722 constant reboot?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by rpratt, Jun 28, 2008.

  1. rpratt

    rpratt Cool Member

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    Jun 3, 2006
    And for anyone still following the thread or finding it via search, here's what happened next:

    new 722 arrives, plugged in, exact same problem occurs.
    move the new box to my 622's location (which was working fine), still doesn't work.
    run all new rg6 coax from the LNB to the 722's location, still doesn't work.

    Give up and schedule a tech to come out:

    Tech came this morning. He checked all cables, etc, and decided it was the LNB, and replaced the LNB with a brand-new one. 722 still didn't work, so he unboxed a new 722 from his truck and that worked fine. Unfortunately, for some inane reason Dish wouldn't let him give me that new 722 (because he's a subcontractor?), so they are overnighting a new 722 to me to arrive Tuesday, and it bloody well better work.

    The tech (who was quite good) and I concluded that one of the 3 outputs on my LNB (a 1000.2 seeing 110, 119, and 129) had failed in such a way that it was killing the satellite dish plugged into it. We didn't test the old LNB with another new receiver to see if that was really what was happening, but the only other possibility we could see is that I'd gotten a replacement 722 that just happened to have the same odd hardware failure as my previous one, which is possible but unlikely.

    Anyway, if you're reading this and having a similar problem, my suggestion is to check and/or replace the LNB along with the receiver, since at least in my case it seems to have taken replacing both components to get a working system again.

    I'll see for sure when the 3rd new 722 arrives tomorrow.

    Bob
     
  2. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    It's pretty frustrating. I was sending my 722 to Dish as a favor to them, but it still took two replacements to get one working so I could actually ship the one Engineering wanted from me. The refurb folks appear not to be doing any quality control unless 50% is their goal.
     
  3. rpratt

    rpratt Cool Member

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    Jun 3, 2006
    Well, I really, really hope the latest 722 both arrives tomorrow as promised and actually works. If not, I'm not sure what my escalation path is aside from yelling and screaming on the phone. And that's not even satisfying, as the person on the other end is hardly the one to blame.
    Bob
     
  4. rpratt

    rpratt Cool Member

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    Jun 3, 2006
    Well, it's tomorrow now and the 722 I was promised did NOT arrive. In fact, its now alleged to be arriving on Thursday. Needless to say, I'm not happy about this. Not happy at all.

    Bob
     
  5. rpratt

    rpratt Cool Member

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    Jun 3, 2006
    And now the end of the saga: a 2nd replacement 722 arrived yesterday evening, and all is now working.

    So my suggestion to anyone having a similar problem with their 722 is to push for an LNB replacement, since that seemed to be the key to solving my problem. Either that, or I just happened to get a replacement 722 with the exact same problem as my original one, which is possible but seems unlikely.

    Bob
     
  6. Seitz333

    Seitz333 New Member

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    Oct 14, 2008
    Here is my story:

    Had 722 for about 6mo. worked fine then started constant reboot problem. Dish sent a replacement 722 and within 6 hrs it started the constant reboot then finally died 3 days later. Dish sent in my 3rd 722 worked fine for 3 days then today it started the constant reboot. They are sending a tech on thursday and I requested him to bring a new LNB and 722. I will post back and give an update. And I have been using an external fan on the left rear of the dvr to pull the heat out but that did not solve the problem.

    Chuck
     
  7. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Keep us up to date Chuck. The fact that you have three failing the same way my guess would be some external is causing the failure.
     
  8. epontius

    epontius Cool Member

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    Jul 19, 2007
    I've had 2 Vip622's die from this reboot of death. 1st after about 6 months, the second about 8 months after that. These units seem to have power supplies with a very limited life expectancy. I'm now using my 4th receiver (the 1st receiver had the HDMI die after a few months) and upgraded to the 722.
     
  9. rpratt

    rpratt Cool Member

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    Jun 3, 2006

    Sounds very much like my experience, and as I posted replacing the LNB(s) AND 722 at the same time has solved the problem (at least so far, at 2+weeks and counting). I still have no good theory as to how an LNB issue could so seriously mess up the 722, especially since my other 2 receivers were unaffected, and would love to hear any answers on that one.

