501/508/510 Software Version P4.02

Discussion in 'Standard Definition Receiver Support Forum' started by sismoc, Jan 22, 2008.

  1. JackDobiash

    JackDobiash Legend

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    Jul 20, 2005
    So far P4.05 is working OK for me. I'm sad to see that someone has already experienced Recording Loss problems, I guess i'd better get my important stuff watched soon in case it happens to me.

    BTW, something else i noticed back when I got P4.03, creating/adjusting timers seems to be faster now than it was with P4.01.
     
  2. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Another weird thing happened today that I don't remember happening before. I turned on the stereo receiver (as I always do first) and there was sound coming out from some program. The satellite receiver was off, so I turned on the TV and it was completely blank.

    I agree with JackDobiash that the timers do seem to be faster now.

    Oh, one more thing, yesterday I lost my two oldest recordings. There were only 8 recordings and over 50hrs of recording time left. I have all timers set to not delete after # of times recorded. Just to be a smart alek, I set the 'new' oldest timer to be protected and so far no other recordings have vanished.
     
  3. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Well setting the recordings to be protected does not actually protect them. My recordings are being systematically erased one at a time. This has happened to me since P4.01 was downloaded.

    Does anyone have a solution or do I have to wait for the next great upgrade to the software?

    This stinks since I will be going on vacation for the next two weeks and my recordings only seem to last 4-6 days before they are erased
     
  4. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    E.Mdtrn Sea
    See post#21.
     
  5. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Not very helpful when I won't be able to watch them in 16 days.
     
  6. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    E.Mdtrn Sea
    Remove the HDD, make sector-by-sector copy by Ghost to exactly same model... I'm out of suggestions.
     
  7. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Interesting suggestion, but a copy of the HDD to second HDD would still result in same issues on a different HDD. This would preserve old recordings, but I've noticed newer recordings that only last 4-6 days before being deleted by the system.

    The only solution I have come up with is a constant transfer to a PC through RCA/S-Video. Problem with that is that I don't have that large of a HD on my computer. Nor would I want to parse the resulting file when I got back.

    Thanks anyways. I guess I'll have to hope that by some miracle my recordings remain safe while I'm away on vacation.
     
  8. P Smith

    P Smith Mr. FixAnything

    27,003
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    Jul 25, 2002
    E.Mdtrn Sea
    Disconnect it from power line. When you'll return and reconnect it should upgrade to P4.05 and probably your recordings will stay.
     
  9. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Thanks for trying to help, but I've been on P4.05 since March 12th.
     
  10. P Smith

    P Smith Mr. FixAnything

    27,003
    641
    Jul 25, 2002
    E.Mdtrn Sea
    Well. Count all last updates FW of the model after P369 and how many complains posted, I would conclude Dish doesn't care, don't have resources to fix, made decision to phase out the PVR, clueless - select what you want to hear.
     
  11. Frostwolf

    Frostwolf Legend

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    May 9, 2006
    Dish hired the windows 95/98 team since microsoft went with 2000/xp system
     
  12. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Well, I got some interesting news from the person watching my house. He knows I have a lot of timers set and happened to check when the next one was set to fire. Well, to his surprise all the timers (yes timers, not recordings) were completely gone.

    Needless to say this pissed me off as several timers I had were for programs currently not running. Now, not only will I not have programs recorded that I normally watch, I'm going to have to attempt to recreate them from memory.

    I'm beginning to think that Dish is doing this on purpose in an attempt to force people with DVR free recorders to upgrade to ones with a DVR fee. I don't believe that they can not fix this issue (it works on several other DVR fee based Dish recorders). This is simply a money issue... unless their technicians are completely incompetent morons. In that case they need to fire them and obtain people with brains to create working software that several other companies had working over 5-10 years ago. The excuse it's older hardware is bogus, they simply want to fleece customers.

    It's incompetence/fleecing like this that drives people to their competitors. I'm currently on a monthly pay schedule and am getting very close to moving to Direct or cable.
     
  13. Warbird30

    Warbird30 Cool Member

    11
    0
    Mar 15, 2008
    Well, I got some interesting news from the person watching my house. He knows I have a lot of timers set and happened to check when the next one was set to fire. Well, to his surprise all the timers (yes timers, not recordings) were completely gone.

    Needless to say this pissed me off as several timers I had were for programs currently not running. Now, not only will I not have programs recorded that I normally watch, I'm going to have to attempt to recreate them from memory.

    I'm beginning to think that Dish is doing this on purpose in an attempt to force people with DVR free recorders to upgrade to ones with a DVR fee. I don't believe that they can not fix this issue (it works on several other DVR fee based Dish recorders). This is simply a money issue... unless their technicians are completely incompetent morons. In that case they need to fire them and obtain people with brains to create working software that several other companies had working over 5-10 years ago. The excuse it's older hardware is bogus, they simply want to fleece customers.

