508 problem/question after 3.00 update

Discussion in 'Standard Definition Receiver Support Forum' started by bnewt, Mar 21, 2005.

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  1. purwater

    purwater AllStar

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    Mar 23, 2005
    Chucky - I just saw on dishdepot.com that they have the 522s for sale. The price was $349. I'm not sure if this is old news but thought I'd pass it along.
     
  2. Turbohawk

    Turbohawk AllStar

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    Jan 4, 2003
    Just got off the phone with Dishnet and they are sending a new receiver (replacement, not necessarily new) even though it seems the unit is working perfectly now, sans all my previously recording programs. This was probably a good place to switch to the 522. I really don't think there is anything wrong with the receiver, I think it's the software that's the culprit.
     
  3. Pils

    Pils AllStar

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    Sep 20, 2004
    I would say the software, not the box. Its almost like they want to F- it up so you get frustrated and buy another type of DVR.
     
  4. Turbohawk

    Turbohawk AllStar

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    Jan 4, 2003
    Anybody with a 508 and software 3.00 NOT replace their receiver and have it behave normally after you lost all your "old" recordings?
     
  5. Jon Spackman

    Jon Spackman Icon

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    Feb 7, 2005
    If this is a sign of things to come, then Dish please send us the old software and forget about NBR. If this preliminary step toward NBR killed us this bad, i dont want to have a worthless box for a year while they figure NBR out on us. Just undo whatever changes you made to our rock solid stable software, call it 3.01 and spool it!


    Jon
     
  6. kstuart

    kstuart Icon

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    Apr 25, 2002
    A few years ago, the exact same thing used to happen to a small percentage of 501 receivers.

    Then when the more stable 2.xx software versions arrived, it stopped happening.

    Back then, the same receiver would be fine after all the recordings were wiped.
     
  7. Pils

    Pils AllStar

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    Sep 20, 2004
    Agreed, except now they may use this as an excuse to add a $5 additional fee to have working stable software. Always looking for the green!
     
  8. Turbohawk

    Turbohawk AllStar

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    Jan 4, 2003
    The remanufactured receiver I got has a Maxtor drive instead of the Seagate that was in my "brand spanking new" unit. I still don't think that it's the hardware that is foobard. My bet says its the software. We'll see. If it happens again, Hasta La Vista Dishnet.
     
  9. bnewt

    bnewt Godfather

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    Oct 2, 2003
    I had another problem with my 508 Sunday morning. Had to reboot before I could watch anything.
     
  10. geobernd

    geobernd Mentor

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    Nov 4, 2004
    I have to reboot every 2-4 days since the upgrade. If I power off the 508 when I am done watching it's usually fine the next time I use it - but if I need to leave it running (often it's recording something while I am watching) and it's not close to the night time when the screen saver kicks in it is dead in the water until a reboot. Somehow so far (knock on wood) it still magically recorded everything it was supposed to...
     
  11. Hemway

    Hemway Cool Member

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    Aug 14, 2003
    I went to set an event last night and noticed my program guide was not updated. Left the unit off all night and checked this morning and it still wasn't updated. When I bring up the guide, it tells me that it's out of date and asks if I want to update it. I say yes, and the download runs, and runs, and runs. After about 10 minutes the picture returns. When I pull up the guide again, I get the same message that the guide is out of date.

    Is anyone else having this problem?
     
  12. Turbohawk

    Turbohawk AllStar

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    Jan 4, 2003
    UPDATE

    The remanufactured unit, sent at no cost to me (kudos to Dishnet), works better than my previous 508. It seems that there were some issues with the COAX output on my old unit that I always chocked to older tv's that were connected in other rooms via this output...the new unit has a MUCH better picture via COAX than the old one.

    Time will tell if indeed the 3.00 is the culprit or not...

    Looks like I might have to change my previous diagnosis...it could have been hardware afterall...

    Which, is troublesome since I've only used the DVR for approx <18 months as I had gone back and forth to cable/dish twice since I originally received the 508. I would hope that the life of these units is triple what it was of this one...

    I do have to say that the customer service aspect of this whole ordeal was handled very courteously and expeditiously. A thank you to the professional people that I talked to is in order. Cable could learn A LOT from these people.
     
  13. Pils

    Pils AllStar

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    Sep 20, 2004
    I just had another ZSR last night.
     
  14. Turbohawk

    Turbohawk AllStar

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    Jan 4, 2003
    WTF is a ZSR?
     
  15. Richard King

    Richard King Hall Of Fame

    21,331
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    Mar 25, 2002
    "Zero Second Record" event.
     
  16. kstuart

    kstuart Icon

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    Apr 25, 2002
    In 2005, I don't think it is possible to get reliability by changing providers - of any sort of service whatsoever.

    For that matter, our convection oven blew out yesterday (the only device in our house not on a surge protector during a series of power fluctuations yesterday - I don't tend to associate the kitchen with "electronics" although clearly I should). Today, I researched convection ovens on Amazon, and every one of the dozen brands without exception has at least one customer comment " I'll never buy this brand again! ".

    The idea that there is a difference between brands implies that there is a difference between any group of randomly chosen 1,000 human beings - and, of course, there isn't.

    It's not that companies aren't trying to produce quality products, it's just that there is insufficient engineering resources for the number of products that include electronics these days.

    PS I did bring this thread to the attention of a manager in Echostar DVR engineering, and they are indeed researching the timer issues.
     
  17. Pils

    Pils AllStar

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    Sep 20, 2004
    I have tried bringing this to the attention of the Supervisor of the Executive Office. He said that is not his department and could not do anything to bring this to anyone's attention. He even said it is not an issue and I am trying to stir problems. Anyways, hope you can bring it to their attention because my word means nothing.
     
  18. geobernd

    geobernd Mentor

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    Nov 4, 2004
    Yesterday I watched one of my freeze->reboot situations 'live' on my 508:
    I was recording two shows back to back - and watching something else. I erased what I watched and switched to live mode. The second recording was running, but the guide info in the title bar was screwed up: It shows 23 hours and 30something minutes remaining. After the show finished recording I was able to see live mode. I clicked to see the DVR event list, saw the events and about 32 hours free. I went back to live mode and the box started freezing up - telling me it needs to stop recording - I confirmed with yes and didn't get any more responses. This morning it was still frozen - I did the 5 second power button reboot and it came back: but: I only had 24 hours free... The recording from last night looks ok with 1:05 duration - but I lost 8 hours of free space..... I was not able to watch that 1:05 show yet (didn't have time) - I hope that my 8 hours come back once I watch it but I am not so sure... This is certainly crappy software galore.... I'll report back to see if I can recover the 8 hours without erasing everything (I don't want to watch 10 hours TV in a row for two days to get this thing empty....)
     
  19. Pils

    Pils AllStar

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    Sep 20, 2004
    I have had the similar thing where it says it needs to stop recording and you select ok and it still won't stop. But yesterday I had my first. I was searching programs and picked a about 5 to record. The first 2 it said create timer, worked fine. The last 3 it said create timer. I clicked ok and it just stayed on the same screen. Then I clicked it again and nothing. I then went down to other options to confirm it wasn't locked up and had no problems doing so. So I went back to the create timer option and this time it went to my future timers list and it was already created. All 3 timers did this where I selected "create timer" until it showed the future timers. Should have gone to the normal screen like the original 2 did. Hate this software.
     
  20. geobernd

    geobernd Mentor

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    Nov 4, 2004
    Good news: When I erased the one hour show that got stuck recording (after watching it) I got 9hours 30 minutes of free time back - so the lost space was attached to that recording.... ;)
     
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