am using DECAs as should be.
     
  14. edenkers

    edenkers Mentor

    41
    3
    Dec 17, 2007
    My TV has displayed the Location not Authorized message again. There is no rhyme or reason as to when it will happen. I can usually get it to work again by changing the IP address. I can also get it to "break" again by changing it back to what it was when it displayed the error message. Note that I am still hooked up with officially supported setup, that is using DECA on TV, built in DECA of Genie and Powered DECA on router.

    I got on DirecTV chat yesterday and they are sending a technician back out to my house today. However, I have my doubts that he will be able to fix this issue by coming on site. This only started happening after the last software update to the Genie (0x80d) as listed in the title of this thread.

    Does anyone think that another truck roll is going to fix this problem for good?
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

    34,172
    1,513
    Feb 22, 2007
    Piscataway, NJ
    Not if you get a "normal" installer. You seem to have the answer. Best thing you can do is wait for a new SW update. Make sure you keep an eye on the installer, he's not gonna fix a SW problem and might cause more issues. D* folks don't seem to understand the concept of "I don't know", they tend to either give out an answer, any answer, no matter how farfetched.

    Rich
     
  16. edenkers

    edenkers Mentor

    41
    3
    Dec 17, 2007
    The DirecTV guy came and went. He told me that he has worked for DirecTV for about 10 years, but doesn't really know much about RVU. The guys was very honest with me. He called is number and got an Internal Support Specialist (ISS) on the phone.

    We tried all of the different fixes to get the RVU on my TV working again, all to no avail. They even tried removing the location/RVU from my setup and then we had problems adding it back in.

    I finally reset everything, the SWM, my router, power cycled the TV (by unplugging power), unplugging the DECA to the TV, etc.

    Even after that, it wasn't until I manually changed the IP Address on the TV again that it finally connected to the Genie and prompted me for the PIN code that was displayed on the Genie. After 2 attempts inputting that PIN code, and now I have TV again.

    There is a thread on the same issue over at the AT&T community forums.
    Here is a link to it...
    "Location not Authorized" error message on LG OLED... - AT&T Community

    Someone over there posted the following information and claims that it has been working for him...

    I believe that this is for LG TVs...

    After turning off the Quick start + option in general setup menu a week ago and power cycling the HR54 once to make the initial connection while the TV was on a week ago, I still have full service on my OLED TV with NO issues at all. I am not using a DECA. I am still using DHCP and not changing any IP's. direct Cat 5 from switch to TV only.... and still working...
     
    Go Beavs likes this.
  17. Go Beavs

    Go Beavs Hall Of Fame

    3,640
    58
    Nov 18, 2008
    Portland,...
    Hmm, that's interesting. I've been having similar trouble with my LG RVU tv and my Genie. I kind of gave up trying different things and was waiting for the DIRECTV Ready App in the LG to be updated.

    After reading your post, I'll try changing the quick start setting and see if that helps things. Thanks for reporting back!
     
  18. inkahauts

    inkahauts Well-Known Member

    24,561
    1,418
    Nov 13, 2006
    I have never seen DIRECTV be concerned with people using unsupported setups. That’s all I am saying.
     
  19. JerryMeeker

    JerryMeeker Legend

    941
    118
    Sep 20, 2007
    Austin, Texas
    Is there a post here somewhere that has a diagram of the “Supported” setup? When I first installed RVU, I was warned that my configuration was unsupported. But since it has been working without issue, I didn’t pay much attention. Now I would like to re-do the setup to bring it into spec.
     
  20. inkahauts

    inkahauts Well-Known Member

    24,561
    1,418
    Nov 13, 2006
    Describe your current setup and we can tell you how to do that. It’s not necessarily only e way, but certain guidelines, for example, never having a client go through a persons home network, always being in the deca cloud.
     

Share This Page

spam firewall