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15 years of loyalty does not mean anything to DTV

Discussion in 'DIRECTV General Discussion' started by eastsidebuzz, Oct 23, 2010.

  1. Oct 23, 2010 #81 of 162
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    And this could end up being a mistake on your part. DIRECTV does do auto renew on most all sports packages. Many people actually like this. If you don't order sports packages, then you may not ever see the problem. The solution is to opt-out when the notification shows up on your bill. If you look back in the history of DBSTalk you'll find this same topic comes up just before NFL season every year. Those that no longer want the package are often annoyed that ST auto-renews, but I'm sure there are countless others (who don't post) that are quite happy that it does auto-renew.

    I'd advise anyone that has DIRECTV to check your bill each month to make sure you are being charged for the correct services.
     
  2. Oct 23, 2010 #82 of 162
    Davenlr

    Davenlr Geek til I die

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    I wish they would post the bill online, email, whatever, BEFORE they take it out of your account. I get an email every month, saying Total Due: $0, because they take the money out the second the bill posts. Most other businesses send your online bill a couple weeks prior to actually debiting it.
     
  3. Oct 23, 2010 #83 of 162
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Logic, common sense, and reason. A cogent argument and you are absolutely correct. Loyalty has absolutely nothing to do with either side of this argument.

    Aside from the loyalty argument, IMHO, if the OP wants to cancel he should be allowed to and I think it's wrong of DirecTV to say no and forcing the rest of the payments on him. It seems to be an unreasonable policy to say someone can’t cancel and must watch the rest of the season.

    What if someone’s family suddenly comes upon financial difficulties and they need to cut out down their DirecTV to the minimum and ride out the commitment to avoid the ETF? Should DirecTV be allowed to say no, you’ll keep paying your current bill as is with no changes? While this scenario may not apply here how is DirecTV to know that and is it any of their business?

    One could argue that since DirecTV terms and conditions say that a la carte sports packages will automatically renew unless canceled by the subscriber prior to the season in effect means that once it starts you have to pay for the whole season.

    Conversely, one could argue that since it was canceled last year means it’s canceled from then on. Not that is canceled for only this year but you need to call back and cancel each year thereafter.

    One other thing that can be argued; how you approach things has as much to do with the outcome as does who’s right and who’s wrong.

    Mike
     
  4. Oct 23, 2010 #84 of 162
    eastsidebuzz

    eastsidebuzz Cool Member

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    It is bill on my Qwest phone bill and I did not notice the $50. I agree my bad on not noticing it. But, I should be able to stop it. That is the point. If I had asked for it then I am stuck for the season. I just realized it and should be able to stop it.

    OK Just looked at the bill and there is season ticket 0$. So you are correct they did warn me but, probably would not have known what it meant. Would have had to call them to find out. But, still don't care I just want to stop it not refund the money I spent on something I never used nor know what channel it is on. Should be able to cancel it based on certain circumstances.
     
  5. Oct 23, 2010 #85 of 162
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Interesting ... I'm no longer on autobill (I am only on paperless) but when I was on autobill my card wasn't charged for around 2 weeks AFTER I got the notice. If one uses a debit card it's possible they authorized the payment on the billing date which puts a hold on the funds in the account right away.
     
  6. Oct 23, 2010 #86 of 162
    gitarzan

    gitarzan Godfather

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    The top of the first page of a bill shows due date and amount due with 'no payment due'.

    There is zero chance to correct a mistake before you get charged for lets say a receiver that they charge you for that you returned or hd access that they charged you twice for. They keep your money for a month (or much longer) this way.
     
  7. Oct 23, 2010 #87 of 162
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Maybe I stated it wrong. My "auto-bill email" was received 2 weeks before the PAYMENT DUE date. My bill closed on the 25th, I got the notification of a bill due on the 26th and the payment would be taken on the 7th (or whatever) of the next month. I had two weeks to check it out before my Amex was auto-debited. Just like any other bill I receive whether it be from Amex or ATT by mail or email I got the bill 2 weeks BEFORE the payment was taken or due.

    Now if you are talking about something like a charge for not returning a receiver that's another story. Never had that problem but my monthly billing debit was always 2 weeks AFTER email notification that the bill was posted.
     
  8. Oct 23, 2010 #88 of 162
    gitarzan

    gitarzan Godfather

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    My DirecTV auto bill pay is unlike any other bill I get. There is no advance notice of due date.
     
  9. Oct 23, 2010 #89 of 162
    RobertE

    RobertE New Member

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    Let me pose this question to those that don't look at their bills for whatever reason.

    Do you check your paycheck when you get it to make sure there are no errors or just cash whats given or check your direct deposit amount?
     
  10. Oct 23, 2010 #90 of 162
    fairsailing

    fairsailing Cool Member

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    It was a full moon last night. :)
     
  11. Oct 23, 2010 #91 of 162
    Davenlr

    Davenlr Geek til I die

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    Gitarzan is correct. The way they do autobillpay now, gives you absolutely ZERO time to correct an error before the payment is taken out of your account. This is why, with DirecTv, and ONLY with Directv, do I have them charge my credit card, rather than directly taking the funds out of my checking account.

    In case of incorrect billing, this provides me with the options of: Getting DirecTv to credit the mistake back, or disputing the charge with the credit card company prior to making a payment.

    I only do this, because its the only way to get the Free HD for two years. All my other accounts, are paid via electronic or paper transfers directly from my online banking account. Those that are the same every month, get paid automatically, those with varying balances get paid when I get the email with the amount due.

