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4K resolution keeps unchecking!

Discussion in 'DIRECTV General Discussion' started by DetIrish, Apr 29, 2018.

  1. Oct 9, 2018 #201 of 215
    b4pjoe

    b4pjoe New Member

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    I've had the HR54/C61K setup for about 3 weeks and have been looking for this problem as I've read here that it has been a problem but the boxes have always remained checked so far in my setup.
     
  2. BigRedFan

    BigRedFan Legend

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    Miami, Florida
    Is your set-up for 4K HDR or just for 4K ? Trying to isolate this issue....
     
  3. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    My TV is 4K. LG has something called HDMI ULTRA HD Deep Color which they claim is HDR and it is enabled on my TV but DirecTV still says my TV doesn't support HDR in the HDR test.
     
  4. jimmie57

    jimmie57 Hall Of Fame

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    If your TV does not specifically say HDR then it does not have it.
    Give us the model number and we can check it out.
     
  5. b4pjoe

    b4pjoe New Member

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    Link: 55UH6550

    55UH6550.jpg
    [​IMG]
    [​IMG]
     
  6. jimmie57

    jimmie57 Hall Of Fame

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  7. b4pjoe

    b4pjoe New Member

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    That is what I thought but the DirecTV HDR test says otherwise. And this TV is an approved DirecTV set.
     
  8. Blitz68

    Blitz68 Hall Of Fame

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    I have the Sony XBR49X900F and C61K and having the same problem.

    The 4K option is always getting unchecked and my TV is HDR and Dolby Vision
     
  9. compnurd

    compnurd Hall Of Fame

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    HDR Yes.. But does not look like it supports HLG HDR which is what Directv uses
     
  10. slice1900

    slice1900 Well-Known Member

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    Directv isn't who is using/choosing HLG, it is the networks. Which has always been the plan, HLG is designed for live broadcast.

    Stuff like Dolby is designed for movies and other static content. I think there's a newer version of HDR10 designed for broadcast workflow but it remains to be seen if it will be adopted.
     
  11. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    So does that mean that my "DirecTV Ready" TV can't play 4K content? I only ask that because if I watch 4K content on channel 104 I see no difference to something that is 1080 or even 720 resolution.
     
  12. je4755

    je4755 Godfather

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    Dec 11, 2006
    A quick observation: I have not touched the “off” buttons on my HR54 and C61k remotes for more than a week on the assumption there would be no further requirement to check the 4k box before viewing programs on channels 104 and 106. In the event, it has remained checked on some occasions but not at other times, mandating manual entry of that resolution.

    A new anomaly recently has presented itself: the “exit” button on my C61k remote will not permit me to leave the grid screen but works normally in all other circumstances. As a result, I now must move from the grid to, say, “menu” before pressing “exit.” Wonder if anyone else has encountered this issue?
     
  13. compnurd

    compnurd Hall Of Fame

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    That is incorrect. Directv is choosing to use HLG. During the Olympics both Comcast and my cable company used HDR10 for there 4K broadcasts
     
  14. compnurd

    compnurd Hall Of Fame

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    Play 4K yes. play it in HDR no
     
  15. BigRedFan

    BigRedFan Legend

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    Mar 28, 2010
    Miami, Florida
    Welcome to the club ! I've given up trying to fix it and so have all the techs who have come here to look at it.

    What I do whenever I want to watch the 4K channels is I go to the Menu settings first and check the 4K box since most of the time the C61K has unchecked it on its own. This saves me the aggravation of getting the on-screen message that the 4K channel is airing in 1080p "because my TV does not support 4K."
     
    Last edited: Oct 13, 2018 at 12:05 AM

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