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721 Software Update

Discussion in 'Standard Definition Receiver Support Forum' started by SDiego, May 18, 2004.

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  1. Bogey62

    Bogey62 Godfather

    462
    2
    Nov 30, 2002
    I received the software update like everyone else. After doing a system reboot this morning, I get an error message box that says,

    "You cannot receive this channel outside the designated
    viewing area. Please channel up or down."

    I channel up or down and the screen goes black for a minute or so and comes up with the same error!
     
  2. rcwilcox

    rcwilcox Godfather

    184
    0
    Jan 20, 2003
    It appears to me that they may have fixed the Sky Angel audio problem. That was where you were in a SA audio program and switched to a video you would get a reboot. So far that has not happened here. Anybody confirm?
     
  3. thevoice

    thevoice AllStar

    88
    0
    Sep 24, 2002

    Are you sure you had the software update (L171) that supports sirius? The only way I found around this with old software was to unplug the switch and then play a DVR event in each pip window... Then plug in the feeds, wait about 5 minutes and tune to a non sirius channel....
     
  4. Jacob S

    Jacob S Hall Of Fame

    7,657
    0
    Apr 14, 2002
    Originally Posted by Presence:
    Does the upgrade go over a DishPro LNBF YET?


    You must be thinking about the initial software upgrade when first activating the 721 receiver that needed a legacy lnbf instead of a DishPro lnbf.
     
  5. AppliedAggression

    AppliedAggression Godfather

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    Aug 16, 2003
    that problem was only with quad LNBs, wasn't it?
     
  6. Presence

    Presence Godfather

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    Mar 14, 2004
    Ya, no doubt. So what's the answer.
     
  7. erasmu

    erasmu AllStar

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    Nov 17, 2003
    For what its worth, Dish tech support told me that a DPtwin would work, but a quad would not.
     
  8. AppliedAggression

    AppliedAggression Godfather

    425
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    Aug 16, 2003
    The DishPro Quad is the only one that does not work initially. Once you upgrade the software, you'll be fine with the quad.
     
  9. thevoice

    thevoice AllStar

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    Sep 24, 2002

    Still a little lost with your question.... This update will download over factory or older bird software. If you have the factory that doesn't support the quad, this release isn't going to help that - the only way to get your quad support is to download ANY release (now it is 171) from a legacy and then hook it up. So the answer would be - it supports every current switch configuration, but you have to download it first...

    Every release that I have had since the unit came out worked with the quad (after initial legacy LNB download that is).. Are you not able to download or something?
     
  10. rcwilcox

    rcwilcox Godfather

    184
    0
    Jan 20, 2003
    there used to be an issue with a twin cascaded with a sw21 not working on some software versions. Mine works but I was told to never do a switch check. Is that problem over now?
     
  11. Ddavis

    Ddavis AllStar

    78
    0
    Jan 15, 2004
    This whole thread confuses me. I just recently got the $249 Dish 721 deal that included a Dish Pro Quad LNB. Received receiver about three weeks ago. Not knowing any better, I disconnected my legacy twin LNBs with two SW21s. Installed the Dish Pro Quad LNB. Ran two feeds through a ground connector and then to the Dish 721. Had a few problems getting the check switch to work on both tuners. Turned out to be a bad cable from the wall. Replaced both cables, got the check switch to work showing both tuners connected to the Dish Pro Quad LNB with no switches. After this completed, my initial software download started and completed without any problems.

    From what I have read here, this should not have worked using the Dish Pro Quad LNB!(?) However, under oath, I swear, it did work without any glitches what so ever. Did I just get lucky?
     
  12. JohnH

    JohnH Hall Of Fame

    7,802
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    Apr 22, 2002
    I don't think it is over. Mine will not do a cascade with SW21 and SW64 for 4 sats.
     
  13. Bob Haller

    Bob Haller Banned User

    3,068
    1
    Mar 24, 2002
    my 721 appears ok, but it hangs now when loading thwe pvr list. anyone else notice this?

    As my wife said last night new software new bugs.... new challenges...

    got a tree removal estimate of over a $1000 bucks to clear a D tree obstruction:( it may have to be a DIY project.
     
  14. MAllen

    MAllen AllStar/Supporter DBSTalk Gold Club

    83
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    Dec 3, 2002
    Well, I have been off the boards a while and NOW I know why my original 721 died earlier this week. It quit recognizing the smartcard after the update. The 721 in the BR (newer) is still working. Go figure, glad I pay 1.99 month warranty.
     
  15. luckycat

    luckycat Mentor/Supporter DBSTalk Gold Club

    36
    0
    Mar 12, 2003
    Me too. I currently have a legacy SW64 and legacy LNBFs. My new 721 should be arriving any day now, for some reason they shipped the new DishPro SW34 and Quad LNBF 2nd day, so I have those already.

    So I should get the 721 first, hook it up to legacy SW64 to get the sw download, then switch over to DP? Or do they update the sw at the factory before shipment to me?

    And if my 721 breaks, and I send in for a replacement (after switching to my DishPro Quad LNBF) I'll be screwed until I install the old switch back and old LNBF? That can't be...
     
  16. Ddavis

    Ddavis AllStar

    78
    0
    Jan 15, 2004
    My best guess, is switch to the new Quad and try the download. If it works then great, if not then switch back. Seems like alot of work, but might be worth it in the long run. Just make sure you get a good switch check first. Also, if it starts to loop re-booting, try hitting the power on button on the remote when the screen clears. I seem to remember doing this.
     
  17. Bob Haller

    Bob Haller Banned User

    3,068
    1
    Mar 24, 2002
    Most of the refurb boxes I have gotten all 6 or 7 come with more than brand new software. that elminates the quad issue for refurbs.

    my 721 crashed today going to the sirus bluegrass channel. reboot got it working again.

    dvr guide load is slower than old software...
     
  18. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
    0
    Mar 11, 2003
    That is true. I had bought a new 721 from Dishdepot and it had tuner issues, but since I already had put it on my account, Dish replaced it on the 1.99 warrenty. The refurbished replacement from Dish already had the latest software update , so I didn't have any problems .
     
  19. Big Bob

    Big Bob Godfather

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    May 13, 2002
    Not for me. Seems to be the same.
     
  20. RLMesq

    RLMesq Legend

    134
    0
    Mar 9, 2003
    Other new features... you can now delete individual entries in the search history without nuking the whole list. Go to the search page (you can still hit the # key and it will search for the program you're viewing). Hit history... There's a red indicator on the "delete" button on the OSD. Click so the red dot comes on... it will erase any entry you click on.

    The search function also lets you choose to search by title or description.
     
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