    It's incompetence/fleecing like this that drives people to their competitors. I'm currently on a monthly pay schedule and am getting very close to moving to Direct or cable.
     
  14. Frostwolf

    Frostwolf Legend

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    May 9, 2006
    I have two 508's I'd like to sell on ebay, but with the bad software I'll get a negative report :( one is near perfect condition.

    I jumped ship with dish about 8 months ago, I was willing to upgrade to the 625 box, but dish wasn't willing to replace two boxes with two 625's, they wanted me to use the second tuner option for the bedroom. I didn't want to downgrade the picture in the bedroom (rf signal). We fought over that for three months, no we won't do it dish says.

    I researched around, found directv was having problems with the r15 box's, same issues with timers not firing, but not deleting stuff. Directv would not issue out a Tivo powered box (older models) but weaknees would send me two of them for $1.00 (and I got a $100 rebate on top of that:D ), Dish tech support pissed me off one to many times. And now have two Tivo's with 300hr's each with multi room viewing, and directv's dvr fee is per house not per box, also each box has dual tuner so we can record 4 things at once (still not enough for my wife:))

    Now when I went to cancel dish after installing Directv, they offered the two 625's I wanted and a year without fees to keep Dish, Too late now!

    My switch to directv wasn't painless either. One of my NEW cards was supposedly in use by a VIP for directv and directv accused me of trying to steal there service??!
    Anyways weaknees overnighted me a new card.

    But for dish not to have this problem solved now in what two years? They could have rewritten the entire software from the ground up if they wanted to fix the issue. Of course though, according to dish I was the only one having the issues:nono:
     
  15. sismoc

    sismoc Cool Member

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    Jan 20, 2006
    I have been a programmer for nearly 25 years. I can usually tell malicious intent from plain old idiocy. This is incompetence, not malice.

    Dish has made significant changes to the code to try to achieve at least 3 things:

    1) Name Based Recording
    2) Avoidance of patent violations
    3) Copy Protection (DRM)

    Of those three, the first one would have been done in an attempt to make customers happy, not make them upset. Adding functionality to a device is not typically done if your goal is to make people stop using it.

    The second one also was an attempt to keep customers happy. Without the removal of the patent violating code, Dish might have been forced (by injunction) to disable the DVR functions of the offending devices.

    The third change was an attempt to make content providers happy, not customers.


    Bottom line - if you look at it logically, Dish is just incompetent, not malicious.

    That conclusion is actually more disheartening than the "Evil, Greedy, Dish" theory. If Dish wanted to move their customers off of the old DVRs and was sabotaging them then the only people who would have to worry would be the people using old DVRs. But, with a group of incompetent programmers, everyone has to worry.
     
  16. Frostwolf

    Frostwolf Legend

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    May 9, 2006
    I can agree with that one, it took like 4 years to add NBR :lol:
    2 was confirmed 1.5 yrs ago with top tier tech supports call to me after a complaint put into customer relations at their Executive Offices
    3 is useless. People who are going to want to do this will find ways around that, or just download the data strem directly.

    If I was still a dish customer I'd tell everyone to call this number 1-866-319-4564 and complain as loud as you can.
     
  17. cj9788

    cj9788 Hall Of Fame

    1,673
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    May 14, 2003
    Well I must be the exception because my 508 and 2 510's all have 4.05 and there has been no issues. In fact I have never had any problems those units since I bought them from E*. Now my 625 was another story it died after 5 months. Was a hassel to replace.
     
  18. Frostwolf

    Frostwolf Legend

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    May 9, 2006
    Maybe when tech support said I was the only one having the problems, he actually meant to say, there is one person out there not having problems :D
     
  19. Warbird30

    Warbird30 Cool Member

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    Mar 15, 2008
    Funny, I called them yesterday and they told me I was the only one reporting the issue as well... very interesting.

    I've only been programming for about 8 years (12 if you include Computer Science in College), I agree that it is incompetence and not necessarily malice. My displeasure came out at 2am, not exactly prime awake time.

    Believe it or not, I might be interested in the 508s you have. I like to experiment and this might be fun.

    Personally, I have called Dish Tech Support several times and haven't had a bad experience yet (crosses fingers and toes). The tech I spoke with actually offered to replace the box I currently have if the issue continues. So far since unplugging, rebooting and recreating a couple of the timers I could remember (always fun over the phone) both recordings and timers have remained (according to person watching house) (crosses fingers and toes once again).
     
  20. kev0381

    kev0381 New Member

    6
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    Mar 27, 2008
    With all to information I have p402 is good software. There are fewer roblems with it hten there is with p401.
     

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