I got customer retention pretty quickly. I currently have $33 in discounts on my bill with $10 of those expiring in 2 weeks. Also have Showtime for 3 months free. I have Total Choice, 3 DVR's, and whole home. 1st offer: Since I had Sunday Ticket from 2003 through 2007, she would give me Premiere for $89 first 3 months and then up to $115 after that. Sunday Ticket thrown in for free. 2nd and final offer: $157 for Sunday Ticket ($39.99 a month). Said she couldn't do any better because of the $33 in discounts and the free 3 months of Showtime. Sounded to be from another country. Couldn't tell as there was no delay on the phone or her typing in the background as I asked questions. I decided to call back tomorrow and try for Sunday Ticket for free. Can't afford to spend an extra $40 a month right now for a bunch of channels I won't watch! I only want football!!!