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$450 to upgrade to HD, seriously?

Discussion in 'DIRECTV General Discussion' started by akapunk, Apr 20, 2011.

  1. Xsabresx

    Xsabresx Icon

    1,043
    4
    Oct 8, 2007
    It's very possible you got the whole home system for free. I upgraded to SWM and WHDVR with the internet connection kit and 2 HD receivers for $85
     
  2. Athenian

    Athenian Legend

    129
    0
    Nov 16, 2005
    There's no charge at all to you if the installers show up ready to install something different from what you want/thought you ordered. Be advised though, that they are not reimbursed in any way for their gas and the time they waste on you so that's not a nice thing to do.

    I had three sets of installers here over a ten day period and we never did get what we thought we were ordering.

    Note: The deal we were offered was 2 HD DVRs and Cinema Connection for no charge. We wanted Video on Demand from all three sets though and no one at DirecTV ever came up with a workorder that would allow that.

    And for those who assume that new installations will be SWM...NOT TRUE. After the first failed visit, it was re-entered as a move (we had been trying ATT for six months so nothing was connected to the dish) and they still wouldn't write it up as a SWM install.
     
  3. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Check out your account on-line. Under the Pending Orders section should be info on your order. Post what is listed there in this thread and we'll decipher it for you...

    - Merg
     
  4. akapunk

    akapunk Cool Member

    24
    0
    Jan 9, 2011

    Ok, here they are. There are two of them. She said on the phone that she messed up and had to start over to include the shipping price. So I gave her my CC number twice. Hope they didn't charge my card for that extraneous $105.44!


    149561105 04/20/11
    $126.69 Professional Installation Friday, April 22, 2011 (8AM to Noon) - Reschedule
    Item Description Price Quantity Total
    DIRECTV® Slimline Satellite Dish Free 1 Free
    DIRECTV DVR Service $7.00 1 $7.00
    HD Access $10.00 1 $10.00
    DIRECTV® Standard Receiver - Local Swap Free 1 Free
    DIRECTV® Standard Receiver - Local Swap Free 1 Free
    HD DVR Receiver $199.00 1 $199.00
    DIRECTV® DVR service Free 1 Free
    Sales Order Credit ($100.00) 1 ($100.00)
    HD Access Free 1 Free
    HD-DVR Receiver Condition Free 1 Free
    Delivery and Handling Fee $19.95
    Professional Installation Free
    Tax $7.74
    Order Total $126.69

    -----------------


    149560559 04/20/11
    $105.44 Shipped Completed
    Item Description Price Quantity Total
    HD Access $10.00 1 $10.00
    DIRECTV DVR Service $7.00 1 $7.00
    LoyalCust Free 1 Free
    DIRECTV® Standard Receiver - MPG Swap Free 1 Free
    DIRECTV® Standard Receiver - MPG Swap Free 1 Free
    HD DVR Receiver $99.00 1 $99.00
    DIRECTV® DVR service Free 1 Free
    HD Access Free 1 Free
    HD-DVR Receiver Condition Free 1 Free
    Delivery and Handling Fee Free
    Tax $6.44
    Order Total $105.44
     
  5. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    The tech was a good guy, he tried everything he could think of. He tried to get one from his warehouse and they told him if it wasn't on the work order he couldn't have one. He called Directv and they said that the computer generates the work orders and no one can change them. I have 11 tuners so the computer assumes that I already have SWM. I've spent whole days on the phone and no one knows how to get it for me. It's OK though WH is working great through the wired set up. If I connect the switch to the internet I can D/L VOD but I have to disconnect when I'm finished and reset the router, otherwise the router needs to be reset frequently. I would do a DECA install if I could so VOD and Yahoo would work the way they should.
     
  6. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008

    It's a typical local channel upgrade order. There is no whole home dvr on there.
     
  7. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    Incorrect.

    New installs = NEW installs.

    Upgrades are NOT new installs, ever.

    A normal SD to HD upgrade does NOT come with SWM equipment, unless WHDVR is also added.

    IMO, if the OP wants things cheap, he needs to wait until AFTER DirecTV has completed his MPEG4 Locals upgrades, and THEN order whatever else he needs. Otherwise, the $369 is likely to be as good as he's going to be able to do (which is half off, as has already been pointed out).

    If he's willing to wait until DirecTV has already replaced his receivers, he'll be in a much better position to bargain.
     
  8. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    There's no reason they can't get the work order modified and have to reschedule it if they don't have the parts. This isn't a new process.
     
  9. Athenian

    Athenian Legend

    129
    0
    Nov 16, 2005
    You would think that, but after a 10 day ordeal -- after which we still didn't get what we actually wanted -- I'd say the chances that it would be modified correctly are quite slim.
     
  10. robl45

    robl45 Legend

    162
    0
    Aug 5, 2004
    how long until you are a new customer again? I would just cancel and wait to become a new customer, Frankly as a customer for 15 years, they should be giving you the new customer deal, or like someone else said I would sign up under someone elses name.

    It boggles my mind the attitude of a lot of people here that it is what it is and just deal with it while every other company in the world gives you the equipment for free. If I signed up as a new customer, which will likely be in a few months once I have money for the hardware they want to charge me for, it would be two years and likely i would be canceling for a bit until I could come back for new customer rates. A 15 year customer having to pay anything is insulting. You should be a lot more valuable than me.
     
