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$70 to have a dish repointed?

Discussion in 'DIRECTV General Discussion' started by neuronbob, May 31, 2007.

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  1. AnonomissX

    AnonomissX Godfather

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    Jun 29, 2006
    Las Vegas, NV
    Many times I would keep a customer from telling me too much...because that would tie my hands as far as what I could do for them. It's true...sometimes info becomes TOO much for your own good :D
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Now that's a good CSR!
    Way to go girl. :D
     
  3. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    LOL. I remember back in the day when you could call up and get the Prime Time 24 pack (networks from NY and LA) you had to answer "no" to 5 questions. So the gal on the line starts asking me (have you had cable in the past 30 days, etc.) until she came to the question "can you get local channels OTA with an antenna" to which I said "well I live in an apartment so I can't use an antenna and..." She cut me off. She repeated the question and ended with "yes or NO" (emphasis on no). I paused and said "no". She then says "well then I'm happy to be able to add the...."

    She was cool. :D
     
  4. neuronbob

    neuronbob AllStar

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    Apr 11, 2003
    An update: the technician just left to grab a new dish for me. Turns out the lawn guy damaged the dish, so now I also have to cough up for a new dish. Fsck. At least they'll get it installed today so I can watch my Cavs in HD.

    So my honesty has cost $70 for the call and $100 for a new dish. :nono2:

    Not to mention the tip I plan to give the installer for going the extra mile, driving to another installer in another neighborhood to get said new dish (he didn't have one in his truck), and installing it today WITHOUT giving me any trouble, and without my even asking for a favor. Of all the service calls I've had with the local installer for D*, this is clearly the best one. And I've had some BAD service from this installation company in the past.

    Anyway....I'm definitely going to get some free lawn cuts out of this.

    Edit: So today's lesson, kiddies, is....when you call for service, be vague. It just might save you almost $200.
     
  5. cavihitts

    cavihitts Godfather

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    Mar 11, 2007
    whoa you should not pay that price for the dish. even if you ordered throught dtv its only 49 if you even have to pay. You are already paying for the service call.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Blondes have more fun" [well cheaper at least]. :lol:
     
  7. jimbo09

    jimbo09 Godfather

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    Sep 26, 2006
    What is the service guy doing...look for someone who just moved and take the dish that D* tells you to leave behind when you move. They don't give a crap about the dish. They are raking you over the coals...sorry.:(
     
  8. cnmsales

    cnmsales Hall Of Fame

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    First off i dont understand why your just taking this. Id be calling directv and complaining about this since you pay for the protection plan.

    Secondly don't be fooled by the D* installer BEING NICE and going to another installer to get and extra dish. They are supposed to have two of everything on the truck with them.
     
  9. neuronbob

    neuronbob AllStar

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    Apr 11, 2003
    Don't worry, gentle readers, I was born at night, but not last night. I'm planning on calling D* about the cost of the dish, and going to Retentions if I have to.
     
  10. cavihitts

    cavihitts Godfather

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    Mar 11, 2007
    Aside from the argument involving your protection plan. The serice call (chargable or free) includes dish/lnb replacment if necessary. The tech should not be charging you that $100.
     
  11. morbid_fun

    morbid_fun Godfather

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    Jan 16, 2007
    You are correct cavi. That is covered under the service call, which, bob, you are paying the 70$ for.
     
  12. n3ntj

    n3ntj Hall Of Fame

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    Dec 18, 2006
    Lancaster,...
    This happened to be too, but took approx. 10 minutes to get it repointed and locked on 99, 101, 103, 110, and 119. Luckily, mine was only bumped out of position laterally, so I only had to re-align along the horizon. I had my cell phone in the yard with me and my wife was sitting in front of the TV with the signal strength setup and we got it fixed in no time.

    Good luck. Was your bumped way out of position in more than one axis?
     
  13. neuronbob

    neuronbob AllStar

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    Apr 11, 2003
    Situation resolved:

    OK, the tech left a little while ago. He indicated that the dish is free as part of the service call, so no problem there. I now have a Slimline 5LNB dish, replacing the 5LNB installed for HD locals last fall. I tipped him because he really went above and beyond what he really needed to do.

    I called D* and mentioned the equipment failure, that I had the protection plan, and had been charged for a service call--all true. Without any argument, the CSR removed the service charge and gave me a credit for days of service lost.

    So I was still honest (to a point--learned my lesson :) ) and will be seeing the Cavs win against the Pistons tonight.

    n3ntj, my dish was damaged by the lawn guy--this was why I couldn't get a signal when I tried to repoint the dish myself.
     
  14. cavihitts

    cavihitts Godfather

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    Mar 11, 2007
    Glad you got this resolved technical and billing.
     
  15. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    I love a happy ending! :p
     
  16. redram38

    redram38 Icon

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    Millington Tn
    The protection plan is supposed to cover any damage period. I had to have them come out and rewire my setup because the dog ate through the wire. I was not charged a penny. I would complain loudly about this. With that being said I would also tell your lawn guy that if you do have to pay this then it will be at his expence. He caused it so he needs to pay for it..

    Posted this before I read you had resolved this glad to see it worked out. Still you should not have had to even go through this BS IMO
     
  17. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    :beatdeadhorse:

    (Just needed a good excuse to use this "smiley". :D)
     
  18. cnmsales

    cnmsales Hall Of Fame

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    Since you didn't have to pay for it id still tear into the lawn guy and make him give you a couple cuts free.
     
  19. RobertE

    RobertE New Member

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    Jun 9, 2006
    Bwahahahaha. Sorry, I just spit out my drink all over the place. Two of everything eh? That will be the day.

    Mind you, I've got 8 slimlines on my truck now, and about a dozen basics. :)
     
  20. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    Feb 17, 2006
    I guess I missed that memo. I must have also missed the memo about having to buy the Uhual type box truck that it would take for me to carry all that equipment in. :D
     
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