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722k hd receiver, 3d vizio tv, says not compatible to video on demand

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Psigna, Mar 9, 2012.

  1. Mar 9, 2012 #1 of 18
    Psigna

    Psigna New Member

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    Mar 9, 2012
    We have a vizio 3 d tv. We can play 3d movies on blue ray and also through vudu. We tried to rent the video on demand 3d Puss and boots but the receiver gives an error stating the tv is not co patible with the program. There is a code 465 on the screen. I called this in to dish and so far a week later there is no resolution. Any suggestions? The 3rd tech support person that I spoke with on my third call says that the receiver is ok. It is a 722k hd receiver. It has the 750 firmware.
     
  2. Mar 9, 2012 #2 of 18
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Is your Dish receiver connected to your TV with HDMI?
     
  3. Mar 9, 2012 #3 of 18
    Psigna

    Psigna New Member

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    Mar 9, 2012
    Yes it is.
     
  4. Mar 9, 2012 #4 of 18
    BattleZone

    BattleZone Hall Of Fame

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    I've been out of the loop on this for a while, but if I remember correctly, your TV had to be on a specific list of supported 3D TVs in order for 3D to work with your Dish receiver. At the time, about two years ago, that was a very small list. I imagine they'd have expanded the list since then, but I have no idea if your specific model is on that list. If it isn't, for whatever reason, then 3D won't work until that is resolved.
     
  5. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    BattleZone asked the next question... it could be you are just not on the supported list. I don't have a 3DTV myself so beyond the connection basics I'm at the end of my knowledge.
     
  6. Psigna

    Psigna New Member

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    Mar 9, 2012
    I have the MODEL#M3D550SR vizio 55 inch 3d smart tv.
     
  7. P Smith

    P Smith Mr. FixAnything

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    can you post HDMI diags from the 722k ?
     
  8. Psigna

    Psigna New Member

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    Mar 9, 2012
    What exactly should I look for?
     
  9. P Smith

    P Smith Mr. FixAnything

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    system-diags-analysis-hdmi
    have you expolre 722k's Menu tree before ? see manual or try by yourself
     
  10. Psigna

    Psigna New Member

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    Mar 9, 2012
    I went there but there are several screens. Didn't see anything that seemed not working or disabled.
     
  11. bnborg

    bnborg Icon

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    Jun 3, 2005
    I didn't see it right away either. But I found it.

    Analysis--HDMI Test.
     
  12. P Smith

    P Smith Mr. FixAnything

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    I hope you know what each line says, or you are staring on Greek wall. :)
     
  13. Psigna

    Psigna New Member

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    Mar 9, 2012
    No not really.
     
  14. P Smith

    P Smith Mr. FixAnything

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    then why you did not post snapshots ?
     
  15. Psigna

    Psigna New Member

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    Mar 9, 2012
    Well I guess because I don't know how to post a snapshot from my tv to my iPad or computer. Other than taking a picture which wouldn't be clear enough to read.
     
  16. P Smith

    P Smith Mr. FixAnything

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    I'm pretty sure you can, because millions of other owners do that each day. Many times per day. :)
     
  17. Lifesaver2000

    Lifesaver2000 New Member

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    Mar 12, 2012
    I am not the OP, but I have the same TV and receiver and am having the same problem with 3d content from Dish. The TV is connected to the receiver with the HDMI cable that came with the 722k, and it says in the manual that the Dish-supplied HDMI cable is 3d compatible. I have taken a photo of the HDMI analysis page, which I will try to attach here.

    Thanks for any help.
     

    Attached Files:

  18. Lifesaver2000

    Lifesaver2000 New Member

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    Mar 12, 2012
    Ok, realized there are multiple pages. Here are additional pages, let me know if some of the others would be useful.
     

    Attached Files:

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