  11. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    You have to be gone for 2 years to be eligible to be a new customer.

    No other company gives equipment free. He was offered some free equipment and he didn't want that. No other company out there has a program where you get free equipment whenever you want it. If you say cable then I would ask you how much a month your bill goes up from equipment rental fees.
     
  12. robl45

    robl45 Legend

    162
    0
    Aug 5, 2004
    uverse does, cable does, what do they charge you, a receiver fee, just like directv. i'll give you that directv might be a buck cheaper than uverse or whatever.
     
  13. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    It's still new enough so they don't know how to implement it. I'm not ranting or anything and I appreciate you're trying to help. It's just not possible in my situation right now, but maybe a few years down the road it will be.
     
  14. akapunk

    akapunk Cool Member

    24
    0
    Jan 9, 2011
    Well I called D again and asked why the WHDVR was not on my work order, 5 minutes with CSR lady and said she would connect me with tech, after 20 minutes with tech they made it sound as if they had it straightened out and said they needed to send me back to sales to finish it up. So of course that sales csr didnt have a clue about anything and after explaining it all to him and his final word after 15 minutes was that it would be $199 extra.

    LOL I was so frustrated and angry after the 40 minutes on the phone with these 3 idiots i told him to cancel the whole deal. I calmed a little while he was canceling it and then I told him lets just do the free 72 swap with no 2 year commitment (no dvr) so he sets that up for Saturday morning.

    One twist i haven't mentioned in this thing is that I already have a hd capable box in my SD system, an H20-100 that is running in SD mode, because one of my SD boxes died last December and the tech showed up and that H20-100 was all he had on the truck, so he used it after going round and round on the phone with Dtv. So for this new work order the csr just said this box will work so they will not be switching it out. In the work order I canceled they were going to switch out. Not sure if anything can be assumed from that.

    Here is the new work order, I think I should have left well enough alone maybe? Can u tell what type of equipment this stuff is? If I wanted whdvr later would this stuff work? Maybe I should cancel again?

    After he installs this stuff can I just go online and add HD access for 10 bucks a month and be running in HD instead of SD? Because if not I definitely need a new plan!

    79987560 04/21/11
    $0.00 Professional Installation Saturday, April 23, 2011 (8AM to Noon) - Reschedule
    Item Description Price Quantity Total
    DIRECTV® 5-LNB Multi-Satellite Dish Free 1 Free
    MPEG4 Equip for Standard Def 1
    Swap Replace DIRECTV® HD Rec. (Expanded HD Prog. Capable) Free 1 Free
    Swap Replace DIRECTV® HD Rec. (Expanded HD Prog. Capable) Free 1 Free
    DIRECTV® 5LNB Dish Only Package Free 1 Free
    Handling Free
    Standard Professional Install Free
    Tax $0.00
    Order Total $0.00
     
  15. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    Without the models, there isnt any way to tell. The H20 you currently have will NOT work with whole home. Your plan should work, except the H20 will not be able to be on your whole home network. Depending on which LNB they install, you might be able to use built in DECA/External DECA boxes on them, or might have to go with ethernet to a router/switch.
     
  16. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    Yes you can add HD Access for $10.
     
  17. Beerstalker

    Beerstalker Hall Of Fame

    3,556
    70
    Feb 9, 2009
    Peoria, IL
    Just let them go through with the local 72 swap. That will get you switched over to a slimline dish and HD equipment. While the tech is there ask him if he has H24 models and if he does request that he install those if he can (most techs around here have them and will do it, a tip probably wouldn't hurt). You can also ask if it would be possible for him to go ahead and install with a SWM system. He might not be able to, but I know the majority of installs done here in Peoria are all SWM installs whether they are an upgrade or not (I realize this may not be company policy, but it has been my experience here in the Peoria area and I wouldn't be suprised if he gets a tech from Peoria).

    If he asks just explain to him that you wanted to add the whole home system at the same time as the 72 swap but the computer system couldn't do it properly.

    After you get everything switched over let us know what you end up with and we can go from there.

    One last thing, I would suggest thinking about calling back one more time and ordering at least one HD-DVR. You should still be able to get it for the same $99 price. If they try to charge you more remind them that you are in a 72 swap area and they should bring the cost down. Otherwise tell them you just want to order an sd-dvr, and the system should automatically send you an HD-DVR anyway since you are in a 72 swap area.
     
  18. dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    You did the right thing (completing the 72 swap first and WHDVR later.) Since you're not under contract this will put you in a better negotiating position -- it will also simplify the CSR's duties come WHDVR time.

    P.S. I don't believe anyone is entitled to anything, but every two years (when I come off commitment) I call retention and explain that I love D*, but would like to see what they can do to compare with their competitor's offers. I've never threatened to leave, and I try to be as nice as possible. The retention folks have also been incredibly accomodating. ;)
     
  19. SPACEMAKER

    SPACEMAKER Freethinker

    3,183
    16
    Dec 11, 2007
    Mason, MI
    You should have told them on the second call that you wanted to cancel service and go with Dish. At that point they'd have offered you a much better deal.
     
  20. akapunk

    akapunk Cool Member

    24
    0
    Jan 9, 2011
    I know, that's exactly what I was thinking! I really do want a DVR. That will put me right back to where I was before I canceled. :eek2: oh well, I will call them tomorrow and add a DVR, I couldn't deal with it again tonight!:lol:
     

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