2017 Sunday Ticket Pricing

Discussion in 'DIRECTV Programming' started by codespy, Feb 22, 2017.

  1. Jul 9, 2017 #41 of 411
    SteelersFan

    SteelersFan AllStar

    118
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    Nov 4, 2006
    Are you guys sure you're not just paying for the "max" portion of the Sunday ticket for the $99? The reason I ask is I started this discount process 2.5 months ago and between going back and forth between AT&T and DirecTV it was nothing short of a mess.

    Back in late May, I was originally quoted $24.99 in 8 payments for the ST and $16.00 in 6 payments for the MAX ($295.92). In exchange for that I was supposed to get $50 a month for 12 months. Heck of a deal for being a longtime customer. I wanted to receive confirmation of these numbers with DirecTV and AT&T because the $50 credit wasn't immediately showing up on my account after the conversations. I was told that the credit wouldn't show up until my bill posted which was about 3 weeks away. I thought this was crazy. Surely someone could at least confirm the discount I was quoted? Needless to say, after going back back and forth between the two companies, several denials of the deal I was quoted (even though I took down names), several calls, and at least 3 hours of talk time, nobody at either company knew what the other was doing.

    When my first bill did arrive, it read:
    NFL Sunday Ticket Max 2017 $62.99;
    NFL Sunday Ticket 2017 Special Renewal Discount 8-Pay $24.99; and
    NFL Sunday Ticket Max Upgrade Regular Season 6-Pay $16.00.

    It was obvious to me that I was being charged twice for the NFLST. Plus, as you can see, there's the reference to the $16 mentioned in this forum. After again several calls to both AT&T and DirecTV (you never know who you're going to get when you ask for Customer Retention or Customer Loyalty), I finally got them to give me a credit for the $62.99 incorrect charge and $40 off for the next 12 mos. (the $50 off was apparently off the table). When my next bill arrived it read as follows:

    NFL Sunday Ticket 2017 Special Renewal Discount 8-Pay $24.99; and
    NFL Sunday Ticket Max Upgrade Regular Season 6-Pay $16.00.

    I also had a credit for $62.99 and one for $40. I'll see this next month whether that $40 credit continues. I was assured it would. The lesson of this story is that I'm not sure it's worth it anymore to play the Customer Retention roulette game. I spent way too much time on the phone talking with various people who just didn't know what they were talking about (and I'm not referring to discounts, but more to mere operations of the companies). At one point they were supposed to conduct an investigation into my account (i.e., listening to the taped conversations) to verify the $50 off for 12 month discount. I'm not sure what transpired from that "investigation" as I never heard back from anyone. At that point after all of the time I was on the phone I was happy with the $40 for 12 months credit anyway.

    Like a lot of you, I've called them around this time every year for the past 17+ years and this is the first year that it has been this frustrating. It used to be a question of whether we could get the best deal. Now it becomes a question of whether the deal we get will be materialized on our bill. Good luck to you guys. Perhaps you'll have better luck on your first time than I did.
     
  2. Jul 9, 2017 #42 of 411
    jw_rally

    jw_rally Active Member

    255
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    Jul 28, 2014
    Ohio
    I got NFL Sunday Ticket Max (Regular ST + Max) for a TOTAL of $99.96.

    My bill reads:
    NFL Sunday Ticket Max 2017 (1 of 4) $24.99.
     
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  3. Jul 9, 2017 #43 of 411
    VaJim

    VaJim Godfather

    733
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    Jul 26, 2006
    Virginia...
    I made my 2nd call tonight at 1-800-824-9081. There's some mention of a PIN..??
    At the prompt I said 'Loyalty Dept. Ended up with a near jerk. His offer was only $10.00 off per month on ST. When I told him NO, he then proceeded to remove the ST renewal from my account (been here since 2003). I said I never heard of that and in the past if I didn't accept the offer it was like the phone call never happened.

    I then called back and this time at the prompt I said 'Cancel'. I actually had another question about my contract date which continues not to show in their system. I know better and nothing in their system has changed. I then asked about a offer or discount on the ST. Was then offered the $99 for STMAX, which I accepted in one payment.
    Bottom line...the word cancel may still be applicable. I never said I was going to cancel my service, but the rep did verify that the previous near jerk did remove the ST from my account. Maybe that's part of the reason I got the deal. Also,...the 'Cancel' rep was the only person that thanked me for being with DTV for 14 years.
     
