2011 NFL Sunday Ticket Current DTV Customers Best Deal?

Discussion in 'DIRECTV Programming' started by Sim-X, Jul 29, 2011.

  1. Aug 4, 2011 #61 of 294
    fsquid

    fsquid Godfather

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    Aug 30, 2006
    Jacksonville...
    I still have about 10 months left no my 2 year contract and I'm still getting $5 off a month. Should I even try?
     
  2. Aug 4, 2011 #62 of 294
    Richierich

    Richierich Hall Of Fame

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    Peachtree...
    If you don't Ask For Something than how can you get it???
     
  3. Aug 4, 2011 #63 of 294
    dcowboy7

    dcowboy7 Hall Of Fame

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    Hello ?
     
  4. Aug 4, 2011 #64 of 294
    SPG900NY

    SPG900NY AllStar

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    Seriously. How many grammatical errors can you have in one article? Yipes.
     
  5. Aug 4, 2011 #65 of 294
    gordo80

    gordo80 AllStar

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    Apr 23, 2008
    I have 11 months remaining. I got a credit of 20 X 6 and free to go. Just try worse case scenario they will tell you no. They told me no the first time and try the second time and they told me yes.
     
  6. Aug 4, 2011 #66 of 294
    MarkMac

    MarkMac AllStar

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    Sep 4, 2006
    I just posted this in the other NFL Ticket thread, but in case you're not reading there:

    I just made my attempt to reduce price of the NFL Ticket. I called, said "cancel" twice at the prompt, and got a retention rep. I told her I was calling to see what I could do about reducing my monthly bill. I also told her that I needed to cancel the Ticket since I was focusing on reducing monthly expenses. She offered me $10 off for 12 months toward my "regular" monthly bill. I told her that would be great.

    She then offered me $20 off for 6 months on the Sunday Ticket. I told her that the Ticket was still too expensive. She asked me if I enjoyed the Ticket, and I told her I loved it, but I had to focus on reducing monthly expenses. She put me on hold while she looked for other offers, and she came back to ask me if I would continue with the Ticket if she could give me the Ticket for free. I told her "YES!".

    So, all in all, 10 minutes on the phone got me Free NFL Ticket, and $10/mo off for the next 12 months.

    Other details-I have been a customer since 2000, have had NFL Ticket since 2000, Total Choice, HD service (free for another 15 months), whole home dvr, protection plan, 3 receivers, and auto bill pay.
     
  7. Aug 4, 2011 #67 of 294
    dbronstein

    dbronstein Hall Of Fame

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    No, the way to treat your loyal customers is to give them the best deal without making them call and go through this BS every year.
     
  8. Aug 4, 2011 #68 of 294
    bixler

    bixler Hall Of Fame

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    That's not how you keep the shareholders happy........why reduce your revenue if you don't have to? If people take the time to call and request a discount then they'll get a discount but why just cut the cost for everyone?

    $$$$$$$$$$$$$$$

    Direct TV is a FOR PROFIT company.
     
  9. Aug 4, 2011 #69 of 294
    Wayne Kjelsrud

    Wayne Kjelsrud Cool Member

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    May 17, 2008
    This is deal I just got $120.00 off S/T and $5.00 off all my premiums & sports pack for 6 months and HD extra pack for 6 months free so that is around $8.00 a month for Sunday Ticket. Just told the lady that I had been a what is now the premier package sub from 1997 and always payed my bill on time she looked it up and gave me all those dicounts. After I got off the phone with her I checked my account online and the discounts were there. And this was in the evening not day time.
     
  10. Aug 5, 2011 #70 of 294
    kikkenit2

    kikkenit2 Icon

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    Oct 25, 2006
    Last year directv gave me $180 and red zone channel to not have the full ticket. Well I don't like that channel so this year I got the full ticket for almost free. To break up this fight the red zone channel shut down every week about 1/2 way through the fourth quarter. If they had close games still going they would hang almost to the end of all games but rare. They never shut down until fourth quarter of late games. Proof I watched is Andrew S. has elephant ears and they show every freakin field goal on that channel.
     
  11. Aug 5, 2011 #71 of 294
    gs9337

    gs9337 Cool Member

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    Jan 14, 2008
    Called retention about sunday ticket just looking for anything they might throw my way got 15 dollars off for 24 months, showtime free for a year free sunday ticket mobile and 2 remotes will take it
     
  12. Aug 5, 2011 #72 of 294
    ctauber

    ctauber Mentor

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    Jul 26, 2004
    I must have lost my touch. After getting the cost reduced significantly each of the last 5-6 years, we failed to reach an agreement today.

    Their first offer was $10/mo for 6 mos. Nope.

    Second offer was $10/mo for 12 mos. Uh uh.

    Third offer was $10/mo for 12 mos plus one time $50 credit. Not good enough.

    There was no fourth offer. The csr pleasantly canceled ST for me and notated on the account that I was displeased with the new customer offer.

    For the record- DTV & ST customer since 1997. 3 HD-DVR's, whole house setup, Total Choice, auto-pay.

    EDIT-

    Called back and said cancel service at voice prompt. Was sent to retention dept.

    After a few offers I settled on NFL ST for $159. plus $15 off bill for 24 months.
     
  13. Aug 5, 2011 #73 of 294
    joshjr

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    I am glad to hear that you were able to get a deal done. Enjoy ST this year and thanks for sharing your experience.
     
  14. Aug 5, 2011 #74 of 294
    ctauber

    ctauber Mentor

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    Jul 26, 2004
    If only I could have negotiated for an NFL caliber qb. :)
     
  15. Aug 5, 2011 #75 of 294
    PCHDTV

    PCHDTV Mentor

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    Sep 24, 2007
    I went easy on them and just took the (6)x$20 credit.
     
