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3 DVRS. 1 works fine, the other 2 only get one tuner signal.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mfreeman73, Jan 5, 2011.

  1. Jan 5, 2011 #1 of 31
    mfreeman73

    mfreeman73 Cool Member

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    Setup: 3 DVRS (HR22,23,24). Have Whole-Home DVR service.

    I received a third DVR yesterday (HR24) to replace an HD Receiver. So, now I have three DVRs all using Whole-Home DVR Service.

    On the HR24, I get signals to both tuners and it works just fine. But, now my other two DVRs only get a signal on Tuner 2. I've tried resetting them and now they're stuck because they don't see a signal on Tuner 1, although, the new HR24 gets a signal on Tuner 1 just fine.

    The HR22 and 23 both have DECAs on them and everything was working fine until I added the HR24. None of the cabling to the HR22 and 23 was changed. The only difference is that the HR24 was added.

    Any ideas what could be causing this problem? I have a service call, but they can't get here for a couple of days and if it's a simple fix I'd rather just fix it myself.
     
  2. Jan 5, 2011 #2 of 31
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    My thought is first to ask what kind of dish and multiswitch you have. Also I would ask if you have accidentally added a DECA to the HR24 as it does not need one. I would also ask if removing the HR24 and resetting the other two fixes things. If so I would check the satellite setup on the HR24.
     
  3. Jan 5, 2011 #3 of 31
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    START with powering down the SWiM by pulling the cord on the PI.
    While waiting, shut down all receivers and pull their cords too.

    Power the SWiM, let it sit for a couple of mins, while you go to a receiver and plug it in.
    Let it boot completely.
    Move to another receiver and plug it in.
    repeat waiting and plugging until all are back up.
    Check status on all.

    "Normally" these steps aren't needed.
     
  4. Jan 5, 2011 #4 of 31
    mfreeman73

    mfreeman73 Cool Member

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    Not sure what kind of dish I have or what kind of multiswitch. How do I check that? I do know that I only need one line to each dvr and the guy who installed the whole-home stuff changed something on the dish. The line coming down from the dish (which is on the roof) goes into a 8-way splitter. There are three lines coming out of that, one to each DVR. The PI is attached to the line going to the living room.

    Here are the various tests I just performed. With each test, I unplugged everything, including the PI, for a few minutes and then started up the PI for a few minutes before plugging everything in.

    Test1: Unplugged everything, plugged back in, same problem. HR22 has both tuners, HR22,23 have one each.

    Test2: Switched the HR22 and 24 just to see if it was a cabling issue. Nope, HR24 still has both tuners, and HR22 only one.

    Test3: Unplugged everything and only hooked the HR22 back up. Still only one tuner.

    Test4: Put everything back where i started. Now my HR24 has no signals, but the HR22 and 23 have both tuners.

    So, it's almost like I'm only allowed four tuners and it's random who could get them. It started out that the HR24 had 2 and the others had 1 each. Now the HR24 has none and the others have 2 each.

    So, anymore ideas would be great. I'm still stumped as to what could be causing the problem. I figured it was the HR24 screwing it up, but when I took it completely out and went with my original DVRs I'm still having issues.
     
  5. Jan 5, 2011 #5 of 31
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    It sounds like you have an SL3S or SL5S dish, which should give you what you need, but you're right. That does sound like you only have four available tuners. Perhaps go into satellite setup on the HR22 and the HR24 and make sure they are both set up properly. Tell us what kind of dish the HR22 thinks you have, that could be helpful.
     
  6. Jan 5, 2011 #6 of 31
    mfreeman73

    mfreeman73 Cool Member

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    May 3, 2006
    All three DVRs say I have a Slimline 5S dish and they're all set to dual tuners. Just checked everything again. HR22,23 have both tuners, HR24 still has no signal. Says it doesn't see the satellite, although, I know it's all hooked up correctly.
     
  7. Jan 5, 2011 #7 of 31
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Do you have exclusive use of this dish?
    You're only getting half of the SWiM, so could this be also feeding other units?
    If this is "all yours", then you seem to have a defective SWiM.
    Another thing to look at on the working receiver:
    Go into the setup menu and SAT. Then look at the signal levels and use the +/- to change to the SWM screen.
    Please post the numbers and levels you see there, here.
     
  8. Jan 5, 2011 #8 of 31
    chevyguy559

    chevyguy559 Fresno State Bulldog!

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    Are the 3 DVR's your only receivers or do you have any non-DVR receivers as well? :confused:
     
  9. Jan 5, 2011 #9 of 31
    mfreeman73

    mfreeman73 Cool Member

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    The dish is all mine and there are only 3 cables coming out of the splitter, each going to my three DVRs.