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  4. Jul 10, 2017 #44 of 411
    AZ.

    AZ. Legend

    355
    56
    Mar 27, 2011
    I have called twice and been offered the season ticket for $99 as well....The first time they said because I dont do auto renwel, for some reason it can not be processed. Call back in a month...
    On Friday called got a very friendly person, and told him what happened, said no problem he could get me the same $99 offer...
    So as I was watching a baseball game(MLB season ticket) it gets shut off, and I get charged $377 via email update for the NFL package....

    So to this day, it took 5 hours to get my baseball back, got mt $377 refund, but dont have NFL season ticket...
    I really dont feel like calling and going through this whole mess again!
    I cant imagine what in the world they are doing on there end?!
     
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  5. Jul 10, 2017 #45 of 411
    DukeBlue

    DukeBlue New Member

    23
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    Dec 17, 2006
    I started a chat tonight on Directv to ask for the STMAX deal and discounts on my account. The agent wasn't able to give me any discounts on my account but did give me the STMAX deal. I haven't had Sunday ticket for a couple of years so I didn't have the auto renew on my account.

    This is the deal I got, same as everyone else. 2017 NFL SUNDAY TICKET MAX - Sports Loyalty Discount 4 Pay ($24.99)
     
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  6. Jul 11, 2017 #46 of 411
    MikeJW

    MikeJW Mentor

    48
    6
    Aug 17, 2006
    thanks for the tips and advice for calling in. i made my annual call just now and feel i did very well. ive been with directv for 19 years, which the gentleman thanked me for right away. i received the full sunday ticket max package for $99.00 and he then issued a one time credit of $100.00 so really i got sunday ticket max for free this year. also, i received $20.00 off my bill for the next 12 months and free Showtime for the next 4 months (i dont have to call to cancel it). Good luck to everyone in your calls. I do feel being a longtime customer helped me in getting the deal i got.
     
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  7. Jul 11, 2017 #47 of 411
    trh

    trh This Space for Sale

    7,466
    746
    Nov 2, 2007
    NE FL
    Great deal.
     
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  8. Jul 12, 2017 #48 of 411
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

    2,274
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    Mar 29, 2006
    Seasonal
    That is a great deal! I'd be sure to monitor your Showtime at the end of your 4 month trial. I've gotten screwed before when they said I didn't need to call to cancel the promotion.......
     
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  9. Jul 13, 2017 #49 of 411
    lilstone87

    lilstone87 AllStar

    133
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    Jul 13, 2010
    Well i did a chat with them twice tuesday, first time earlier in the day. Which i was honest, and told the person i chatted with, i couldn't afford ST at its regular price. So i asked if any deals were available to me being a long time customer in good standing with them.

    So the rep asked me to give him a minute, after few minutes came back with the $99.96 deal as a one time payment. Which was nice. I then asked if possible to make it in payments, after couple minutes. Came back mentioning $44.99 for 6 months. Which i said is more then double the first deal. I'd rather do the one time payment, then the rep said i should probably just hold off till closer to the season. So i asked the rep to remove the auto renewal of ST. Because i didn't want to start being charge full price next month, then if i got a deal after have them crediting me back. So rep removed it, and that chat session was over.

    So later that night i decided to try chat one more time to see about ST once again. The rep once again mentioned the $99.96 deal, and i think even mentioned the 4 payment option. Which i elected to accept, 4 payments of $24.99, $99.96 total. I would like to mention in doing so it did require me agree to keep service with them for a year, with at least a basic package. Or there would be a ETF of i think $10 per month, so 12 months equal $120.

    Ultimately not a big deal. Even breaking the entire deal, and cost of ST Max would be $220 total. Still half the cost of ST Max at regular price. So honestly getting ST Max for $100 is good deal, that i was more then happy to accept.

    I have there top tv package, receiving discounts from last year. Which end soon, so i will be talking with them soon again, to maybe save a bit on my overall tv service. As regular services without any kind of discount is pretty high monthly.
     
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  10. Jul 13, 2017 #50 of 411
    Microphone

    Microphone AllStar

    274
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    Jan 30, 2007
    Massachusetts
    Lilstone,
    Your luck in chat was remarkably good. I find a good old fashion phone call always yields more, but I'm glad you're happy with your deal.
     
