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2yr contract

Discussion in 'DIRECTV General Discussion' started by erict, Nov 30, 2010.

  1. erict

    erict Legend

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    Jan 29, 2008
    I can't remember if replacing a receiver with the protection plan triggers a two year contract. I am out of contract right now.
     
  2. TBlazer07

    TBlazer07 Grumpy Grampy

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    Feb 5, 2009
    No it does not but that doesn't mean it couldn't get screwed up.
     
  3. matt

    matt New Member

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    Jan 11, 2010
    PP or not a replacement receiver does not start/extend a contract.

    Now like TBlazer is referring to: "accidents" happen

    Instead of doing I believe what they call an ERP for replacement, they simply lease you a new receiver at no cost. Once activated, for a minute or two you actually have 2 receivers active. They deactivate the old one and you send it back. On your end, it looks like a replacement and on their end it was a new lease and an old return. You "accidentally" have a 2 year commitment now.

    They have tried to pull it off before and I wouldn't put it past them to do it again.
     
  4. bigmike200587

    bigmike200587 Mentor

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    Oct 24, 2009
    Thats not what happens at all. When an ERP is done a leased (normally refurb) reciever is sent out. It is just a system issue when the contract is added. If you call to cancel the services it is looked into and the contract is void. We don't give you a free upgrade just to get you in a contract it's a system issue that for the most part has been resolved. It happend alot about 1 year ago but not so much anymore. Although it does still happen on occasion
     
  5. matt

    matt New Member

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    Jan 11, 2010
    "oops" :lol:
     
  6. oldengineer

    oldengineer Godfather

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    I had my contract "accidentally" extended for 2 years after replacing a defective receiver. It took about 5 calls, 4 e-mails, and over a month to finally resolve it.
     
  7. Dec 1, 2010 #7 of 15
    Jon J

    Jon J Grouch Extrordinaire

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    FYP because it probably will.
     
  8. Dec 1, 2010 #8 of 15
    The Merg

    The Merg 1*

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    The one exception is if you have an owned receiver and do not have the PP. The replacement will be a lease and you will get a new commitment, along with possibly having to pay an up-front lease fee for the replacement as well.

    It's kinda looked at that you own something and it broke and since you don't have insurance/warranty you are out of luck. Oh, if you want we can lease you a new receiver to replace that broken one... :)

    - Merg
     
  9. Dec 2, 2010 #9 of 15
    johns70

    johns70 Legend

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    May 2, 2010
    Not really. Many people have reported calling in to get a dead owned receiver replaced with a leased receiver and not having their contract extended.

    It's kinda looked at that you are a DIRECTV customer with a bad receiver and DIRECTV wants to replace your bad receiver to make you happy and keep you as a customer.

    - johns70
     
  10. The Merg

    The Merg 1*

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    Northern VA
    If you replace an owned defective receiver with a leased recevier and do not have the PP, you will get a new commitment at this point.

    - Merg
     
  11. loudo

    loudo Well-Known Member

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    Central Maine
    It would be nice if DirecTV would post the remaining time of your contract, if you have one, on your account page of the web site. They used to do it, but stopped some time ago. They put everything else about your account, on that page. I think the only way you can find out is to call them, and ask.
     
  12. johns70

    johns70 Legend

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    May 2, 2010
    Doubt it. You get a new commitment to add any new equipment to your account like adding a new box for your kids bedroom, or newly remodeled basement. They are in the business of making people happy. They won't replace a bad unit and add a 2 year commitment. Go ahead and quote me the DIRECTV policy if you want, but when a person calls in with a bad owned received most of the time they don't get locked into a 2 year commitment just for getting a replacement box.

    - The johns70
     
  13. The Merg

    The Merg 1*

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    Northern VA
    DirecTV changed their policy (either early this year or late last year and at that only slightly).

    Since an owned receiver is not DirecTV's, a new one will be a lease. A replacement of the owned receiver is not looked at as a replacement in the eyes of DirecTV. The subscriber is deactivating the owned receiver and activating a new leased receiver. Since it is a new leased receiver, there is a 2 year commitment. The new policy is actually that the subscriber would also have to pay the up-front lease fee for the receiver as well as opposed to just a shipping & handling fee, but it seems that most people get that reduced or waived, but they still have a new 2 year commitment.

    This is if the subscriber does not have the PP. With the PP, the replacement receiver is still owned and there is not commitment extension.

    Here is a link to the policy...

    http://www.dbstalk.com/showthread.php?p=1451607#post1451607

    The e-mail was from a senior CSR at DirecTV who does know that they are talking about. As stated, the only change from the e-mail is that an owned receiver replaced without the PP requires the up-front lease fee now as opposed to just a shipping and handling fee.

    - Merg
     
  14. RDH416

    RDH416 Legend

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    Oct 24, 2007
    Since moving from owned to leased equipment, we've had to replace 3 leased units due to malfunctions, all under the protection plan. Our commitment was "accidentally" extended 3 out of 3 times. This is even though we had the installers each time specifically communicate the proper information to D* and were told each time that the proper info had been entered and that no extensions would occur. Subsequent calls to D* always found that 2 year extensions had been added; creating numerous debates with them to get their records corrected. D*'s performance with our account can hardly be called "accidental".
     
  15. matt

    matt New Member

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    Jan 11, 2010
    ;)
     

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