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1st Time User Troubles (long)

Discussion in 'General DISH™ Discussion' started by Hawgster, Mar 26, 2012.

  1. Hawgster

    Hawgster Cool Member

    Feb 22, 2012
    Here’s my Dish Experience
    I am a first time Sat user. I spent several weeks deciding on whether to go with DT or DsH, finally I decided to go with DsH 3/19/12. I used the chat online to order my receivers, 3 hd receivers for my 3 hd tvs, so I could save the chat in the event something was went wrong I had a reference to fall back on..( thxs to the one’s who suggested doing this in these forums) got the price to 68.42 for the first year. Scheduled to install on Sat. 3/24/12. well I got to thinking I wonder what the price difference is if I went with the Hopper. Tuesday I call and ask this question I am told my bill is 63.99 and with the hopper it would be 67.99.. I`m thinking something is not right so I end the conversation because I did not believe it, I go back to online chat and ask the same question and I am told that I would have to return my receiver and pay $100, which I try to explain I have not got a receiver to return, I ended this conversation also. Frustrated because the person I first called when I explained what I wanted to do,, told me I needed to speak to someone in sales and transferred me to someone who all she could do was explain (try) how the hopper worked, after listening to the long speech I again explained what I wanted to know, and she tells me I need to speak to someone else I end conversation right then.
    Now its 2 days before the installation and I still do not have an answer to the original question “what will the difference be in my monthly bill be if I go with the Hopper vs the 3 HD receivers…
    Friday I decide to try one more time because I want to know. I do get someone who understood what I wanted to know and explained it to me and I had the Hopper installed Sat. All this time I had the 250 package, Sat when sat guy left I turn to the Tennis channel and it says I have to buy it, well I go online chat again and explain what the problem is and am informed that I have the 200 package, I have all chats where its says 250 package, they say no problem they will correct it for me and I ask if the price of what I was told was it the same and they said yes, Fine and thank you….
    Today I get a email saying I can go online and look at my bill, so I do and see where I have already paid ,but now I am curious what next months bill is going to be so after looking around I found it $134.99 and I’m thinking what da !!!! I look closer and now I see I have the Americas everything package… I did not order this and was told Saturday that I had the 200 package and they would up grade me to the 250 but now I have the everything package…..
    This explanation I have written is in short form it is really a lot longer story from what you have read… Being a first time buyer I am frustrated beyond belief and every time I tell someone what is going on and why cant I get a answer I hear the same old “We are sorry “ Well sorry is getting old now, is there any on who knows how to do their job correctly at dish. You cannot run a business like this…… Now I have to go online again and try to get this mess straightened out AGAIN!!!!!!!!!!!!!
    Even the last email says programming 200 removed 250 added.....But my account shows Everything package....
  2. satcrazy

    satcrazy Icon

    Mar 15, 2011
    Contact Matt, Ray, or Mary B. here. They are "DIRT" team and maybe they can look up your account and help you.

    Good luck!
  3. Hawgster

    Hawgster Cool Member

    Feb 22, 2012
    Well I called dish and got an explanination about the above and because I havae the 3 months free premium channels she said it was called the everything package and when the 3 months is over it will go back to the 250 package......
    Now check this out I got home today(monday) and the Hopper is DEAD!!!! I know the outlet has power ( i am a electrician by trade). I call tech who installed the system and he says he will have to order a new box and they will ship it to me in about 2 days, and then I can call him to come hook it up...I`m really starting to think I made a Big Mistake.......
  4. lparsons21

    lparsons21 Hall Of Fame DBSTalk Club

    Mar 4, 2006
    Herrin, IL
    Your subscription issue seems to be corrected. And yeah, during the first 3 months if you are on the 250, it shows as the everything pack because it is really what you are getting with the discounts on the Premiums.

    As to the hardware failure, that could happen with D* or E* with no more or less possibility. Couple that with the fact that you are getting the very latest and just released hardware, and you can reasonably expect for there to be issues.

    Although a dead box is really irritating, it happens occasionally with any electronics. And with the current high costs of shipping these days, no one is doing overnight shipping for things like this.
  5. robl45

    robl45 Legend

    Aug 5, 2004
    correct me if I'm wrong, but if the hopper dies, doesn't that mean you now have no tv? for 2 days??
  6. tampa8

    tampa8 Godfather/Supporter

    Mar 30, 2002
    Yes which is why many of us suggest getting two Hoppers as part of the system. It's also why hopefully Dish will eventually allow a VIP receiver on the system.
  7. phrelin

    phrelin Hall Of Fame DBSTalk Club

    Jan 18, 2007
    I admit to having concerns over this.

    I'm sure I've seen another post or two about brand new Hopper's not working, at least one saying the tech grabbed another one off his truck.

    I have to believe in this period of time the installation of Hopper's must be measured in hundreds (or thousands, though that's doubtful). My reaction has been if the new iPad had a hardware failure rate like this there'd be an outcry of massive proportions.

    I must be wrong about this?

    And no overnight shipping???

    This is the disaster I mused about before Hoppers were released. Hawgster is new to satellite TV. We here all knew this release was going to have a bit of a "beta" feel to it. These things should have been available only to existing longer term customers for the first six months if Dish's goal is to expand its loyal customer base.

    As I've said before, Dish should have a number of "new-to-satellite single-parent-homes-with-kids-under-10" as last phase beta testers. When most of those can keep the new equipment running, its ready for release.
  8. Al Fischer

    Al Fischer Mentor

    Mar 26, 2012
    :lol:Maybe they could use some retired seniors that can't spell satulight!

    That would be a final test!
  9. robl45

    robl45 Legend

    Aug 5, 2004
    sorry, thats utterly unacceptable, uverse can get a new box in 24 hours, heck the same day if its early enough. And I was madder than hell that I was without service for 24 hours.
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    I have a similar issue with Verizon Wireless. If I want to upgrade a phone I can get it tomorrow, but if one breaks they send it two day shipping. Wouldn't it make more sense to help current customers without service as quickly as those wanting upgrades?

    But applying that standard to DISH, "next day" installs are not easy to come by and if you can't be home "next day" one might be waiting a while for a new install or upgrade. So the replacement receiver might be considered to be on the same schedule. :(
  11. Hawgster

    Hawgster Cool Member

    Feb 22, 2012
    the receiver was shipped 2nd day air, getting it today. I really thought someone around here would have a box sitting on a truck but I guess not. Hopefully things will go better after the new gets here..Would like to know what went wrong with the box, power supply, fuse, etc, I`m thinking it had to be simple because noting worked, no lights no fan , nothing... Just wondering if the other dead box were doing the same and looking for a pattern then Dh could address the issue to prevent it from happening in the future..Have a great Day everyone..

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