    I fail to see why DirecTv cannot send the email a week or two in advance, showing your detailed billing, with a note that the payment will be drafted on your due date.
     
  12. Oct 23, 2010 #92 of 162
    RACJ2

    RACJ2 Hall Of Fame

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    It only gets taken out the same day if you have it set up for payment by credit card. So if anyone wants it to come out on the due date, set it up to pay from your checking account. That will give you time to check your bill. For me, I use a credit card which gives me the option to dispute the charge. Haven't had to do that yet.
     
  13. Oct 23, 2010 #93 of 162
    eastsidebuzz

    eastsidebuzz Cool Member

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    Actually Nope. Auto deposit each month typically the same. Except my commission check. I realize when that is small and I make my sales guy get out there and sell more. Don't notice 50 up or down. Do notice 1k up or down. So did not notice this 50 dollars high.

    But, when I notice my sprint bill being wrong they are nice polite and happy to keep my business. As a matter of fact as soon as I got done getting called a Trucken idiot by the CSR from DTV I called sprint and they refunded the month of service that was on one of my phones. They looked back at the records and saw I did cancel that phone the month before and was happy to help. They looked at the whole picture and fixed it. So kudos to Sprint for knowing how to keep a customer.
     
  14. Oct 23, 2010 #94 of 162
    eastsidebuzz

    eastsidebuzz Cool Member

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    My team is always Miserable. So that is not the reason.
     
  15. Oct 23, 2010 #95 of 162
    SledgeHammer

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    Why would they? You ALREADY paid it... welcome to corporate America.

    First off, it sounds like you were too lazy/retarded/whatever to cancel it last year.

    Second off, how does a package "accidently" get on your account? Sounds made up. I've been with DTV since 2002 and I've never had packages mysteriously appear on my account.

    Honestly, DTV have been jerks to me in the past too, but what would they care if 1 person leaves? They have what, 17 MILLION? They wouldn't care if 10 people left... or 100... or even a 1,000. Hell, I don't think they would care about 10,000. They might start to get out of the easy chair at 100,000. They'd start to care at 1,000,000.
     
  16. Oct 23, 2010 #96 of 162
    fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Did not realize there were different groups. Thank You for the correction!
     
  17. Oct 23, 2010 #97 of 162
    bjlc

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    this guy is a multi year member with D* and now has a problem and then suddenly appears hear.. uh... I don't think so..

    I think that this guy is pulling your chains and corks with the music of Mozart in the background..

    this is a troll , first , second, and third..
     
  18. Oct 23, 2010 #98 of 162
    cariera

    cariera Icon

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    Sorry to hear about your plight, Eastsidebuzz, I have been extremely happy with Directv's offerings for the last 8 years.

    I think there is plenty of blame to go around - After your conversation/dispute with them last year about the NFLST, any good CSR should have offered to remove the autorenew of the NFLST for this year - obviously didn't happen.

    After the fiasco last year, you should have been extra diligent to make sure the episode did not repeat itself this year - obviously didn't happen.

    As many have noted, you need to check your statements. That darn NFLST charge starts showing up in July for heaven's sake. It's now October.

    Directv is going to make billing errors. Well meaning CSRs, computer systems and their own procedures will not eliminate that fact. That's why checking your bill in a timely manner and pointing out errors is crucial. I have no doubt that if this was pointed out to them before the NFL season started, they would have removed and credited any NFLST charges.

    So now we are at a decision point for you - Do you change services because you feel wronged? The grass may not always be greener, but it is your wallet and your vote that counts.

    Do you keep Directv and bite the bullet?

    Or maybe do you try to work with them. I would suggest talking to one of the retention CSRs and having a mild mannered, considerate and polite conversation with them. Explain the situation, how you feel about it and see if there is something that they can do to retain you. After all that is their job.

    Not that my experience is any indication of what you might receive, but in 3 phone calls with them since July. I have been offered and accepted a $20 discount for 1 year, $10 off the sports pack for 6 months, $100 off the NFLST, free NFLST to go, and credit for 2 payments of NHLCI. I also have free HD for 24 months and have taken advantage of 2 of their website offers-$10 off Showtime/Starz for and free HD extra for 3 months (have done it twice). Now you might get different results, but my approach was to explain what I needed/wanted in a calm manner, never threatening to disconnect and see what they could do for me.

    Kind of like on Pawnstars, when they ask the customer what they think the item is worth before making an offer. Let Directv tell you what they think you're worth.:)
     
  19. Oct 23, 2010 #99 of 162
    cariera

    cariera Icon

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    This is a great point. Use a friggin' credit card for autopay - It's convenient, you get points or miles or $ back and if there is a problem the credit card company can deal with it.

    It always frustrates me to hear of someone using a checking account or a debit card (which is not a credit card, no matter how shiny that Visa logo is) because if a mistake happens your money is already gone and you're trying get it back.:)
     
  20. cwpomeroy

    cwpomeroy AllStar

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    You don't think the fact that you can order these services online. Have no option to order a single season vs a supposedly consumer friendly auto renewal. And cannot be unsubscribed online forcing you to dial in and navigate the menu tree to speak with someone who will undoubtedly try their hardest to talk you out of unsubscribing isn't all setup to separate you from your money? I only wish the cable and sat companies had more competition. This is what happens with near monopolies......
     

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