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3D TV .. What doesn't work (Hardware)

Discussion in 'DIRECTV General Discussion' started by Doug Brott, Aug 5, 2010.

  1. Feb 3, 2011 #161 of 317
    I WANT MORE

    I WANT MORE CowboySooner

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    Oct 3, 2006
    Northern plains
    IMO It is D*'s issue to fix. They are the ones that chose to change the method by which they distribute 3d from ESPN. It worked fine for me before they changed their distribution method. I have a HR24-500, Pioneer AVR, and Panny VT25.
     
  2. Feb 4, 2011 #162 of 317
    Gotchaa

    Gotchaa Legend

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    Jan 25, 2006
    Sure there is a way to upgrade the firmware, it's only moot because Pioneer has decided not to work on it for 2010 receivers. 2011 year models should be compatible.
     
  3. Feb 4, 2011 #163 of 317
    Gotchaa

    Gotchaa Legend

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    Jan 25, 2006
    My guess is D* will fix it with a HDMI 1.4a DVR they release, other than that we'll just have to wait..
     
  4. Feb 4, 2011 #164 of 317
    itzme

    itzme Hall Of Fame

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    Jan 17, 2008
    Are you saying D* won't (or can't) fix it with a software update? Does the fix have to be with a new DVR?
     
  5. Feb 4, 2011 #165 of 317
    Gotchaa

    Gotchaa Legend

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    Jan 25, 2006
    Only D* can answer that, but I am not holding my breath, there is new software being released this evening on cutting edge we'll see if there are any 3D support issues resolved, last couple did not...
     
  6. Feb 9, 2011 #166 of 317
    Raddle

    Raddle Cool Member

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    Feb 2, 2011
    I submitted an issue support.directv.com/app/ask.

    Attached is my exchange with DirecTV on this problem. The two most important quotes from DirecTV are below:

    "I have verified that your TV supports the 3D channels, however, please make sure that the receiver is connected directly using HDMI cables to your 3DTV and is not being run through other devices such as a Blu-Ray or A/V receiver."

    "I have forwarded your suggestion regarding the format in which we broadcast 3D on to DIRECTV Management for review."
     
  7. Feb 9, 2011 #167 of 317
    itzme

    itzme Hall Of Fame

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    Raddle, thank you so much for sharing that exchange! I'm going to make an effort to open a support issue also. I feel dumb but I can't find where on the site to start an issue. I see you mentioned support.directv.com/app.ask but I can't get to that or find the right link to that. Do you remember how to get there?
     
  8. Feb 9, 2011 #168 of 317
    Raddle

    Raddle Cool Member

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    Feb 2, 2011
    Sorry, I had a typo in the address. I don't have enough posts to include the hyperlink but I corrected it in my post above.
     
  9. Feb 9, 2011 #169 of 317
    itzme

    itzme Hall Of Fame

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    To clarify the link that Raddle used to report his 3D issue is http://support.directv.com/app/ask

    I logged into DirecTV first, but I'm not sure that's required. Thanks again, Raddle! Keep us posted if you hear or learn anything more on the matter.
     
  10. Feb 9, 2011 #170 of 317
    I WANT MORE

    I WANT MORE CowboySooner

    1,348
    44
    Oct 3, 2006
    Northern plains
    Here is the response that I received.

    Subject
    ---------------------------------------------------------------
    ESPN 3D


    Discussion Thread
    ---------------------------------------------------------------
    Response (Aubrey S. - 100126090) - 02/08/2011 03:53 PM
    Dear Mr. Dumbledorf ,

    Thanks for taking the time to write us.

    I understand how you feel about resolving the issue with your access to ESPN 3D.

    Any proposed new equipment or enhancements to current equipment are subject to change until a formal announcement is made, so I don't have any information that I can share with you right now. I have, however, forwarded your email on to our management so that they can have a record of your request.

    You may find some helpful information at the DIRECTV Technical Help forums where other customers share solutions to many DIRECTV receiver and entertainment system related questions. Just visit http://forums.directv.com/pe/index.jsp to learn more.

    You can also call our technical support center at 1-888-667-7463 (please select the option for technical assistance).

    Thanks again for writing. We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter.

    Sincerely,

    Aubrey S.
    Employee ID 100126090
    DIRECTV Customer Service
     
  11. Raddle

    Raddle Cool Member

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    Feb 2, 2011
    I notified Pioneer of the problem. Here is my correspondence. I would feel more confident if the text in boldface came from DirecTV rather than Pioneer.



