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301 EPG doesn't stay current

Discussion in 'General DISH™ Discussion' started by D_Thomas, Jul 5, 2002.

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  1. D_Thomas

    D_Thomas Mentor

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    Jul 5, 2002
    My 301 receiver EPG never seems to be updated. Frequently when I press the GUIDE button, the video in the top right corner isn't there and there is a message "retrieving program information from satellite".

    I understand skipping far enough ahead in time requires more EPG data to be downloaded. But why does this happen when my 301 has been on for several hours and the GUIDE button is pressed to see the current time EPG?

    I've called E* tech support and I've pulled the smartcard seveal times per their instructions. Tech support says that the EPG should be kept updated automatically.

    I have 3 301 receivers and all 3 perform exactly the same way.

    Is this normal operation for the 301 or is there a known workaround for this?
     
  2. MediaMills

    MediaMills AllStar/Supporter

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    Jul 4, 2002
    It's normal. I posted something about this in the thread "DP301 software upgrade P157" Post time July 5th, 10:56 PM Central
     
  3. gcutler

    gcutler Hall Of Fame

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    Mar 23, 2002
    Operating as normal. Just the fault inherent in the design of the Dish Non-PVR guides. No shock my 4900 acts the same way.

    Suprised that Tech Support wasted your time pulling the card. Either they didn't know which is sad or they didn't want to just say "Sorry" and gave you some busy work so they look like they tried to help you???
     
  4. JohnH

    JohnH Hall Of Fame

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    Apr 22, 2002
    Only the current program and the next program are updated while watching programming on the non PVR receivers. This is somewhat the same on D*. They have 2 hours of guide data available. Of course, the D* Guide acquires the next 6 hours quite rapidly compared to the E* receivers.
     
  5. HTguy

    HTguy Icon

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    May 6, 2002
    With all the channels up now, especially all the locals added w/Must Carry, and all the software upgrades going on, it just seems to take forever to get updated EPG (inc. INFO data) to spool down.

    It'll be a little faster if your on the right transponder to begin with. Switch to The History Channel, for example before you advance the guide.

    Of course, if you power down the rcvr whenever you're not using it you give it a chance to "catch up."
     
  6. D_Thomas

    D_Thomas Mentor

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    Jul 5, 2002
    I power down my 301 receivers each night. But as soon as I switch one on and press the GUIDE button, it immediately indicates it is downloading program guide info instead of having live video in the top right corner.

    From what I'm reading here, this is just the way it works.
     
  7. DishDude1

    DishDude1 Godfather

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    Apr 12, 2002
    On RCA DRD430 receivers, you push the guide button and immediately get a picture in the corner and get the guide...and the guide actually works!! D* carries the same number of channels, how can they get it to work?
     
  8. gcutler

    gcutler Hall Of Fame

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    Mar 23, 2002
    From what I understand, D* puts the guide stream on all transponders so when you goto the PIP guide there is no interruption. E* only has the guide stream on one transponder so when you goto the E* PIP guide the PIP is interrupted till the guide info is downloaded, then the reciever switches back to the transponder that PIP wants.
     
  9. HTguy

    HTguy Icon

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    May 6, 2002
    If you have the PIP version of the guide it will be slower. I recomend turning it off & using the full screen EPG. Then it doesn't have to try to lock onto the last station while going to the transponder that has the guide info. If you like to keep an eye on what you are watching while seeing what else is on you can use the BROWSE feature.

    I don't understand why you don't have current EPG info when you 1st turn it on, however. I don't have a 301 to play with (I use the 501) so I'll leave it up to other 301 users to comment.:shrug:
     
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