I've called a few times and gotten pretty much shot down...until yesterday. Last time I called I got an offer of half off ST but no deal on Max. Asked them to note the account and I would think about it. Called yesterday and was offered pretty much the same thing so I told the rep if they'd give me half off Max I was in. Came back and gave me a one time $180 credit and through in 3 months of the Sports Pack and 4 months of Showtime. Given that I'm still under contract from moving last year I was happy with it. Next year I'll be out of contract and have a bit more leverage.