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4 weeks to wait for a technician to come out?!? What the heck is DirecTV doing?!?

Discussion in 'DIRECTV General Discussion' started by Lord Vader, Jan 18, 2009.

  1. Jan 18, 2009 #41 of 158

    Grentz New Member

    Jan 10, 2007
    They would never tell you, but they still do it ;)
  2. Jan 18, 2009 #42 of 158

    runner26 Legend

    Apr 8, 2007
    Man, four weeks for s service call and you find this reasonable? I guess Barnum was right.
  3. Jan 18, 2009 #43 of 158
    Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

    Apr 1, 2007
  4. Jan 18, 2009 #44 of 158
    Ken S

    Ken S RIP

    Feb 12, 2007
    I guess in this case Comcast's best is just better than DirecTV's best. At least from the perspective of that customer.
    DirecTV CAN do better...they just don't wish to do so.
  5. Jan 18, 2009 #45 of 158
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    A company is not doing its best if they take 4 weeks to get a technician to come out to an existing long-time customer.
  6. Jan 18, 2009 #46 of 158
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    32? It only got to 17 in Schaumburg, Illinois today apparently .. from what I can find online. What do you think the lead time is these days for a heating guy to come out?
  7. Jan 18, 2009 #47 of 158
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    Doug, it was above freezing. The ice and snow on the roads and sidewalks began to turn to liquid. It was sunny today, and when the temp reaches the mid to upper 20s on a sunny day, the temp on the dish with the sun beaming directly onto it is above freezing. Even my dish, which is lower than where his is located, had leftover snow and ice dripping off due to it melting (my snow and ice wasn't on any critical areas of the dish, btw).
  8. Jan 18, 2009 #48 of 158

    HawkEye19 Mentor

    Jan 31, 2008
    I really hope you're not defending a 4 week service call for an outage, Doug...
  9. Jan 19, 2009 #49 of 158

    TheRatPatrol Hall Of Fame

    Oct 1, 2003
    Phoenix, AZ
    I'm not trying to be rude here, but what is exactly is the problem then? You haven't stated what it is yet. Thanks.
  10. Jan 19, 2009 #50 of 158

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    I read his post several times and I see no mention of anything close to that. Are you just looking for a pot to stir?
  11. Jan 19, 2009 #51 of 158

    dmurphy Active Member

    Sep 28, 2006
    I had a cable modem outage a few months ago - a service technician was at my house within 3 hours of my call.

    That's what service is all about - something DirecTV has admitted they've been behind the 8-ball on.
  12. Jan 19, 2009 #52 of 158

    schoolyard Mentor

    Oct 17, 2008
    I am the service mgr.at car dealership and if a cust.called with a breakdown and I told him my first availability was 4 weeks and "too bad"I would be on the street.If you think this is acceptable cust.service then we are all in trouble.There have been times when we are day's out on availability but I find a way to satisfy the cust's needs.If Direct does not have a local tech available then it is there job to find someone from another area and get this handled,ASAP!!!!
  13. Jan 19, 2009 #53 of 158
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    I agree.
  14. Jan 19, 2009 #54 of 158

    prospero63 Godfather

    Aug 30, 2008
    Does your buddy have the protection plan? It seems like most folks don't have it, and I think everyone that has complained about service times didn't have it. I can only speak from my experiences, but I don't think I have had to wait more than a couple of days (barring hurricane ike, but those were special circumstances) for service. Whether that has anything to do with having the protection plan or not, I don't know, but I'd sure like to think that DirecTV treats the folks that pay extra every month with a higher priority than folks just calling in off the street...
  15. Jan 19, 2009 #55 of 158
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    I don't know whether he has it or not. I can ask him, but now it seems to be moot.
  16. Jan 19, 2009 #56 of 158

    vikingguy Legend

    Aug 1, 2005
    Unless there is a major disaster 4 weeks is horrible service. If I had to wait 4 weeks this time of year I would call dish and see if I could get LoS and go with them.
  17. Jan 19, 2009 #57 of 158

    mystic7 Icon

    Dec 9, 2007
    After Hurricane Wilma we were without power for 4 days. When the power came back on, my Directv signal was out. I called for service but they had no idea when someone could come out (hurricane and all that). After 2 days of going nuts I finally set my receiver to show signal strength. It was 0. So I climbed up a ladder and had my wife monitor the signal while I tweaked the position of the dish. I don't think I had to move it more than 1/100th of an inch before I got a signal reading of 96.

    Of course, this was one of those crappy little boxes they call houses in S. Florida. I couldn't get anywhere near my dish now in my 2 story house. But if it's in a convenient spot I'd have your friend at least give it a shot. With the Super Bowl coming up, I'm sure Directv has tons of new installs to do, and as has been said many times in this thread, the new install is king with them.
  18. Jan 19, 2009 #58 of 158

    JLucPicard Hall Of Fame

    Apr 27, 2004
    The friend has already switched to Comcast, but thanks for playing! :)
  19. Jan 19, 2009 #59 of 158

    Italia Godfather

    Dec 8, 2008
    It took 3 months....yes 3 months for them to install an international dish to my house. First appt. was over 30 days, then D* messed up and cancelled my appt in error. One would think since it was their error, they would speed up the installation. Nope, over 30 days for the reschedule. Then the day of the reschedule, the installer called to cancel for unknown reasons...but were happy to make another appointment...over 30 days again. Once I finally got the dish installed for my italian programming....Directv dropped Italian programming from their service in less than 30 days of me having the dish. Thanks D*....you continue to be a class act! Once my contract is up....I'm am moving over to the competition.
  20. Jan 19, 2009 #60 of 158
    Bob Coxner

    Bob Coxner Icon

    Dec 28, 2005
    If this happened to me I would just go with cable for a month. There are no contracts and you can usually get a free install. Failing that I would go over to the dark side and Dish it. No way do I live with just OTA for a month.

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