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6 boxes total, only 4 of them have network and internet connected. How to troubleshoot other 2?

Discussion in 'DIRECTV General Discussion' started by 996911, Sep 27, 2013.

  1. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Going to go try to swap locations on the SWM unit of 1 box I know is functioning properly with one that isn't. Standby...........
     
  2. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Ok, now this is strange........

    Before I did the cable swap test to determine if it would move from box to box, I did a system test on all boxes to make sure it was still the same situation with 4 boxes have network and internet and then 2 with network but no internet. SO, what did I find? Well, one of the 2 boxes that had no internet (H24) suddenly had internet and one of the boxes that originally had internet (H25) now doesn't. Still 4 of six boxes have internet but now it's not the same as before.

    I'm so confused..........
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Take your time. Do you know how to set up the H25 for the Net? (I don't, I've never had a receiver.)

    Rich
     
  4. 996911

    996911 Go Pack!

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    Tobacco...
    Ok, so minor typing screwup on my side. My post (2 above) I mistyped. The box that now has no internet is the HR34 (the main box). Now I"m really stumped. How can the HR34 have no internet but the other boxes have internet when they rely on the HR34 to get their internet signal.

    The reason I mistyped the H25 not having internet instead of the HR34 is that those two boxes reside in the media closet together and I was looking at the wrong monitor. I have 2 monitors in the closet to view what is on those boxes without having to go into the theatre room and fire up the entire system to to check things like this.
     
  5. longrider

    longrider Well-Known Member DBSTalk Club

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    Elizabeth, CO
    Two things: First your picture shows a single 8 way splitter. Your system as described has 12 tuners and any one SWM leg can only support 8 tuners. Could you supply a picture of the whole wire cabinet? Second, having the issue move makes me suspect an IP addressing issue. The whole home network uses a self-assigned address range to the best of my knowledge so that can function even without internet access. I have no idea what your home network looks like - PCs, phones, tablets, smart appliances, etc. but if your router has a small pool of DHCP addresses to assign you could be running out of addresses
     
  6. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Interesting. Maybe that is the source of the problem? 6 boxes creating a total of 12 tuners could throw the SWM splitter off? I'll take another pic but it will be hard to tell from the perspective the rest of the cabling in and around the area. It would probably be easier for me to draw the setup.

    As far as the IP addresses, I have all 6 boxes on their own assigned IP address outside the range of renewable IP leases on the router. The router has a range of IP addresses we allow it to assign up to .100 so we have the boxes as .101 through .106

    The home network is cable in from street directly to DOCSIS 3.0 modem. Modem directly to Apple Airport Extreme (newest model). Airport directly to 24 port router that has single lines for each of the 24 ports terminated at various locations throughout the home. Everything is RG6/Cat6 and the service coming into the house if 50/5.

    Give me a sec and I'll get a pic up of the SWM splitter and main unit.......
     
  7. 996911

    996911 Go Pack!

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    Tobacco...
    Here's the setup......
     

    Attached Files:

  8. longrider

    longrider Well-Known Member DBSTalk Club

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    Is the Genie connected to the To IRD port of the power inserter (what you have labeled SWM Module)? That is the only way your system would work on the DirecTV side of things. I am out of ideas on the internet side, with all 5 receivers besides the Genie hooked to a single splitter and all have static IPs there is no logical reason why it wont work
     
  9. slice1900

    slice1900 Well-Known Member

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    Iowa
    Is it possible it is your internet connection that is having issues? I don't know how Directv boxes determine if they're connected to the internet, but I'd guess they try connecting to Directv via the internet. If your internet connection is having intermittent issues, that would account for the problem moving around. Have you been experiencing any slowness or other problems with your internet?

    Since everything is connected to the internet through your HR34, it is possible that either it could be having problems, or it could be a problem with the switch that it is connected to. Do you have anything else connected to that switch to verify it isn't having problems?

    This really doesn't look like a Directv problem, but something else. At least it doesn't seem like a problem like this could keep moving around between different receivers.
     
  10. slice1900

    slice1900 Well-Known Member

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    One more thing, why do you have 7 cables coming out of the splitter in that picture? Assuming the HR34 is plugged in via the "to IRD" port, you have 2 HR24s and 3 receivers. So you should have 5 cables connected to that splitter, not 7. Are the other two run to places where you don't have anything plugged into them? Maybe they are the second cables for the HR24s that you perhaps had before you upgraded to SWM?? If there are two unused cables, you should probably unplug those and put terminators in their place. I highly doubt that is causing your issues, but it wouldn't hurt to rule that out if you have a couple of terminators handy.
     
  11. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    I have had zero internet issues here at the house. I consistently have a 50-55Mbps signal. As far as moving to different receivers, I never said that. I said that I mistyped one and that the problem appears to have corrected itself on 1 box.

    I'd have to check on that but I'm not able to do that right now as I'd need to run up into the attic to see where that "TO IRD" RG6 line is going.
     
  12. 996911

    996911 Go Pack!

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    Tobacco...
    Assuming that the "TO IRD" is going to the HR34 (which I'll be able to confirm later) then the other lines connected are to locations that have multiple connections and the terminal side isn't being used. They are not from a previous setup as we just moved into the home and the current setup is what was installed the weekend we move in.
     
  13. longrider

    longrider Well-Known Member DBSTalk Club

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    Another thought tied into those extra cables, is there a BB DECA in the network? if so, having both the Genie and the BB DECA connected via ethernet will cause a lot of network issues
     
  14. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Unless his HR34 is on the 2nd leg, he has too many tuners on 1 leg.
     
  15. 996911

    996911 Go Pack!

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    Tobacco...
    Nope. Just the 4 lines in from the dish to the SMW 16, the line from channel 9-16 on the SMW 16 to the SMW 8 splitter. The line from channel 1-8 to the power on the SMW module and the "TO IRD" to I'm guessing the HR34.

    As a matter of fact I also know there is no way for the system to have any more that what I have pictured and explained is that when D* came out to do the install, I told him he could just stack all the receivers in the media closet and setup everybody up that way and then I would take the boxes to the final destination.
     
  16. 996911

    996911 Go Pack!

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    Tobacco...
    By leg, are you referring to 1/2 of the SMW 8 splitter or the entire unit?

    Trying to understand how this system NEEDS to be setup properly for 6 boxes consisting of 12 tuners.
     
  17. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    I'm referring to the SWiM itself, based on your hand drawn picture. But only based on your picture. If the HR34 is on the "to IRD" section, then that is not the issue. Based on your picture, and what I could get from your posts, it sounded like all the units are coming off that 8 way splitter. If so, that's too many tuners on that "leg" of the splitter.
     
  18. dennisj00

    dennisj00 Hall Of Fame

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    There was a thread earlier this week that had the powered DECA on the 'to IRD' connection of the PI as the CCK or internet bridge. When he moved it from the PI, internet started working.
     
  19. longrider

    longrider Well-Known Member DBSTalk Club

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    Genie is 5 tuners, DVR is 2 tuners, receiver is 1 tuner. Each leg (SWM 1 and SWM2) can only have 8 tuners on it.
     
  20. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Somebody else had this similar issue? I didn't see that thread. I do not have a CCK.

    So, do I need to adjust how the boxes are connected to accommodate all 12 tuners or is there more hardware that is needed? I'm going to see if I can go verify right now about the "TO IRD" line right now before we leave the house. Standby.......
     

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