    FYI, when the tech was out to troubleshoot I also found it useful to have a new 100 foot coil of RG-6 that I ran directly from my dish to the receiver (down to the ground, thru the side door, and down the hall), so that when he was working on the problem he could immediately see that it wasn't a wiring issue.

    Good luck,
    Bob
     
  10. bkress

    bkress Cool Member

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    Apr 24, 2002
    Gentlemen, I am 10 seconds away from throwing up my hands and giving Dish
    the boot, as a 11 year customer, this constant rebooting is another reminder
    these folks don't know what there doing YES my replacement receiver is rebooting
    it was replaced because last week the hard drive stopped working however
    a few days later it started working again now this one replaced another one 6 months ago that was turning off half my channels I was calling the incompetent CSR's ever Friday night for 3 weeks before they sent the new receiver, I am Tired
    of this, I really want to switch however I have a 1TB drive full of great movies that will be lost errrrrrrrr !!!!!!!!
     
  11. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Not sure what your event timeline is there bkress. If i remember, a number of the people on this threads issues was resolved by swaping out the LNB. I would also disconnect your USB drive and see if the rebooting goes away. If you are seeing this after a box swap.. Two possibilities that I see.

    1) You got two lemons in a row (It has been known to happen)
    2) Some external force is causing the rebooting. To troubleshoot this one I would look at the external influences. Check your System info and see if it shows LNB drift, Two remove your EHD. The other possibility might be power related. Do you have your DVR connected to a UPS or power conditionar?
     
  12. PghGuy

    PghGuy AllStar

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    Oct 13, 2006
    Just went through some similar problems with the 622 constantly rebooting, Dish sent another one and within 24 hours of having it other problems with the screen freezing started to occur. Dish Tech came out today and replaced 622 w/ a new 722, but the interesting thing he said was that he checked my entire setup (including LNB, alignment, cables, etc.) and said that everything looked fine. Makes me think that perhaps it was just a coincidence that the initial rebooting problem occurred and was replaced with another defective (refurbished) 622.
     
  13. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    I have read reports of that happening before PghGuy, but when multiple boxes fail in similar fashion, I always suggest to try and rule out any external factors that you can.
     
  14. steveT

    steveT Legend

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    Jul 12, 2002
    Hi Ron, I'm reading this thread as I've had a slew of problems with both a 722 and 622 (described under a separate thread). Can you expand a bit on your power conditioner question? My 722 is plugged into a Panamax M1500 with UPS...
     
  15. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    Rebooting can occur if have wide power fluctuations and it is always a good idea to have a good clean power source for your DVR and HT equipment if possible. Sound like you have that one covered. ;)
     
  16. ChuckA

    ChuckA Hall Of Fame

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    But, problems can also be caused by a bad UPS. If you have been using the UPS all along, you might try running without it for a while to see if there is any change.
     
  17. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Doh.... I was going to mention that too. Thanks Chuck for filling the gap I left out. Bottom line is to try removing and adding external influences where it is easy and see if the problem disappears.
     
  18. boy654

    boy654 Mentor

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    Dec 21, 2006
    Clue 1. Only reboots when connected to lnb

    Clue 2. ????
     
  19. Seitz333

    Seitz333 New Member

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    Oct 14, 2008
    Ok, it has been over a week and so far no problems. The tech came out and replaced my 722 with a NEW one not a referb. He also replaced my LNB. If something changes I will post back.

    Thanks for the help.

    Chuck
     
  20. cshep35887@atlanticbb.net

    cshep35887@atlanticbb.net New Member

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    Nov 14, 2008
    On my 3rd vip722,and #2 failed bfore the Steelers game.What I did was delete some of the hd recordings,that seemed to work.Found out after the doggone game was over.Maybe the harddrives get overloaded and go into default,I dont know.My question is can I record my concerts on a wd 1tb harddrive off of #2 in hd and transfer them back to #3 before I send it back?
    Thanks,
    Dave
     

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