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4K resolution keeps unchecking!

Discussion in 'DIRECTV General Discussion' started by DetIrish, Apr 29, 2018.

  1. Apr 29, 2018 #1 of 198
    DetIrish

    DetIrish New Member

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    The technician tried to warn me and I didn’t listen. Not only are the 4K channels dim (ever since the new guide and HDR were implemented) but my C61k keeps unchecking the 4K resolution setting after EVERY power cycle. Beyond annoying to say the least. Anyone have a fix for this?? I’d like the dim 4K picture fixed as well but seems unlikely since AT&T won’t even acknowledge the problem exists.
     
  2. Apr 30, 2018 #2 of 198
    P Smith

    P Smith Mr. FixAnything

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    the issues discussed ad nauseum in "New GUI" HR54, C61k threads ... take a look
     
  3. Apr 30, 2018 #3 of 198
    compnurd

    compnurd Hall Of Fame

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    Well the dim issue should only affect the guide. It should not actually dim the picture. If it is you may have a tv/input setting/cable issue. But the issue is not related to the new GUI as this started after.
     
  4. Apr 30, 2018 #4 of 198
    jimmie57

    jimmie57 Hall Of Fame

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    You say it happens after a Power Cycle. Try leaving the C61k ON and just turn off the TV when you are done watching it. What does it do then ?
     
  5. May 1, 2018 #5 of 198
    DetIrish

    DetIrish New Member

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    It does not happen when I leave the C61k on and just turn the tv off.
     
  6. May 1, 2018 #6 of 198
    jimmie57

    jimmie57 Hall Of Fame

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    Then I would just leave it on.
    There is almost non difference in the electricity used when it is on or off. All that off does is it stops sending the picture to the TV.
     
  7. May 1, 2018 #7 of 198
    n3ntj

    n3ntj Hall Of Fame

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    I have the same issues with my HR54 losing the 4k setting. I have to keep resetting it when I want to watch a 4k show. Is D* aware of this problem?
     
  8. May 2, 2018 #8 of 198
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Do you get a message? If so, what? What is the TV?

    My 4K TV (a 43" Sammy) shows, in the DIRECTV menu, only 720 through 4K. If you have more resolutions, perhaps uncheck the low grade ones.
     
  9. May 3, 2018 #9 of 198
    P Smith

    P Smith Mr. FixAnything

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    call and complain to DTV CSR, not to us ;)
     
  10. May 3, 2018 #10 of 198
    Ursolution23

    Ursolution23 New Member

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    In settings go to display and uncheck native button and then resolution and uncheck the lowest ones except 1080 and 4k then try again
     
  11. May 3, 2018 #11 of 198
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    We need more info. What model HR54 do you guys have and what software are your HR54s running? I have a HR54-200 (0x1037) and a C61K-700 (0x0fbf). I always use NATIVE ON with all resolutions checked and am not experiencing this issue.
     
  12. May 3, 2018 #12 of 198
    HarryG

    HarryG Mentor

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    I experienced the same issue when I connected the HDMI output of my C61K client into my Denon receiver. Directv tech recommended I bypass the receiver and connect the C61K client directly into an HDMI TV input. I am running audio into the receiver via the C61K optical output.

    Not happy with having to configure the AVR workaround, but the recommendation did eliminate intermittent the problem.
     
  13. May 3, 2018 #13 of 198
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    That's a pretty poor solution to your issue. DIRECTV delivers Dolby Surround Sound when available but you need a AVR to utilize it.
     
  14. May 3, 2018 #14 of 198
    jimmie57

    jimmie57 Hall Of Fame

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    He stated he is using Optical out of C61k to the AVR. It does DD 5.1 I know for sure since my Yamaha is very old and does not have HDMI ports in or out.
     
  15. May 3, 2018 #15 of 198
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    He also stated he's not happy with having to configure the AVR workaround.
     
  16. May 3, 2018 #16 of 198
    P Smith

    P Smith Mr. FixAnything

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    he should be happy now, when everything is working OK
    small inconvenience to connect the all cables is not the end of the World
     
  17. May 3, 2018 #17 of 198
    Steady Teddy

    Steady Teddy Godfather

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    I have a Marantz 8802A (same company) and have the same problem. The 8802A has all the latest firmware, including the Dolby Vision update. I have an Oppo UDP 205 & Apply TV 4K. I can watch UHD discs with HDR and DV and 4K programming on the Apple TV in HDR with both devices piped through the Marantz without any issues, yet every time I turn my HT system off, the 4K setting on the C61K needs to be rechecked. If I hook up my 50' HDMI cable directly to my B6P and bypass, the setting will save. The setting on the 8802a is already set to pass through.

    Must be a compatibility issue with the C61K and D&M products.
     
  18. May 3, 2018 #18 of 198
    HarryG

    HarryG Mentor

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    I am happy that I resolved the problem with the workaround. My issue is with the random incompatibility of the C61K client and my Denon AVR, and the convenience of being able to output multiple HDMI signals to a single HDMI 4K compatible TV input.

    There are no resolution issues connecting my HR54 Genie to an available Denon HDMI input.

    The tech advised me because I had no resolution issues by directly connecting the C61K client to a TV HDMI input, my service call issue had been “resolved”.

    He stated that it was unfortunate that I was unable to reliably view content in the selected resolution format via my Denon AVR output, but said Directv strongly recommends HDMI hookups be made directly to the television. In other words, they take no responsibility for issues in delivering their HDMI signal thru a compatible 4K AVR. If it’s not working, it’s not their problem.
     
  19. May 3, 2018 #19 of 198
    DetIrish

    DetIrish New Member

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    I have the HS17 and C61k running software 0xfbf. Running the C61k directly to my Samsung OneConnect box for my MU8000 tv.
     
  20. May 3, 2018 #20 of 198
    Steady Teddy

    Steady Teddy Godfather

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    So DirecTv offers and advertises Dolby Atmos on some 4K programming and the solution is to connect the C61K directly to the damn TV? What are you supposed to do, listen surround sound from the TV speakers?! The utter gall of this “solution” reconfirms the incompetence and arrogance of this company.
     
    gio12 and Mauiguy like this.

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