you don't think it annoys the people on the other end of the phone to have to say "sorry, but I can't get someone out there until 2/xx," and then listen to the ranting and raving on the other end? it's not like we _want to make someone wait that long. And i know at least a small part of this is people with snow on the dish, saying "no, there's nothing on it, it's clean." and then in two or three days, wadda ya know, it magicaly fixes itself. I mean, i had to wait almost a month on a service call just to find out the tech who set me up did in fact get the best LOS for my house and i was flat-out not going to get 110/119.