I upgraded my 612 to a 722 and was fully aware of the $75 upgrade charge. I even paid that over the phone while talking to the CSR. My bill shows up today and on top of the $75 upgrade fee there is a $50 installation charge that none of the CSRs I talked to mentioned and the tech that came out never mentioned it either. Is this normal to have a $50 installation charge on top of the $75 upgrade fee. I begged and begged for them to just send the box to me but they claimed they couldn't because I was going from a single TV box to a dual TV box (even though I'm using the 722 in single mode). This is BS IMO, they should have made this charge known to me if it is normal. If I and known about it I would not have done the upgrade.