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15 years of loyalty does not mean anything to DTV

Discussion in 'DIRECTV General Discussion' started by eastsidebuzz, Oct 23, 2010.

  1. prospect60

    prospect60 Legend

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    Aug 26, 2006
    eastsidebuzz

    Right wrong or somewhere in between, please contact Ellen Filipak at ellen.filipak@directv.com and if anyone can help/correct/explain/soothe she seems to be in the best position and has the best track record to help.

    Explain the details calmly, include whatever extenuating circumstances you feel are needed, and usually things can be worked out. I guess with it included in Qwest bill there's still something that can be done.

    If you stay with D*, make sure the auto renewal is removed immediately.
     
  2. HDTVsportsfan

    HDTVsportsfan Active Member

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    Calling someone a troll without knowing for sure is rude and stupid. Just because he has been a DirectTV customer for 15 years and doesn't know about an internet forum doesn't mean anything.

    I only found out about AVSforums, TIVO community, and DBStalk a few years back becasue I was researching HDTV's and seeing what DirecTV had to offer. Outside of that I may have never had a reason to come here.

    Maybe he's a troll....maybe he isn't....so since we really will never know lets leave the name calling out of it please. :nono:
     
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Agree...its not about a person...its about a situation and how it was or wasn't handled. Let's keep it that way please.
     
  4. bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    Autopay + paperless statements + unable to check bills monthly = disaster waiting to happen.

    The bill said "Sunday Ticket -- $0". Does that mean he's subscribed or not? It could mean, "We offer it but you're not subscribed, so we're not charging you." Or maybe it's a loyalty reward? It's confusing the way D* does it. Why not just use plain English? "Note: Starting in September, we will start charging you for NFLST."

    Also, he only missed one statement. It happens. People actually work for a living. And are not always home to check every single bill every month the moment it comes in. And NFL Sunday Ticket isn't cheap, so if you miss one statement the cost spikes quickly (bad pun).
    Or maybe he suddenly got injured or sick, and was unable to look at the bills for a month. And his spouse doesn't know e-mail password or doesn't think to check because she is also busy and distracted.

    Personally, I don't like autopay or paperless billing. E-mails get lost, spam blocked, or accidentally deleted. Paper copies are easier to hang on to, and anyone living at home can receive them.

    If you do autopay, use a credit card. Use one with a virtual account number, which allows you to set the maximum amount per month D* can charge you. Then if D* pulls a fast one, the charge for that month will bounce, you will be notified by the CC bank, and you keep your money while you fix the bill.

    I think the OP's compromise was reasonable. CS swearing at him is totally unacceptable.
     
  5. eastsidebuzz

    eastsidebuzz Cool Member

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    Oct 23, 2010
    Troll. That is so much nicer than the DirectTV CSR called me. :) Been a member of AVSForum for 15 years, Tivo Community for 12 but, the last few years I have had non tivo's so I have not hacked these and the tivo forum was not as important.

    People come to these forums becasue they have an issue or want some advice. Don't know why some people stay for 20k posts. But, I will stick around awhile until I get my problems solved or info I am looking for.

    Not a Troll as far as I can see.

    In Internet slang, a troll is someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking other users into a desired emotional response[1] or of otherwise disrupting normal on-topic discussion.[2] In addition to the offending poster, the noun troll can also refer to the provocative message itself, as in "that was an excellent troll you posted". While the term troll and its associated action trolling are primarily associated with Internet discourse, media attention in recent years has made such labels highly subjective, with trolling being used to describe intentionally provocative actions outside of an online context. For example, recent media accounts have used the term troll to describe "a person who defaces internet tribute sites with the aim of causing grief to families."[3][4]
     
  6. spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    Why? Don't you have a credit card with perks? I pay zero bills directly from my accounts, because I'd rather do it with my CC and get points or miles or cash back. Paying directly out of my account gets me nothing - plus when charging it to a credit card, I'm not actually paying it for another 30 days.
     
  7. Davenlr

    Davenlr Geek til I die

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    No points or miles (never fly anyway). I chose to use a CC issued by the bank down the street (local) with 12% fixed APR over the nationwide banks with the higher interest rates. I thought about using Discover and getting the cash back, but I charge so little, it wouldnt really be worth it.
     
  8. spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    Dang, you should look into it. So far this year alone, I've received $1200 cash back a couple of plane tickets, and a bunch of various other points. I never even look at interest rates as I haven't carried a CC balance in over 20 years.
     
  9. eastsidebuzz

    eastsidebuzz Cool Member

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    Oct 23, 2010
    I pipe mine to my qwest bill. Saves me 10 bucks then that goes onto my costco Amex and that gets me 3% cash back. Unfortunately this snafu with the NFLST has cost me 300 so all savings and rebates out the window. Always pipe your bills into rewards cards and get something back. :grin: Just pay better attention then this person did.
     
  10. Hoosier205

    Hoosier205 Active Member

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    Not possible.
     