    The HR24 seems to be working now. Here's the breakdown on signal strengths. If I got a signal, but it was low, I put the percentage. If I'm only getting the signal on one tuner, I put which tuner it is. If I wasn't given the option of that particular satellite, I put N/A.

    | HR22 | HR23 | HR24
    -------------------------------------
    101 | Yes | Yes | No
    -------------------------------------
    110 | Yes | Yes | 2
    -------------------------------------
    119 | N/A | Yes | Yes
    -------------------------------------
    99(c) | N/A | Yes | Yes
    -------------------------------------
    99(s) | No | No | No
    -------------------------------------
    103(s) | No | No | No
    -------------------------------------
    103(ca) | No | 60% | Yes
    -------------------------------------
    103(cb) | No | 50% | Yes
    -------------------------------------
    SWM | Yes | Yes | Yes
     
  10. mfreeman73

    mfreeman73 Cool Member

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    May 3, 2006
    I only have the 3 DVRs. That's the only things hooked to my satellite.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I was looking for the SWM channels, which have 9.
    What you've listed doesn't give the same info.
     
  12. mfreeman73

    mfreeman73 Cool Member

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    May 3, 2006
    Ok, I think this is what you're looking for:

    HR22: 82, 0, 0, 95, 95, 95, 91, 87, 86
    HR23: 77, 0, 0, 88, 0, 94, 88, 85, 84
    HR24: 100, 0, 0, 96, 0, 99, 100, 97, 97
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    YES this is the right page.

    [table]| guide | | | | | | | |
    HR22| 82 | 0 | 0 | 95 | 95 | 95 | 91 |87 | 86
    HR23| 77 | 0 | 0 | 88 | 0 | 94 | 88 | 85 | 84
    HR24| 100 | 0 | 0 | 96 | 0 | 99 | 100 | 97 | 97[/table]

    Now what these mean: the zeros are the "other" tuners in use [other receivers than the one testing]
    You should have no zeros when ALL receivers are on this screen, then you should see a zero or 2 show up as you move a receiver out of this screen and back to "normal" function.

    with only 3 DVRs on this SWiM, you should always have three that never have zeros, and then two more because you're using a DVR to look at this screen.

    How long are your coax? I ask because a 95% has been/is my lowest here.
     
  14. mfreeman73

    mfreeman73 Cool Member

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    I put all three DVRs on that same page at the same time. Here is what I got:

    HR22: 82, 74, 0, 95, 95, 95, 91, 87, 86
    HR23: 77, 0, 0, 95, 92, 95, 88, 85, 85
    HR24: 100, 0, 0, 100, 100, 100, 100, 97, 97

    As far as cable lengths, the ones going to the HR22 & 23 are about 50'. The one going to the HR24 is a bit over 100', which is odd since it seems to have the best signal.

    I tried to tape two things at a time on the HR22 and 23 (which means four things at one time) just to test the two tuners on each. With both DVRs, one program taped fine the other didn't. The one that didn't looked very blocky and stuttered, which seems to be signal loss.

    It's almost like I'm not able to pull a good signal from my dish, or at least good enough to run six tuners at a time. I'm not sure why this would be. I know it's on an 8-way splitter that comes from the dish, but even that shouldn't cause that much signal loss.

    So, not sure what to do. I'm just worried the guy coming out Friday won't know what to do either. Most likely, my system will work great while he's here and then go to hell as soon as he drives away. :p
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dish to receiver with an 8-way should be fine up to 150'. Longer with smaller splitters.

    With EVERY receiver showing the SWM levels, there should be ZERO "ZEROs".
    My system has about 100' using a 2-way feeding a 4-way [same as one 8-way] and have 100s except for my last which is 95.
     
  16. mfreeman73

    mfreeman73 Cool Member

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    May 3, 2006
    So, when all my receivers are on that screen and I'm still getting zeros, what does that exactly mean? Does that mean I'm getting crappy signal or something? Is there anyway to fix it?
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Low signals could be bad coax/loose connectors, etc.
    "Zeros" when there shouldn't be any, might be due to a defective SWiM.
    "But" if you're getting crappy SAT levels, then the SWiM will show this too, as "zero in" gives zero out on the SWiM too.
     
  18. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Presuming the other channels aren't in use somewhere, and presuming all cables are nice and tight, I'm thinking a defective SWiM is sounding more and more likely.
     
  19. mfreeman73

    mfreeman73 Cool Member

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    May 3, 2006
    I guess that's probably what it is. All of the cables are good, connections are tight and I can see no problems anywhere else. When the guy installed MRV, he changed something on the Dish. Maybe that part is defective or something. I guess he'll get it figured out on Friday. When I find out exactly what it is and how it's been fixed, I'll reply to this thread in case anyone else has the same problem.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "That thing" on the dish, is a SWiMLNB, which looks to be having problems.
     

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