    Sent February 8, 2011 at 11:15 PST

    DirecTV broadcasts some 3D shows in 720p Side-by-Side format which is an optional format 3D format for broadcasters. My VSX-32 apparently does not support this format. The result is I am unable to play these shows on my Samsung PN63C8000 TV. My understanding is that this format is optional for broadcasters but mandatory for receivers and TVs. Will Pioneer upgrade the firmware to correct this?



    Received Wed 2/9/2011 2:13 PM PST

    Thank you for contacting Pioneer Electronics, Inc. The receiver fully supports the 3D signals. The signal Direct TV is transmitting is not compliant to the HDMI Organization specifications. We are told they will have this resolved in the first quarter. Please contact Direct TV for full details.



    Thank You,



    Rocky

    Customer Service Representative
     
  12. Gotchaa

    Gotchaa Legend

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    Jan 25, 2006
    Lol, I know this guy, check PM, I emailed my response to him.
     
  13. itzme

    itzme Hall Of Fame

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    Not being privy to the PM, is there any reason not to believe the Pioneer rep about DirecTV having a fix before April? I know for one I'd love someone from DirectTV to tell us they are aware of the issue, and ideally 'working on a fix.'
     
  14. Gotchaa

    Gotchaa Legend

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    0
    Jan 25, 2006
    Wait and see, it depends on how important 3D from DirecTV is for you. I wanted an AVR that worked out of the box, that supported both mandatory and optional 3D formats, similar to most displays. Unfortunately there was no plans from Pioneer Corp doing anything for 2010 AVR line so I decided for me it was best to cut the cord after 20yrs and try a different CEM.

    2011's should work fine though, but it will not be until 2012 that the Elite line is refreshed so I wasn't willing to wait hence the Denon purchase...
     
  15. Vette1992

    Vette1992 Cool Member

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    Nov 28, 2006
    3D works great! 55" NX810
     
  16. Dan B

    Dan B Legend

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    Mar 6, 2007
    I can not get DirecTV's 3D to work when going through my Denon AVR 3311CI to my Panasonic TC-P50GT25 television. (both are 2010 models) I'm getting a message that my receiver does not support 3D. It is 3D compliant though, and in fact 3D is working from my PS3 through the Denon. I tried a red button reset & changing settings as recommended in this thread, but no luck so far.
     
  17. RAD

    RAD Well-Known Member

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    Aug 5, 2002
    Dripping...
    What model DIRECTV receiver do you have, if it's a HR20 or H20 those models don't support 3D. The message should have a phone number and/or code (I forget which) and when you call DIRECTV tell them the code and they're supposed to swap the receiver for free (but new 2 yr commitment).

    If it's not a HR20/H20 have you directed the HDMI cable directly to the TV, bypassing the Denon, to make sure that at least is working properly?
     
  18. Dan B

    Dan B Legend

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    Mar 6, 2007
    Oh, my bad then! It's an HR20-700. I assumed that was a 3D capable receiver & the message was referring to my AV receiver, not the DirecTV receiver.

    I'll give them a call & see what they have to say about a replacement.
     
  19. RAD

    RAD Well-Known Member

    16,473
    133
    Aug 5, 2002
    Dripping...
    Make sure you tell them you don't need a HR20 but a HR21/22/23/ or HR24 for 3D. Reason is that many times they see you have a HR20 and try to ship you another one since the HR20's have built in ATSC tuners, the others need the AM21 add on module for ATSC support. So even though the code the HR20 displays is supposed to make sure you don't get another HR20 I've see some folks say they've gone through multiple HR20 'upgrades' before the CSR gets it right. Good Luck!
     
  20. TBlazer07

    TBlazer07 Grumpy Grampy

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    Feb 5, 2009

    No new commitment to upgrade from HR20 (not 3d compatible) to 3D capable HR. Just had an HR20 swapped for an HR24 + free AM21 in mid-Jan because I got a 3D TV and had an HR20. I specifically asked and was told, then checked and verified after the install that there was no commitment added.

    They have 2 specific promos in their system. 1 gives you a "no commitment" no cost even for shipping swap for the HR20 or H20->to an H or HR21,2,3,4 receiver and the other gives you a free AM-21 OTA box if you were using OTA on your current HR20 box.

    Make sure you confirm with the rep that they are aware of these 2 promos. If not have them check with a supervisor for the promo numbers.
     

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