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103 signal drops to 0: AT9 or AU9?

Discussion in 'DIRECTV General Discussion' started by mikeny, Oct 5, 2007.

If you temporarily lose your 103 signals which dish are you using?

  1. AT9 (sidecar)

    0 vote(s)
    0.0%
  2. AU9 (slimline)

    52 vote(s)
    100.0%
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  1. SParker

    SParker Active Member

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    Apr 27, 2002
    Oh I see... Then I would tell them they should replace their faulty equipment since its not your fault.
     
  2. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    I've had two CSRs tell me to go to hell so far. I am going to keep trying.
     
  3. SParker

    SParker Active Member

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    Apr 27, 2002
    I almost had a panic attack! I was watching Face-Off on USA-HD and it started pixelating. I checked the signals and 103(b) was like 25! I thought OH NO!!!! But then I checked the radar and big rain was moving south of me :D Whew!
     
  4. gphvid

    gphvid Godfather

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    Jun 19, 2007
    Thousand...
    What abbout the LNBs on a slimline dish? Have there been failures, or batch failures for those? I ask because I have one and I can watch it die over days. A tech is coming Friday, but until then, I'm watching the strengths for 103(b) gradually fade away to 0 on all transponders while I'm fine with all the other sats and receive everything fine. Just 103(b). It's like watching a trainwreck and not being able to do anything. Just watch the levels, which started around 60s when I first was installed, move lower and lower, first the even transponders, now the odd ones as well.

    Kind of sad, really...:(
     
  5. K4SMX

    K4SMX Hall Of Fame

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    May 19, 2007
    Yes, any LNB is subject to total failure on one or more satellites. IIRC, there have been at least two reported here mounted on Slimlines, a Calamp and an Andrew. Make sure the tech knows to bring a replacement, because you never know what might or might not be on the truck. If you're starting in the 60's on 103(b), you also need a re-alignment, unless a new LNB pops you into the 80's and 90's right off the bat.
     
  6. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    I had my service call under the protection plan this morning. The tech came at 7:45 AM for a 1 PM appointment.

    He said "I DON'T HAVE TO CHANGE ANYTHING THAT I SEE WORKING". He also said that he didn't have any dishes with him and my dish is fine and he has 10 more places to go.

    Regarding this issue: He said "If you read up on satellite transmissions, you lose th signal some times". I asked "even in good weather"? He said, "Yes". He said he's a supervisor and has been doing this for 9 years.

    Funny I've never had an inexplicable signal loss on any other channels in almost 5 years.

    Regarding my poorly located WB68, exposed to the elements: He put a bag around it.:lol:

    I was not home. My wife put him on the phone for me and he was pretty nasty.

    Halstead is supposed to call back and send someone else back (today if possible) specifically troubleshoot the LNBs. If that's what it is then they'll need to replace it. But it's an AT9, so they would need to switch it out for an AU9, right..?

    Are they going to be able to actually troubleshoot for the bad LNB?

    I don't why the tech was so surprised. I explained the intermittent loss issue with DirecTV. I knew I would have excellent strength when they would show up.

    It'll probably take 2 more trips 'till they switch it. One more for the ok and order (if they don't have it), then another to install.
     
  7. SParker

    SParker Active Member

    1,588
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    Apr 27, 2002
    Yeah they will switch you to a slimline. Sounds like the first tech was in a grind to get to his other 10 jobs and didn't care about your problem. He's also an idiot when he told you the signal loss in good weather is normal. That would only occur if maybe a bird landed on the LNB. :D
     
  8. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    I just called retention, and simply asked what my cancellation fee would be. After telling me, the rep asked why I was considering cancelling. I told him, and magically he was able to waive the "unwaiveable" $70 fee. Someone will be out on Saturday. :D
     
  9. SParker

    SParker Active Member

    1,588
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    Apr 27, 2002
    LOL cool!
     
  10. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    Well I've got the new dish now, but man was it a fight! I explained the problem to the guy, and he goes to look at the dish. He shakes it and says "It's unstable, that's why you're losing the signal." I told him that I realize it's not perfectly mounted, but when 103 goes out, the rest of the signals remain solid. He goes on to explain that because 103 is a "compressed Ka/Ku" signal, it can go out while the rest of them stay perfect. I begin explaining what was found out on this site, but as soon as I say CalAmp, he says "No, it's the Winegards that have the problem." At this point, I just asked him to install the new dish. He says that there's no point, and all that needs to be done is to move the current dish to a spot where it can be mounted better. I told him that it was unacceptable, and if he was unwilling to install a new dish then he can leave so that we can both stop wasting our time.

