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722K locks up with MT2 OTA module

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by cummings66, Feb 24, 2012.

  1. cummings66

    cummings66 New Member

    May 9, 2007
    I have 2 722k receivers with MT2 OTA modules. They both do the same thing and if you remove the OTA module the problem goes away. Dish has replaced the receivers and the modules with no change.

    The problem:

    At a random time frame the receivers will stop responding to remote commands, or when you go to turn it on you get audio but the display still has the bouncing dish logo on the screen. You can change channels and the audio changes to the right channel, but the picture is only the Dish logo.

    This occurs over the HDMI connection and also on the TV2 output on channel 60.

    Has anybody got any idea at all of what is going on? Dish suggested dropping down to a 722 instead of the 722k but I want the OTA on my second TV which I'd lose with the 722.
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    I have a problem sometimes with my 922 where I get audio but no video... and sometimes the "fix" for it is to switch to a different HDMI input for a second or two, then switch back and I get video again.

    Try that next time it happens to you and see if it works.

    I never thought to tie the problem to the OTA module (722K and 922 use the same OTA module)... but it wouldn't surprise me since that module has some other quirky things.
  3. d_cubed

    d_cubed New Member

    Jul 18, 2011
    My 722k locks up about once a week, that's until yesterday, twice in 3 hours. Seems to occur when tuned to OTA thru MT2 module. Will not respond to remote or front panel switches. Unit will show last channel tuned, requires power off reset, glad I wired it thru old computer power strip along with my 2 DTVPAL DVR's which have their own DISHNETWORK quirks. MT2 module is still installed but I will not watch any OTA programing thru it.
  4. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    Having the OTA module tuned to a weak OTA channel has anecdotally caused this behavior in the past.

    Make sure you leave the OTA module on a strong station.
  5. kevin d

    kevin d Mentor

    Sep 20, 2005
    Must be a problem with some new software. Mine has never had a problem until this weekend trying to catch the Daytona race.

    Locked up twice with the same results. Tuner 1 via HDMI would have audio/video. I was able to play/pause, but no OSD would show up. Guide, info, etc did not show up either. Tuner 2 via composite would wake up, but only have audio. Video was still the standby screen, but didn't bounce anymore.

    Reset button fixed it. I'm at 7.50 722k with OTA module.

    Kevin D.
  6. GaryReno

    GaryReno New Member

    Sep 8, 2007

    Same here. Problem has worsened the last several weeks. Having to reboot at least every day.
  7. Mar 2, 2012 #7 of 40

    etzeppy AllStar

    Feb 16, 2007
    I have had a couple of lock ups when tuning to an OTA channel in recent weeks. I have not seen this on satellite channels.
  8. Mar 4, 2012 #8 of 40

    spikor AllStar

    Aug 11, 2008
    My 722 locks up multiple times a day. I am tired of it happening.
  9. Mar 7, 2012 #9 of 40

    DishTim Mentor

    Feb 6, 2006
    I just received my third 722K yesterday because of the same problem. Unit locks up with none of the buttons on the remote or receiver work. After a hard reset everything is fine. I do have the OTA tuner installed. Could this be the problem. Seams awful strange that 3 receivers have the same problem. A technician is coming out tomorrow to see what's going on.
  10. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    Jan 6, 2011
    We know that it is frustrating when equipment does not work properly, and want this fixed as much as you do. This is a known issue, and we have been told that this will be fixed in the next software update for the 722k and 622. Thank you for your patience
  11. DishTim

    DishTim Mentor

    Feb 6, 2006
    Dish is sending out a technician tomorrow to look into this. Should I cancel the appointment?
  12. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    Jan 6, 2011
    It's a software issue with the receiver, so the tech won't be able to do anything. Yes, you should cancel the appointment. If you send me a PM with your phone number or account number, I can cancel it for you.

    Note: We have not been able to confirm that this is an issue with the 922, but if you are having reboots/freezes when the OTA module is installed, please send me a PM with your phone number or account number so I can report it for you.
  13. lsokoloff

    lsokoloff AllStar

    Nov 15, 2006
    Matt - so I bring up the point I made on my other post today. Why, if this is a known issue, doesn't the tech support tell me that it is a problem and that they are working to fix it? I have been sent a new remote, a new receiver and had a service call set up that I cancelled. DISH certainly isn't doing themselves any favors by either hiding that fact or showing that the right hand doesn't know what the left hand is doing.

  14. Mr.Gadget

    Mr.Gadget Mentor

    Mar 28, 2004
    Not sure if this problem is related to the OTA module or another 722k issue. I have a 722k with an OTA module. The problem is encountered while on a normal SAT station, not usually (if ever) on an OTA.

    About 4 times a week, or more, after the system has been untouched for several hours, the picture will display normally, but if you try to bring up the guide, hit cancel, select DVR, the GUI does not display. If you CH UP/Down, or enter a channel number, the screen will change to the new channel. On the new channel, the guide and other features do not function either (no GUI display again).

    Solution: Hit the Red Button "Fix Me" on the front of the unit. Repeat often.
  15. mdavej

    mdavej Hall Of Fame

    Jan 30, 2007
    You may be using OTA and not know it. Press PIP swap sometime and make sure TV2 isn't tuned to OTA. Just quickly passing by an OTA channel can kill the GUI. If you truly don't use OTA, it's probably safest to remove all OTA channels from your favorites until this is resolved.
  16. Mr.Gadget

    Mr.Gadget Mentor

    Mar 28, 2004
    I don't use it in PIP/SWAP mode, but I understand the verification process for TV1 and TV2.

    The late night local news is on OTA, so, sometimes it remains as the last tunage. I am going to create some temporary timers to change to a non-OTA station overnight and during the daytime. This should remedy the OTA parking problem.
  17. fredflint84

    fredflint84 New Member

    Mar 14, 2012
    I'm having the same issue. Matt, I tried to send a PM but since I just signed up, it won't let me because I have less than 5 posts. If you PM me, I'll reply with my acct info. Any chance they'll roll this update out to those with this problem first? I don't mind be a beta tester - sure beats having to reset the receiver every day.
  18. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    Jan 6, 2011
    I sent you a PM. What receiver model do you have?
  19. Mr.Gadget

    Mr.Gadget Mentor

    Mar 28, 2004

    No Joy! I was not on an OTA channel overnight. This AM, ESPN was on, and had the "Press Select for scores" or some such saying. Unable to remove the pop-up. No GUI visible. Red "fix Me" button solved it for now. This daily reset is really annoying.

    On the flip side, the daily reset temporarily fixes the annoying BB@Home disconnect problem.
  20. Mr.Gadget

    Mr.Gadget Mentor

    Mar 28, 2004
    I don't know what software change caused this problem, but it seems to be getting worse. Last night during the NCAA games (Tru Channel) I kept getting on TV2 "Blue GUI, partial signal loss, watch DVR, disconnect power yada yada yada". At the same time I was recording USA channel (TV1), and trying to view OTA on TV1 -- No Joy. The "OTA" had "Signal Loss" as well (Big Yellow GUI Screen), on SOME OTA channels, not all. OTA Signal Strength ranged between 80-95 (as always, on all my stations), but the 722k 'claimed' that the OTA signal had been lost -- by what? The internal software? How much signal does the MT2 need to lock on? 100!

    This is getting to the point of being ridiculous. Dish, place some priority on it!

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