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  11. Jul 13, 2017 #51 of 411
    golfnut-n-nh

    golfnut-n-nh Legend

    197
    4
    Mar 26, 2007
    One phone call. 4 payments of $24.99. Easy peasy!!!
     
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  12. Jul 13, 2017 #52 of 411
    Rob37

    Rob37 Well-Known Member

    1,040
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    Jul 10, 2013
    They need to start offering single team subscriptions for much less than the full price of the package. I am not going to order NFL Sunday Ticket Anymore unless they start offering this.
     
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  13. Jul 13, 2017 #53 of 411
    lilstone87

    lilstone87 AllStar

    133
    13
    Jul 13, 2010
    Well i have honestly had pretty good dealings when using chat. This time was solely about ST Max, which like i said no one can really complain about paying $100 for it. Honestly i feel anyone offered that deal, and if it includes being able to divide it up into four $25 payments, you would be stupid to decline it.

    I didn't mention about any other deals/discounts. As I'm still on some, which are already applied to my bill due at beginning of august. I think this is the last month of most of them though. So i will likely contact them again next month sometime. I might try chat again first, then call in if needed. I just rather use chat then talk on the phone if possible.
     
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  14. Jul 13, 2017 #54 of 411
    lilstone87

    lilstone87 AllStar

    133
    13
    Jul 13, 2010
    So you're not willing to pay $100 for entire season if offered to you? That's not a bad deal at all... get all games that aren't locally televised, plus redzone channel, and even use mobile app if needed. To pay $100, and do all that in the comfort of my own home is damn worth it imho.
     
  15. Jul 13, 2017 #55 of 411
    bixler

    bixler Hall Of Fame

    1,283
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    Oct 14, 2008
    PA
    Just got this deal via chat as well. Thank you for posting the specifics.
     
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  16. Jul 13, 2017 #56 of 411
    jw_rally

    jw_rally Active Member

    255
    100
    Jul 28, 2014
    Ohio
    Absolutely, sign me up for this too. Oh wait, I already did. $99.96 - SOLD!
     
  17. Jul 13, 2017 #57 of 411
    Mahogany Rush

    Mahogany Rush Member

    35
    10
    Apr 16, 2015
    San Diego,...
    In the past, there have been 2 different ST packages.
    1. NFL Sunday Ticket
    2. NFL Sunday Ticket Max

    Reading this thread is confusing to me as to what you are really getting for $99. Last year I did this deal because I was offered NFLST for free, which I took, but I wanted to have the Max as well. They could not give me the Max (addition), so I gladly added it to my free NFLST for 4 payments totalling $99. Wasn't trying to be greedy, just figured I would ask.

    So, those of you getting the Max for $99 are you absolutely sure that "includes" the base package of NFLST for free?
     
  18. Jul 13, 2017 #58 of 411
    lilstone87

    lilstone87 AllStar

    133
    13
    Jul 13, 2010
    At the end of my chat tuesday when i had to agree to 1 year. In the info the chat rep posted to me, which i read first. It mentioned NFL ST free, and the language i read suggested i was simply paying a total of $99.96 for NFL ST Max.
     
  19. Jul 13, 2017 #59 of 411
    jw_rally

    jw_rally Active Member

    255
    100
    Jul 28, 2014
    Ohio
    Yes, and I did not have to commit to another year of service. I confirmed that when I received the offer.

    Here is part of the email I received confirming the offer:
    You have selected NFL SUNDAY TICKET MAX 2017 for the 2017 season at $99.96. NFL Sunday Ticket Max will automatically renew each season at the price then in effect (currently $377.94). You will be billed beginning on the date listed in the renewal reminder you will receive. You can cancel by calling us your subscription by calling us any time before the regular season starts and receive a refund of any amounts charged. No refunds will be given after the season starts.

    Here is how my most recent bill reads for the ST portion. No ST charge other than this.
    NFL Sunday Ticket Max 2017 (1 of 4) $24.99.
     
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  20. Jul 13, 2017 #60 of 411
    Mahogany Rush

    Mahogany Rush Member

    35
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    Apr 16, 2015
    San Diego,...
    Perfect. That's what I hope everyone gets.
     
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