Recently my 522 started showing an error that I was trying to watch programming I hadn't paid for. It gave directions to a website that if I went to would fix the problem--it didn't. with 30 minutes left on my cell phone for this month I called Dish tech support. I was told this error code was because I don't turn my receiver off every night. I pointed out that I've had this unit for many years and never seen this incorrect message, could this be a software problem? Was again told I have to turn thiss unit off at night so that updates can be down loaded. wastold to turn the unit off and they would update my unit, AND that would fix it. Since I do not trust Dish tech support after my experience with my 510 which consistently had a problem, despite being sent replacement units and a higher level tech support person telling me they crashed because my fingers were too fat and was pushing two buttons at once, it turned out dish had a known software problem that crashed the unit under the exact circumstances I always described to them. The solution to that software problem was to buy the 522, end of the problem. Its operated stably for yerars now until recently. suspecting Dish had created this problem with new software I persisted in quizing tech support seeking assurences that the claimed down load would fix the problem. I never understand why people seem to think that if they provide answers or solutions not directly answering a question that they think I won't notice they didn't answer my question. that was exactly what this person did, going back to insisting I MUST turn the unit off every night even when I pointed out that sometimes I'm using the unit, that having to stop using the unit that I own to view content I've paid for does not seem like an adequate solution to this problem since this problem just started recently. I asked to get transfered to somone who spoke English as their first language. It seemed as if I was transfered to some one in collections vrs tech support. When I pointed out it costs $$ to call them on my cell she suggested that I simply go to a pay phone to call them!! Go to a pay phone to call so that I can tell a tech that I cannot access any information on my unit, cannot follow tech directions because my unit is back at my house and I'm at a pay phone!! Before i could receive any assurences that this would not be a persistent problem because dish created software causing this problem, my cell went dead, ran out of air time. shortly after turning my unit back on I got the same error code. I used dish chat today, was instructed to do exactly what I did yesterday and shortly after turning my unit back on got the exact same error code. The tech suggested turning my uit off for 20 minutes will solve the problem. i'm a slow typest so 20 minutes will be up shortly. My gut tells me that this is a known software problem. Just like with my 510 the tech suggested I replace my unit--been there, done that, don't believe that my unit which still functions perfectly other than sending this incorrect error code on every channel I use needs to be replaced.