  11. eastsidebuzz

    eastsidebuzz Cool Member

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    Oct 23, 2010
    I beg to differ it is possible. They have been around as long as Direct TV.
    Copyright ©1995 - 2010 AVS Forum.com, Inc

    Copyright ©2000 - 2010, Jelsoft Enterprises Ltd TiVoForum.

    But, I just went and checked and I joined AVS in 2001 so guess not 15 so I stand corrected. And also I was wrong about tivo forum that was 2003. But, it is possible my math was just wrong. Thought I had joined before I moved to this house but, according to my login's I guess I didn't.

    So are you a longer standing member then I am at those forums?
     
  12. sgd1201

    sgd1201 Cool Member

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    Oct 14, 2010
    Domingos, the fact is both providers are very similar. Funny you read my recent experience with Dish treating me poorly as a 10 year loyal customer and all you could say was that I must not be telling the whole story..... Yet here you say Screw Directv???? Do you work for Dishnetwork or are you just a one sided idiot?
     
  13. bicker1

    bicker1 Hall Of Fame

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    Oct 21, 2007
    To be fair, while I agree that this isn't about the person, it is not just about a specific situation, either. Much of what is going on in this situation is societal.

    From the one side, our society has decided, very clearly, that trading off service quality for a lower price for consumers and higher profit for investors is not only a valid, but preferred approach. Examples of this are plentiful, going far beyond just the subscription television market: Travel and hospitality, books, groceries and household supplies, even education and health care. I cannot think of a single sector of the consumer economy where consumers don't reward the company that charges less, even while providing less.

    From the other side, our society is rife with entitlement mentality as the standard modus operandi of the consumer. We rarely read the terms and conditions for the products and services that we buy, and when we do, or when they're brought to our attention, we discount them figuring "they'll have to do things differently for me". We seek for every exploitation and abuse that benefits us and we figure we can get away with, and then act with outrage when we're thwarted or caught. And we often consider our patronage as a blessing we bestow on product and service providers, without any care or concern about whether serving us actually makes them any profit. I am reminded of this aspect most acutely in recalling how incensed 2G cellular phone customers were when their service providers started charging them more than 3G customers were charged, even though, at the higher price, they still were not providing the same level of profit as 3G customers.

    So, no, this isn't just about this situation. While it isn't about the person, for sure, it isn't just about this situation either.
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Not really.

    It's about a business practice/policy, and how its executed. Nothing more.

    Societal? That's waaaay overthinking it.
     
  15. Hoosier205

    Hoosier205 Active Member

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    That forum itself was launched in 1999. Just pointing that out. How long you have been a member at any forum matters little, if at all. Not sure why you even mentioned it in the first place.
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    "and the beat goes on"......Doesn't check his DirecTV bill, doesn't check his Sunday Ticket status, doesn't check his AVS status......"and the beat goes on"!
     
  17. RACJ2

    RACJ2 Hall Of Fame

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    Its good to hear that you do use a credit card to earn cash back. Although, unless Quest has a special deal with the Costo Amex card in your area, you are only earning 1%. I have that card and you only earn 3% on gas and restaurants, 2% on travel and 1% on anything else. Since you don't check your DIRECTV bill, you might not be checking your credit card bill close enough.
     
  18. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    Dude, the terms and conditions that came with a nail I bought at home depot was 11 pages long.....

    Just kidding. Kind of...
     
  19. bicker1

    bicker1 Hall Of Fame

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    You absolutely have the right to use THAT as basis for your decision to not make the purchase - and no one can fault you for doing so. You're correct that often the terms and conditions are so long and detailed that it represents work to read and understand them, and so your choices are to either do that work, do without the purchase, or make the purchase anyway accepting the terms and conditions without reading and understanding them. In the latter case, if the terms and conditions run against you, you accept that as a cost of failing to protect yourself by reading and understanding the terms and conditions going into the purchase.

    See the point? The fact that its hard work doesn't relieve you of the obligation (to yourself, in this case). It means that if you decide to ignore that obligation, you maturely accept the consequences of your decision, rather than trying to fault someone else.
     
  20. TBoneit

    TBoneit Hall Of Fame

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    Jul 27, 2006
    Nothing to do with being rich, More like when the Cable bill comes in with basic cable plus Highspeed Internet + Boost (Up to 30Meg speed) which should be $75, as long as it is $75 I know i is OK.

    Same with the phone bill if it should be $67, Note to self - get rid of DSL service, and it shows $67 when I go to pay it I can presume it is right.

    Same with my Satellite TV bill.

    When the amount is wrong I pull out the fine tooth comb. I get a Bank balance email 6 days a week so I can monitor that. None on Monday since it is for the previous days business and the bank is closed on Sunday.

    I'm not careless with money, I just do not have loads of free time to scrutinize every bill.

    Fortunately I've managed to pay down my bills. I have two credit cards left with enough in checking to more than pay them off. $8 or $ hundred total owed. Yes I could pay them off but I prefer to keep them in use with minimal balances to keep them happy.
     

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