771 error on HD locals

Discussion in 'DIRECTV General Discussion' started by eileen22, Sep 4, 2021.

  1. Sep 4, 2021 #1 of 39
    eileen22

    eileen22 Godfather

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    Philadelphia...
    Is anyone else getting the 771 error on HD locals and other (but not all) HD channels? Started for me about an hour ago. I’m in the northeast, it’s a clear day. My dish looks fine. I’m afraid to restart the receiver and have it get stuck in searching for signal. Some HD channels like CNN and ESPN are fine, and SD channels are fine. All receivers (HR44 & HR24s) have same issue.
     
  2. Sep 4, 2021 #2 of 39
    Bitterman

    Bitterman New Member

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    Hudson...
    You didn't specify where you are but I'm in NY and am not having any problems with any channels. You said the dish looks ok, but what about in front of the dish? Any trees in the way? Have you checked your signal strengths? If only some channels aren't working it sounds like you lost a satellite. Could be dish alignment, something in front of the dish, bad LNB.

    Sent from my moto z3 using Tapatalk
     
  3. Sep 4, 2021 #3 of 39
    harsh

    harsh Beware the Attack Basset

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    Salem, OR
    I'd guess that:
    Your dish is slightly out of alignment.
    -or-
    Something has gone wrong with the LNB assembly.

    CNNHD and ESPNHD are at 99W as are somewhere around half of the other HD channels.

    CNBCHD and MSNBC(HD) are at 103W and I'm guessing that those give you an error.

    A "View Signal Strength" diagnostic from the system setup menu is probably in order.
     
  4. Sep 4, 2021 #4 of 39
    eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    I’m in SE PA. Dish is on my garage roof, no trees anywhere near it. Nothing visible blocking the dish, and this just started 90 minutes ago, there has been no wind or anything that would’ve knocked it out of alignment.

    Signal strength test shows low or nonexistent signals on the 103. What does that indicate? Can a problem with the LNB affect only one satellite?
     
  5. Sep 4, 2021 #5 of 39
    WestDC

    WestDC Well-Known Member DBSTalk Club

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    Check your outside RG6 Connectors for water damage --that is your first easy check
     
  6. Sep 4, 2021 #6 of 39
    eileen22

    eileen22 Godfather

    462
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    Mar 24, 2006
    Philadelphia...
    FA2C65B8-3BAE-423C-B53C-3C8FC69E9C36.jpeg DAF4ACC5-9A3E-47BF-ACC6-3A9B8DF366FC.jpeg
    I don’t see anything obvious on the connectors that are low. Obviously I can’t see the connectors at the dish. We did have a ton of rain on Tuesday, but it’s been working fine since then until this morning. Does this look ok to you?
     
  7. Sep 4, 2021 #7 of 39
    harsh

    harsh Beware the Attack Basset

    23,328
    507
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    Salem, OR
    It indicates that there's an issue receiving signals from 103W (there are at least two satellites there). This could be because of something obscuring the lens of the LNB (i.e. bird droppings on or condensation inside the lens) or that the LNB is failing. The fact that you get some low signals isn't particularly conclusive but you should visually inspect the east side of the lens (the milky-white cover) for gunk. If you have three lenses on your dish, it will be the east third of the western lens that is critical.
     
  8. Sep 4, 2021 #8 of 39
    Bitterman

    Bitterman New Member

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    Hudson...
    Absolutely can. But as WestDC mentioned check the easy stuff first. I don't know how tech coverage is by you, I'm about two hours north of NYC.... And I just had to wait 4 weeks to get a tech rolled to my house, they're that busy / short staffed, so fingers crossed you don't need a house call.

    Sent from my moto z3 using Tapatalk
     
  9. Sep 4, 2021 #9 of 39
    eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    I can’t inspect my LNB, it’s on my garage roof and I can’t get up there. So I guess I need a tech visit?
     
  10. eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    I think I will need a tech, unfortunately. Am I correct not to restart the receiver, won’t that cause it to hang up in “searching for signal” and not come all the way back up, rendering it useless for all channels and DVR viewing?
     
