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4k via RVU vs 4k Mini

Discussion in 'DIRECTV General Discussion' started by tsduke, Dec 31, 2017.

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  1. Dec 31, 2017 #1 of 98
    tsduke

    tsduke Godfather

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    How does it compare between the 2. Would I prefer the mini or RVU.

    I have a 2017 Sony 4k tv if that makes a difference?
     
  2. Dec 31, 2017 #2 of 98
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Support for TVs is a lot shorter than support for DIRECTV equipment. Go with the C61K-700.
     
    I WANT MORE likes this.
  3. Dec 31, 2017 #3 of 98
    tsduke

    tsduke Godfather

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    My model is on the list but I know that doesn’t guarantee anything.
     
  4. Dec 31, 2017 #4 of 98
    trh

    trh This Space for Sale

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    I believe what MysteryMan is referring to is support from the TV manufacturer. I have a Samsung Smart TV (2-3 years old), and haven't received an update since we first got it. When YouTube changed their 'format' a couple of years ago, I never received an update so I can't watch YouTube via the SmartTV app. DIRECTV on the other hand does issue updates to their equipment to keep them current.
     
  5. Dec 31, 2017 #5 of 98
    tsduke

    tsduke Godfather

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    Ah, makes sense. Thanks guys.
     
  6. Jan 1, 2018 #6 of 98
    tsduke

    tsduke Godfather

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    I ordered my upgrade but I'm curious about something. I said 2 4k tv's to get 2 4k minis. I only have 1 tv currently but wanted to be ready for a second. Upon some searching I'm seeing some older posts from different forums saying the 4k tv has to be present.

    Will they let me keep the 2nd mini?
     
  7. Jan 1, 2018 #7 of 98
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Usually AT&T/DIRECTV prefers your TVs be present at your location during a install to prevent further service calls.
     
  8. Jan 1, 2018 #8 of 98
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    True, but you may be all right. It's more of a problem when there's no 4K tv present.
     
    Rich likes this.
  9. Jan 2, 2018 #9 of 98
    tsduke

    tsduke Godfather

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    Got installed today. Tech left then I see 4K channels say not authorized for this location.

    Good news is tech had no issue giving me 2 4k minis, bad news can't watch 4k.
     
  10. Jan 2, 2018 #10 of 98
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    You need to call DIRECTV and report your issue.
     
  11. Jan 2, 2018 #11 of 98
    tsduke

    tsduke Godfather

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    I reported it. They couldn't fix a thing and now I have to wait for a tech to come back out again tomorrow. To top things off I keep having a audio garble/stuttering now as well. have to change the channel away and back to get it working, but it eventually comes back.

    Also, I thought I was getting an HR54 but got a HS17.
     
  12. Jan 2, 2018 #12 of 98
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Aww, that's so wrong. That would aggravate me no end. You have the Retention number? 800-824-9077. You call that number and politely go berserk (again, politely, you have nothing to gain by being aggressive) and tell them...how upset you are. D* should get a bit cheaper for you if you do this correctly.

    Rich
     
  13. Jan 2, 2018 #13 of 98
    tsduke

    tsduke Godfather

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    I already called and said the whole "cancel" and got the loyalty department. I was good until they wouldn't do anything for me, but set up a tech for tomorrow. This will be the 3rd wasted day because install day 1 they no showed no called me.

    Only other thing she would do is 2 days credit. I said if it's not fixed tomorrow I will cancel and no way I'll pay a etf.

    As I was typing this a resolution guy called back and stated it's normal for 4k channels to take a day or say to start working.

    Here is the audio issue on 1 tv only so far and is the one connected to my Marantz AVR.
     
  14. Jan 2, 2018 #14 of 98
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Watched the link, that's just nasty. Interesting but nasty. What would cause that? Have you tried CSR roulette at that number?

    Rich
     
  15. Jan 2, 2018 #15 of 98
    tsduke

    tsduke Godfather

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    I haven't called the number at all. I only did the "cancel" thing when I called. And that was before you posted the #. Will that get me something different than "cancel"?
     
  16. Jan 2, 2018 #16 of 98
    WestDC

    WestDC Well-Known Member

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    I too have a 2017 Sony-and I went with a C61K only Difference is I ordered My C61K back in May of 2017 from Solid Signal - When I got the Receiver Delivered - I called SS and they activated it - as soon as that happened the c61k Did a Firmware update - everything went really well avoid Directv at all costs
     
    Wolfmanjohn and I WANT MORE like this.
  17. Jan 2, 2018 #17 of 98
    WestDC

    WestDC Well-Known Member

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    Are the 4k channels included in your current package - My where and they came as soon as my c61K was active! If you account is not at the 4k "included" package -that may be true as the Directv servers would have to all be updated before you account is auth for 4K service

    That last number will get you to the old Loyalty department
     
  18. Jan 2, 2018 #18 of 98
    Rich

    Rich DBSTalk Club DBSTalk Club

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    No, gets you to what Retention had evolved from. The Loyalty Department...feeling any Loyalty at the moment? It was much better before the merger.

    Rich
     
  19. Jan 2, 2018 #19 of 98
    WestDC

    WestDC Well-Known Member

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    Sorry I missed that you got installed today was it a Genie2 if so that is an ISSUE with that platform i'm using a HR54 & C61K

    Once you get it working - DO NOT turn the C61K off -Leave it on you will glad you did only turn everything else off -so when you want to watch tv again it won't have to look and find nothing to connect 2 -That's another Genie2 issue

    Next year this time it all be a Bad dream - of course a lot of folks will have gone away
     
  20. Jan 2, 2018 #20 of 98
    tsduke

    tsduke Godfather

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    Spoke to soon. 4k tv is doing it also. It is not "yet" hooked to a AVR. Audio through tv, but it seems to recover on it's on on this one.

    I was told firmware updates will take 24 - 48 hours and that 4k channels could also take that long.
    Current firmware:
    HS17-0xd80
    C61K-700-0x7e6

    This is a bunch of crap. I will be canceling and going to Dish if this isn't fixed within 24 hours. I've been treated like crap to much.

    And yes this company blows since the merger.
     
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