    So he gets on the phone with his supervisor, and explains the situation. The supervisor wants to talk to me, so I talk to him. He starts explaining to me that the dish is moving even though I can't see it, and since all of the HD channels on 103 are spot beams, they go out while the rest stay solid. I told him that the new HD channels on 103 are not spot beams, but he was adament that they were. I told him what I read online about the CalAmp LNBs, and he says "Listen, the people online don't know what they're talking about. The technician is there, he deals with this stuff every day, and he knows what's going on. Now are you going to let him do what he needs to do, or should he just leave?" I replied "The only solution I am going to accept is a new dish. Period. If he won't do that, then there is no point in going any further with this." So he asks to talk to the tech again, and I hand him the phone. After what I'm sure were some nasty comments about me, he told the tech to just install the new dish. The tech argued with him for a bit, but eventually gave in and put up the new dish. I figured he'd just do a shoddy job because he was pissed, but the signal levels were excellent.

    So he wrote up a nice little waiver on the work order about how the customer refused to have the dish moved to a better location, etc... and had me sign that in addition to the normal signature for the work order. He didn't want to get in trouble when I realize that the new dish didn't solve the problem, because he was still completely adament that I would see no improvement at all. I thanked him anyway, and sent him on his merry way. When I have a chance, I will be calling DirecTV and relaying my experience to them. I was not happy at all with the way it was handled.

    Interestingly enough, this is the first time I've ever had someone from DirecTECH come to my house. In the past, it has always been Michigan MicroTech. Now I understand all of the horror stories I've read on here. They are terrible representatives for DirecTV.
     
  11. Steady Teddy

    Steady Teddy Godfather

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    Jan 23, 2007
    The Tech from Micro Tech told me he had far more service calls for the slimline than the AT9, which is what I have. I'm still having intermittent problems with 103 though. If the problem persists, I may have no choice but to request a slimline if the CalAmp is indeed causing the problem.
     
  12. SParker

    SParker Active Member

    1,588
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    Apr 27, 2002
    The guy who swapped out my dish took 15 minutes tops to swap mine out IN the rain! So this guy could have been done in the time he was bitching about it. Did they have swap dish on the work order? D* needs to put something out in a memo about the old sidecar's having issues with 103(b) and some of the cal-amp's.
     
  13. Steve Robertson

    Steve Robertson Hall Of Fame

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    Jun 7, 2005
    Finally got my problem taken care of I had the wrong multiswitch and also moved the dish higher up the tree under cloudy skies I am now in the high 80's to high 90's.
     
  14. SParker

    SParker Active Member

    1,588
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    Apr 27, 2002
    The guy from Direct Tech told me the opposite. :lol: He said they had been getting lots of calls about the old sidecar. I think my old dish was a first gen Cal-amp.
     
  15. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    I don't think so.
     
  16. SParker

    SParker Active Member

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    Apr 27, 2002
    That's probably why they gave you a hassle. tech-rep suggested I have them (D*) put that on the work order and that seemed to do the trick. I'm glad you were able to talk them into it.
     
  17. Jeremy W

    Jeremy W Hall Of Fame

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    DirecTV should be glad, too. They would have had to pay for another service call if this guy ended up refusing. :lol:
     
  18. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    I'm having round 2 Monday. They're supposed to try to "troubleshoot the LNB" and have available appropriate parts this time.

    In an unrelated issue, Tuner 2 has decided to stop receiving 25-50% of every OTA signal (all channels) so their probably going to change an HR20 as will with this service call.
     
  19. mikeny

    mikeny Hall Of Fame

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    I had rescheduled this afternoon's appointment for tomorrow, Monday. Why wasn't I surprised when they came today?:)

    Anyway, I was still home and glad to see the friendly competent tech who was perfectly prepared to switch to LNB. We spoke about the issue some and he suggested that perhaps it was from blowing tree cover. However, when I stated that this never happened before with the other sats he agreed that it probably is the LNB.

    His work order read "Change LNB/HD Dish".

    As expected though, he only had an AU9 LNB so he removed the AT9 and installed a new AU9. I was glad that he didn't need to remove the stand/base that's installed into the flat roof.

    The AT9 LNB he took off was a Calamp. The new one for the AU9 is an Andrew.

    All the strengths are higher now. There are 2 tps at 88 and the rest are in the 90s. Previously, I had a couple in the high 70s and some more in the 80s. Hopefully, they won't disappear anymore either.

    I guess they're still coming tomorrow for the HR20 replacement because he didn't have that on his order and was never told that the install date had been changed. I guess a new order has been created. He would have changed it but he didn't have any with him.
     
  20. SParker

    SParker Active Member

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    Apr 27, 2002
    Same here, I have only two TP's now in the 80's and all the rest are high 90's. I think those old cal-amps are nutty.
     
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