2016 - 2017 NHL Center Ice Pricing

Was looking forward to watching Hockey Day in Canada.

But, nooooooo....

Anyone else getting a "not subscribed" screen on 769 and 769-1.

 

Called and waited 12 minutes to get a rep.

Talked with a representative who had no clue what I was talking about.
She did her routine CSR stuff of verifying my account, then realized she could not help.

Sent me to a "tech person" who had even less of a clue of what I was describing.

I love DirecTV, but it is really bad when the customer knows more about the problem then the rep.

I told both of them it was a nationwide problem, and that 770 and 770-1 were working properly for the upcoming Blues - Sabres game.
Instead, I kept getting the "reboot your receiver" and "check your other receiver" gibberish.

She said the first programming she saw for today on 769 and 769-1 is the Jets - Habs game at 2:00 eastern.

Then, she asked me to look at the online Guide, as hers did not have "Celebrating the Game" in the noon to 2 eastern window.
I logged in and it shows up on mine!

This whole thing would just take a simple phone call to the engineering center in charge of lighting up and monitoring channels. But, no.

The phone call is currently 42 minutes long and they just refreshed my receiver.

A few minutes later, finally, she said she would escalate to an engineer and they'll call me back.

How hard can it be to light up a channel ? ? ?

 

Channel live as of 1:47 Eastern, only missed 107 of the 120 minutes.

 

After 45 fruitless minutes on the phone, I received an email from them at 10:06 AM Pacific time:

Subject: Escalation has been submitted

At 11:12 Pacific, 12 minutes after "Celebrating the Game" was over, I received another email:

Subject: Escalation has been closed

You can't make this stuff up ! ! !

 

1:55 Pacific, in the middle of a neat feature on the history of Kenora, Ontario....

The dreaded "not subscribed" screen returns.

How clueless can these engineers be?

Is this a licensing issue where we never should have gotten today's non-hockey programming?
If so, putting it in the Guide was a cruel trick.
Maybe KyL416 knows.

 

More stupidity.

The SD channel, 769, is still lit up ! ! !