  11. Bitterman

    Bitterman New Member

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    Jan 30, 2013
    Hudson...
    If you are getting the same problem on all receivers it's a dish or wiring problem, rebooting a receiver won't fix anything, so I wouldn't reboot.

    Sent from my moto z3 using Tapatalk
     
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  12. WestDC

    WestDC Well-Known Member DBSTalk Club

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    First you have to take them apart --to see any damage --if you have connectors exposed on the roof --then you would need to inspect those as well. Over time the "rubber " covers fail and allow moister to wick in and the stringer will burn cause your issue on one lead --causing your issue.

    Also if you can NOT reach your Dish from a Ladder --A TECH will NOT be able to get t it either. meaning a service call will be cancelled before he gets out of the truck --just FYI
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Michiana
    If you can't get up there they tech probably won't get up there, especially if they have to leave their ladder.
    There are some people who will leave the ladder to work on a dish, but in the past few years that number has decreased due to company rules.

    If they cannot reach the dish from a ladder the tech will likely want to install a new dish where it can be reached (on the ground or near the edge of the roof).
     
  14. Bitterman

    Bitterman New Member

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    Jan 30, 2013
    Hudson...
    Also just a heads up, nothing to do with this topic, I have (had) a similar setup as you, an HR44 & two HR-24's. One of my HR-24's died. They will no longer activate HR24's if you already have a Genie. I had to replace my HR24 with a Mini...and go round and round with them because they kept sending me replacement HR24 that I then couldn't activate! I was down a TV for seven weeks. If one of your HR24's need replacing in the future I dare say call the retention department first and speak to somebody in this country. I had to deal with them to get my mess fixed... And got a good discount in the process.

    Sent from my moto z3 using Tapatalk
     
  15. eileen22

    eileen22 Godfather

    462
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    Mar 24, 2006
    Philadelphia...
    The dish is probably reachable from a ladder. I’m pretty sure that past techs have been able to reach it or maybe take one step onto the roof. It’s right near the edge of the roof but not in a location that I’m willing to try myself. And I don’t want to touch anything up there and make it worse.
     
  16. eileen22

    eileen22 Godfather

    462
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    Mar 24, 2006
    Philadelphia...
    Yes I think I saw your post on that and it was an eye opener. So did you end up having to replace the HR24 with a mini? Which then takes away 2 tuners from your setup, correct? I already have 3 minis, is there a limit on those?
     
  17. Bitterman

    Bitterman New Member

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    Jan 30, 2013
    Hudson...
    Yep had to take the mini and loose the 24, so now I'm down to 7 tuners. I think you're limited to 4 Mini's but I'm sure others here can confirm.

    Sent from my moto z3 using Tapatalk
     
  18. eileen22

    eileen22 Godfather

    462
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    Mar 24, 2006
    Philadelphia...
    I contacted DTV via Twitter DM, and they have me set up for a tech visit on Wednesday morning. Hoping it’s the low outside connectors that need replaced, but I took a look and the dish is definitely reachable from the ladder. It’s on a 2 story roof though, so he needs a tall ladder. I would love for them to move the dish, but we will see. 20 years ago we were told that was the only possible location, but my neighbor next door had a DTV dish installed 2 years ago and they put it under his deck. Every winter we have at least 3-4 snow or ice issues and the current location makes it impossible to deal with that.
     
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  19. Bitterman

    Bitterman New Member

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    Jan 30, 2013
    Hudson...
    Wow that's great to hear you got a tech so soon. I'll try the Twitter route next time maybe. Having to call their tech number and talk to people from who knows where and are just reading from a script is the worst. Maybe tech support will get better since it's not AT&T controlled anymore.

    Sent from my moto z3 using Tapatalk
     
  20. eileen22

    eileen22 Godfather

    462
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    Mar 24, 2006
    Philadelphia...
    Yes, I just contacted them via Twitter earlier this week to inquire about getting a loyalty credit for NFLST, and it was so quick and easy, so I decided to do it again today. So much better than telephone CSR roulette. Today the rep that I got on Twitter promised that he would be following my case through Wednesday to ensure my issues are resolved.
     
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