  16. Aug 5, 2011 #76 of 294
    gpadgett

    gpadgett Cool Member

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    Feb 25, 2009
    Following the advice in this forum, I said "cancel" twice at the appropriate voice prompts. Once in CSR, I simply said I could no longer afford the full price of Sunday Ticket and would need to reduce or perhaps eliminate the expense.

    The CSR started the spiel about the "value" of the additional services in ST. After listening, I told him that I never questioned the value, but rather the affordability of the service. I even said I would regret losing the service but I needed to lower my monthly DTV costs.

    His first offer was to cancel the ST to go so that I could save $50. I said I hardly used the service but that those total savings were inadequate.

    After looking at all my "services" he offered: $20 off ST (that is the standard offer), $10 off Sports Pak for 6 months, and $10 off my HD service for 6 months (which is bundled in my Choice Xtra pak.) In other words, a reduction from $53.99 to $13.99 for ST. And "since I had been such a loyal customer" I could keep ST to Go for free this year (I am willing to bet they will make that offer to anyone!)

    I hate doing this (it makes my head swim while I am in the conversation) but I was greatly aided by these threads because I better understood how an "offer" would be constructed. I accepted the offer.

    If you are wondering why DTV is doing this. Two reasons: 1- the vast majority of subscribers wouldn't even think of picking up the phone and negotiating a reduction in their package rates and 2- they want to keep us as an "auto renew" subscriber in the hopes that we will return to full market price in future seasons.

    Thanks to all posting here, it has been very helpful. I encourage you to give it a try this year to reduce costs. They seem to have every incentive to do it this year and at this time.
     
  17. Aug 5, 2011 #77 of 294
    Richierich

    Richierich Hall Of Fame

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    Well, if you look at the Cost of Churn (customers leaving to go to another Service such as Comcrap, AT&T, etc.) then why not let your loyal customers have a Pricing Break just like your Incentives to Induce New Customers to Subscribe to Directv and since all they have to do is flip a switch and there is no labor associated with giving you NFL Sunday Ticket so it is not really Costing them anything but keeping you around for awhile.
     
  18. Aug 5, 2011 #78 of 294
    bixler

    bixler Hall Of Fame

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    Exactly....for the number of loyal customers calling in to request a price break they aren't really losing much revenue because that loyal customer call in percentage has to be so small compared to the total Sunday Ticket subscriber base.

    Just a conservative estimate would be 15% of their US customer base subscribing to Sunday Ticket so 2,925,000 out of 19,500,000. Probably 2/10 of 1 percent are calling in for a price break, 5,000 out of those 2,925,000.

    So they charge:

    5,000 *$100 for the season = $500,000
    2,920,000 *$335 for the season = $978,200,000

    Yeah, they are losing $1,175,000 of revenue by cutting 5,000 loyal customers a break but that's small potatoes compared to $978M they are getting from the other 99.98% that don't call in for a deal.

    With all that said, they'd be crazy to cut the price across the board. The market sets the price and if 99.98% are paying $335 why would they cut the price to say $300 and stop all discounts across the board. The 5,000 that are calling for deals would probably stop paying all together because they could get their discount, poof there goes their $500,000 and then remaining pot goes from $978M to $876M. Giving up more than 10% of your revenue, my friends, is not how you run a business and keep shareholders happy.

    And if the Sunday Ticket base is greater than the 15% total I used above.....:eek2::eek2::eek2:
     
  19. Aug 5, 2011 #79 of 294
    liltalkm

    liltalkm Mentor

    37
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    Jan 2, 2007
    I just got the package for FREE!!

    Since I just had an upgrade performed in the past 30 days which required me to renew my contract for 2 more years, I did the following.

    Called DirecTV, said cancel twice. Spoke to CSR and said, "I was viewing my account online and I noticed that my Sunday Ticket said it was $0. Am I getting the free Sunday Ticket promotion since I just renewed my contract for 2 years?". CSR replied "That offer is only for new subscribers and movers. It currently shows $0 because it has not billed yet.", to which I replied, "Movers get it too, but not clients that have just renewed their contract for 2 more years?" Of course I was as polite as can be in my exchange with the CSR as she was more than helpful and polite with me.

    CSR then said she wanted to take a look at my account. She then took notice that I have been a subscriber for a long time (1995 to be exact) and asked if I could be placed on hold for a few minutes which I had no problem with.

    When she returned to the line, she said "I have good news for you since you are a long time subscriber. As a one time offer, we are going to give you the NFL package for free, but you will still have to pay for the NFL to go package." Which I have no problems with and do use that service.

    I then told them "you guys are the best, I was only calling to verify I was already getting it for free. Thank you for your help! Have a great day!"

    [​IMG]

    I just logged into my account again and I see this under my recent activity...


    Date Access Card Description Price Tax
    08/05/2011 XXXXXXXX**** NFL SUNDAY TICKET 2011 - Charge $0.00 $0.00
    08/05/2011 XXXXXXXX**** NFL SUNDAY TICKET 2011 - Charge $0.00 $0.00


    Sweet!
     
  20. Aug 5, 2011 #80 of 294
    eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    I just called, said "cancel" and got a CSR, but had to be transferred 2 more times to get to someone who could give me discounts. Each CSR that I talked to just told me they weren't authorized to give me discounts/credits, but they would transfer me. I was very nice, and said that as a 12 year customer with Premier and ST, the ads for new customers getting ST for free weren't sitting well with me. I was offered $45 in credits per month for 6 months, bringing the ST cost down to a net of $8.99/month, or a total of $53.94 for ST this year. They never mentioned ST To Go, and I didn't either, because I didn't have it last year and don't really think I would use it this year. Overall, I'm pretty happy. Thanks to everyone for posting their stories.
     

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